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Q: First-time Network Setup with PLANET NAS-5000 series Assistant fails.
A: Please check the followings:
1. Make sure you have selected the correct server.
2. Make sure the server is connected to the LAN. Check the LAN LED on the server panel to
see if the connection is normal.
3. Make sure the power source is connected to NAS server and power is on.
4. Make sure the LAN still has free IP addresses.
5. Make sure the manually entered network settings are correct.
6. Make sure the client terminal you are using has correctly installed/set up the TCP/IP
protocols, and is running Microsoft Internet Explorer 5.0 or higher.
7. Make sure the NAS server and the client computer that runs PLANET NAS-5000 series
Assistant can be connected through physical network medium (e.g. hub, switch, etc.).
8. The firewall function of some firewall or anti-virus software will cause failure for the
PLANET NAS-5000 series Assistant to find NAS servers. Please disable the firewall or
anti-virus software and try again.
Q: Cannot use Internet Explorer to connect to NAS server.
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Trouble Shooting
Chapter 7
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