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4. If the configured server still supports Network Time Protocol.
Q: Failed to add the NAS server to the Windows domain.
A: If the NAS server cannot be added into the native mode Windows 2000 domain, please
check if the DNS setting of the domain controller is correct. The following hyperlink on the
Microsoft web site is a reference for the DNS setting:
http://support.microsoft.com/default.aspx?scid=kb;en-us;260371.
Q: UPS configuration becomes invalid after the IP of the NAS server is changed.
A: If the UPS is configured as controlled by SNMP, the administrator should update related
UPS privilege on the UPS management page provided by the UPS manufacturer whenever
the IP of the NAS server is changed so that the UPS will allow the NAS server to query the
UPS status with the new IP.
Q: Cannot back up/restore the data on the NAS server.
A: When the system fails to backup/restore data on the NAS server, the system administrator
will receive e-mail with an error code notifying the data backup/restore failure. The
administrator can also go to system log tab of NAS-5000 Series Manager and search for
the error code in the log file.
Q: Not sure if PLANET NAS-5000 series Backup has finished the restoration.
A: The restoration consists of "data transmission" and "restoration process". If both actions
are finished within the system predetermined time, the NAS-5000 Series Manager will
show a message indicating that the restoration is successful; if by the end of the system
predetermined time the data transmission is complete, but not the restoration process, the
NAS-5000 Series Manager will show a message asking the administrator to check the
system log or e-mails for the result. In this case, please check the system log or e-mails,
which will depend on the data size to be processed.
Q: Cannot find the NAS server after pressing "Browse" in PLANET NAS-5000 series
Replicator.
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