Intermec CK3n User Manual page 79

CK3 Mobile Computer User's Manual
Problems While Configuring the CK3 (continued)
Problem
The computer
appears to be locked
up and you cannot
enter data.
You tap the screen
and nothing
happens.
Problems With Wireless Connectivity
Problem
When you turn on
the CK3 after it was
suspended for 10 to
15 minutes or
longer, the CK3 can
no longer send or
receive messages over
the network.
The CK3 is
connected to the
network, and you
move to a new site to
collect data. Now,
your CK3 is not
connected to the
network.
The CK3 appears to
be connected to the
network, but you
cannot establish a
terminal emulation
session with the host
computer.
Chapter 4 — Troubleshooting and Maintaining the CK3
Possible Solution
•
Press the power key to turn off the CK3, and then
press the power key again to turn it on.
•
Press and hold the power key 5 seconds to warm
boot the CK3.
•
Try reloading the firmware. For help, see
"Upgrading the System Software" on page
•
If the CK3 does not boot or reset, contact your
Intermec representative for help.
Align your screen. For help, see
Screen" on page 13.
Possible Solution
The host may have deactivated or lost the current
terminal emulation session. In a TCP/IP direct
connect network, turn off the "Keep Alive" message
from host to maintain the TCP session while the
computer is suspended.
Move closer to an access point or to a different
location to reestablish communications until you
reconnect with the network. Any data collected while
out of range is transmitted over the network.
There may be a problem with the host computer, with
the connection between the Intermec Application
Server and the host computer, or with the connection
between the access point and the host computer.
Check with network administrator to make sure the
host is running and allowing users to login to the
system.
61.
"Aligning the Touch
69