Chapter 4: Answering A Call - Avaya 9608 User Manual

Chapter 4: Answering a call

When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually. If you do not have the Go to
Phone on Ringing option enabled, you must press Phone to choose a line or view call options.
Note:
If your telephone is administered with non-typical settings, you may experience call handling
differences from the steps described here. Also, note that the phone will auto-scroll in certain
instances to present you with significant incoming calls.
Answer an incoming call in one of the following ways:
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Avaya one-X Deskphone H.323 9608/9611G User Guide
• If you are not on another call, lift the handset, or press Speaker to answer using
the speakerphone, or press Headset to answer using the headset.
• If you are on another call and the telephone does not automatically display the
incoming call, from the Phone screen scroll to the line with the incoming call and
press Answer or OK. If you are on another call and the telephone does
automatically display the incoming call, you can press Ans Hold to automatically
put the first call on Hold when you answer the new call. Alternately, you can press
Ans Drop to automatically drop the first call when you answer the new call.
• To quickly move to the top of your call appearance list to answer an incoming call
on your primary line, from the Phone screen press the Phone button. You can
then press the line for the incoming call or scroll to it.
• To automatically display the Phone screen whenever you receive an incoming
call, set the Go to Phone Screen on Ringing option to Yes (see
Phone Screen on Ringing on page 15).
Setting Go To
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