Call Park - Polycom 4-Line Phone Owner's Manual

5. Once the call has transferred to the desired voicemail box, your line
will hang up. Do not hang up the phone until the line has
disconnected.
Using Network-based Call Transfer
This call transfer method is used when you want to transfer a call without
tying up two lines on your phone system. It uses the AccessLine
network to transfer the call instead of the phone system.
1. Receive a call on your Desk Phone
2. Touch #5 to start the transfer (this will place your caller on hold)
3. At the dial tone, enter the extension or phone number you want to
transfer the caller to
4. When the transfer party picks up the phone, touch #5 again.
5. All three of you will be connected.
6. Hang up and the two parties are connected (without tying up any of
your lines)
If the transfer party does not pick up the phone, touch #6 to return
to the original caller.
Note

Call Park

To Park a call
Parking a call is very similar to putting a call on hold. The key difference is,
when you put a call on hold you can only retrieve the held call from the
phone that put the call on hold. With Call Park, you can put a call on hold
and pick it up from ANY phone within the same Call Park Group. Through
the Admin Portal, Call Park Groups can be creates so specific groups of
phones can park calls for each other. If you do not create specific Call Park
Groups, all phones are automatically assigned to the Standard Call Park
Group.
To create a Call Park Group which allows specific phone to park calls for
each other, login to the Admin Portal and click the Groups Tab then select
Call Park Groups.
To Park a Call:
1. While on a call, press the More soft key
2. Press the Park soft key
3. The phone will respond with a voice prompt such as "Call Parked
on 9001". The caller will hear hold music.
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Owner's Manual