Avaya 4610 User Manual
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Avaya 4610 User Manual

Avaya 4610 User Manual

Ip office 3.2
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IP Office 3.2
4610 and 5610 User Guide
[15-601080] Issue [3] (5 June 2006)

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Summary of Contents for Avaya 4610

  • Page 1 IP Office 3.2 4610 and 5610 User Guide [15-601080] Issue [3] (5 June 2006)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Message Display Rate..........................28 Visual Alerting ............................29 Function Keys .......................... 30 Overview of the Function Keys .......................30 Function Key Programming ........................31 Shorthand Programming Mode.......................33 Longhand Programming .........................34 4610 and 5610 User Guide Page iii IP Office 3.2 [15-601080] Issue [3] (5 June 2006)
  • Page 4 4610 and 5610 User Guide System Features ........................35 Introduction ............................35 Making Calls............................35 Answering Calls............................36 Call Waiting ............................36 Call Forwarding ............................37 Diverting Calls ............................37 Do Not Disturb............................38 Voicemail..............................38 Default Feature Codes ...........................39 Management and Troubleshooting ..................41 Overview ..............................41 Testing Your Phone..........................41 Troubleshooting Chart ..........................42...

  • Page 5: The Telephone

    This guide covers the use of the 4610 and 5610 phones on IP Office. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems.
  • Page 6 4610 and 5610 User Guide 2. Message Waiting Lamp: Used as follows:  On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have been configured to receive "Message Waiting Indication".  Flashing: The lamp can also be set to flash when the phone receives a call. See Visual Alerting.

  • Page 7: Call Appearance Keys

    Coverage Appearance keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 4610 and 5610 User Guide Page 3 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 8: Call Appearance Key Icons

    4610 and 5610 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

  • Page 9: The Display

    Indicates that the displayed item is the currently selected item. Note  The items displayed by your IP phone may differ slightly from the items listed above. 4610 and 5610 User Guide Page 5 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 10: System Features

    4610 and 5610 User Guide System Features System Features can only be set against soft function keys by your system administrator. However, your system administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft function keys. Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your system administrator.

  • Page 11: Basic Call Handling Features

    Note  To redirect an incoming call, press Drop to redirect the call to Forward On No Answer (if set) or voicemail (if available). 4610 and 5610 User Guide Page 7 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 12: Making A Call

    4610 and 5610 User Guide Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Dial the required number on the key pad. Remember to include the required access code (for example;...

  • Page 13: Headset Working

    Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialling a Speed Dial Number. When the call is answered, speak to the called party. 4610 and 5610 User Guide Page 9 IP Office 3.2...

  • Page 14: Speakerphone

    4610 and 5610 User Guide Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speaker phones may not operate satisfactorily in every environment (such as in very noisy locations) and that they operate best when you speak directly too them.

  • Page 15: Redial

    Mute. The other party cannot hear you. The indicator next to the Mute button lights when mute is active. 2. To reinstate two-way conversation, press Mute again. 4610 and 5610 User Guide Page 11 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 16: Hold

    4610 and 5610 User Guide Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then hold the first call and answer the second call. To put an existing call on hold: 1.

  • Page 17: Transfer

    2. To transfer the new call to the held call, press Transfer and dial the number of the held call 3. To complete the transfer, press Transfer again. 4610 and 5610 User Guide Page 13 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 18: Conference

    4610 and 5610 User Guide Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes  The number of parties allowed in a conference is controlled by your phone system.  Two Call Appearance keys are required for the conference feature.

  • Page 19: Using Speed Dials

    To move between pages, press 3. When the speed dial required is shown on the screen, press adjacent to the speed dial name. 4610 and 5610 User Guide Page 15 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 20: Adding A Speed Dial From The Call Log

    4610 and 5610 User Guide Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry.

  • Page 21: Adding A New Speed Dial

    Save: Save the speed dial changes.  Cancel: Return back to the speed dial directory without making any changes. 5. When the Name has been entered, press Done. 4610 and 5610 User Guide Page 17 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)
  • Page 22 4610 and 5610 User Guide 6. The Number menu is displayed. Enter the required number, including any external line access digit (for example; 9):  If you make a mistake, use to move the cursor to the right of the incorrect number and...

  • Page 23: Using The Call Log

    You can also delete individual log entries or the all entries in a particular log. Caution  Call log entries are lost whenever the phone system or the individual phone are reset. 4610 and 5610 User Guide Page 19 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 24: Accessing The Call Logs

    4610 and 5610 User Guide Accessing the Call Logs To access the call logs: 1. Press Log. 2. The call log always opens in the Missed calls log.  Missed: The log of calls that rang your extension but were not answered. This includes calls that were diverted to voicemail or another number after ringing your extension.

  • Page 25: Making A Call From An Individual Log Entry

    3. Press the key adjacent to it. 4. Press Delete twice. To return to the call log without deleting the log entry, press Cancel. 4610 and 5610 User Guide Page 21 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 26: Deleting All Entries From A Log

    4610 and 5610 User Guide Deleting All Entries from a Log To delete all entries from a log: 1. Press Log. 2. To select the log, press Missed, InAns or Outgo. 3. Press DeleteAll. 4. To delete the log entries, select Delete.

  • Page 27: Changing Options

    Save. You will hear a confirmation tone and be returned to the options menu. 5. If you want to return to the options menu without changing the ring pattern, press Cancel. 4610 and 5610 User Guide Page 23 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 28: Viewing Ip Settings

    4610 and 5610 User Guide Viewing IP Settings Views of phone and system information are available from the IP settings screen. You do not normally need to view this information, however your system administrator may ask you to report certain values from any of the status screens in the event of problems.

  • Page 29: Display Contrast

    To log back on:  The display will show Ext.=xxx in the top row. Press # and enter your password (consult your system administrator). 4610 and 5610 User Guide Page 25 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 30: Changing Feature Key Labels

    4610 and 5610 User Guide Changing Feature Key Labels This feature can be used to edit and change the text label shown next to buttons. To change the feature key labels: 1. Press Options. 2. Press and then press Feature Button Labeling.

  • Page 31: Displaying Language Selection

    3. Press Save. To restore the previous setting without changing it, press Cancel. After saving or canceling, the first Options main screen is displayed. 4610 and 5610 User Guide Page 27 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 32: Phone Screen On Calling

    4610 and 5610 User Guide Phone Screen on Calling This action controls the phone screen display when the phone is answered. When the Phone Screen on Answer? option is set to Yes (the default setting), the phone screen appears in the display area when you answer a call, regardless of the screen you were working with at that time.

  • Page 33: Visual Alerting

    Visual Alerting? and toggle between Yes and No. 3. Press Save. To restore the previous setting without changing it, press Cancel. 4610 and 5610 User Guide Page 29 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 34: Function Keys

    If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. 4610 and 5610 User Guide Page 30 IP Office 3.2...

  • Page 35: Function Key Programming

    Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 4610 and 5610 User Guide Page 31 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)
  • Page 36 4610 and 5610 User Guide In addition to the above, there is a key labeled Exlp? This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own. See Shorthand Programming Mode and Longhand Programming Mode respectively.

  • Page 37: Shorthand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep  To delete the existing function and forget the function just programmed, press Delete 4610 and 5610 User Guide Page 33 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 38: Longhand Programming

    4610 and 5610 User Guide Longhand Programming 1. Press Admin or Admin 1. 2. To switch to longhand programming mode, press Expl? 3. Press Next until the function required is shown, then press Selct 4. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal phone keypad.

  • Page 39: 4610 And 5610 User Guide

    If you hear busy tone while dialling, then the call may be barred. Your system administrator can bar certain calls, such as those to premium rate numbers and international calls. 4610 and 5610 User Guide Page 35 IP Office 3.2...

  • Page 40: Ip Office 3.2 [15-601080] Issue [3] (5 June

    4610 and 5610 User Guide Answering Calls To answer calls at your own extension:  Pick up the handset. or (in headset mode)  Press the button associated with the alerting call. The default ring cadences are:  Internal calls - single ring cadence.

  • Page 41: Call Forwarding

    To divert calls at your own extension:  Dial *14*N# from your own extension.  Dial *14*# to cancel either feature from your own extension. 4610 and 5610 User Guide Page 37 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 42: Do Not Disturb

    4610 and 5610 User Guide Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list:  To switch Do Not Disturb on/off (with or without exceptions), dial *08. An N is displayed. To switch it off, dial *09.

  • Page 43: Default Feature Codes

    Forward On Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 4610 and 5610 User Guide Page 39 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 45: Management And Troubleshooting

    If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your system administrator for assistance or additional troubleshooting information. 4610 and 5610 User Guide Page 41 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)

  • Page 46: Troubleshooting Chart

    4610 and 5610 User Guide Troubleshooting Chart  Phone does not activate when connected for the first time: Unless your system administrator has already initialized your phone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your phone immediately begins downloading its operational software, IP address, and any special features programmed by your system administrator from the server to which it is connected.

  • Page 47: Index

    ..........37, 39 transfer ..............13 function keys ............30, 31 troubleshooting ............42 headset ..............9 visual alerting ............29 hold ................12 voicemail ............38, 39 hunt group..............39 4610 and 5610 User Guide Page 43 IP Office 3.2 [15-601080] Issue [3] (5 June 2006)
  • Page 48 All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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