MINOLTA-QMS PagePro 9100 User Manual page 83

Symptom Cause
Media is
jamming.
Media jam
message
stays on.
Solving Problems
The wrong media tray
is used.
The media is not
correctly positioned in
the tray.
The number of
sheets in the tray
exceeds the maxi-
mum allowed.
The width regulation
guides are not
correctly adjusted to
the media size.
Warped or wrinkled
media is loaded in the
tray.
The media is moist
from humidity.
Unsupported
media (wrong size,
thickness, coating,
type, etc.) is being
used.
The recommended
transparency (OHP)
or label media are
facing the wrong way
in the tray.
Coated transparency
media has been
used.
The printer needs to
be reset.
Some media remains
jammed in the printer.
Solution
Envelopes, labels, postcards, thick
stock, and transparencies can be printed
only from the multipurpose tray.
Remove the jammed media and
reposition the media properly in the tray.
Remove the excess media and reload
the correct number of sheets in the tray.
Adjust the regulation guides in the tray to
match the size of the media.
Remove the warped or wrinkled media
and replace it with new media.
Remove the moist media and replace it
with new, dry media.
Use media that is approved for your
printer.
Load the transparencies or labels
according to the manufacturer's
instructions.
Use uncoated transparency media that is
approved for your printer.
Open and close the top cover.
Recheck the media path and make sure
you have removed all of the media jams.
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