Polycom VVX 350 Quick Manual
Business media phones
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Also See for VVX 350:
- Manual (13 pages) ,
- Quick reference manual (9 pages) ,
- Quick manual (3 pages)
Table of Contents
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Table of Contents
Related Manuals for Polycom VVX 350
Summary of Contents for Polycom VVX 350
- Page 1 ® ® Polycom 350 and 450 Quick Guide Business Media Phones...
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Page 2: Table Of Contents
Overview of Phone Hardware and Keys – VVX 350 ............8 Navigating VVX Business Media Phones ................11 Accessing Screens on VVX Phone ................. 11 Access the Home Screen ..................12 Access the Calls Screen ..................12 Access the Lines Screen ..................12 Access the Active Call Screen ................. - Page 3 Managing Calls ......................20 Display Calls from the Lines Screen ................. 21 Display Calls from the Calls Screen ................. 21 Manage a Call from the Calls Screen ............... 21 Ignoring or Rejecting Incoming Calls ................ 21 Ignore or Silence an Incoming Call ................22 Reject Incoming Calls ....................
- Page 4 View Call Details ...................... 29 Contact Directory ..................... 29 Favourites ........................29 Phone Accessories and Computer Applications .............. 30 Using a Headset with Your Phone................30 Connecting a Headset ....................30 Use Your Headset for All Calls ................. 30 Reactivate Headset Memory Mode ................30 Using Electronic Hookswitch ..................
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Page 8: Overview Of Phone Hardware And Keys - Vvx 350
Overview of Phone Hardware and Keys – VVX 350... - Page 10 VVX 450 hardware features...
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Page 11: Navigating Vvx Business Media Phones
Navigating VVX Business Media Phones The phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. Accessing Screens on VVX Phone You can access the following screens on the phone: •... -
Page 12: Access The Home Screen
Access the Home Screen On the VVX phone, the phone lines and icons you can select to access phone features, settings, and information display on the Home screen. Home screen on VVX 350 and VVX 450 1. Press Access the Calls Screen You can access the Calls screen when you have one held call or an active and held call in progress on your phone. -
Page 13: Access The Active Call Screen
In the Active Call screen, you can hold, end, transfer a call, or set up a conference call. Active Call screen on VVX 350 and VVX 450 1. Do one of the following: •... -
Page 14: Icons And Status Indicators
Icons and Status Indicators VVX phones have various icons and status indicators that display the status of the phone whether you are in a c all or the phone is idle and not in use. The following table displays the phone icons and status indicators that display on VVX phones. -
Page 15: Audio Calls
Placing and Answering Audio Calls VVX 350 and VVX 450 phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones. -
Page 16: Place A Call From Recent Calls
Place a Call from Recent Calls You can place calls to contacts from the Recent Calls list, which contains calls that were recently placed, answered, or missed. 1. Do one of the following: • Navigate to Directories > Recent Calls. 2. -
Page 17: Redial A Number
Redial a Number Your phone automatically keeps a record of all calls placed. You can recall the last contact you called using redial, if enabled by your system administrator 1. Do one of the following: • Select Redial on the Home screen. •... -
Page 18: Answer A Call From The Calls Screen If Voicemail Disabled
Answer a Call from the Calls Screen if Voicemail Disabled When you don't answer an incoming call within 10 seconds, the Incoming Call screen disappears and the Calls screen is displayed. Select the incoming call, and select Answer. Note: This will only work if Voicemail is disabled Answer a Call When in a Call When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed. -
Page 19: Hold A Call
Hold a Call During an active call, select Hold. If you're in the Calls screen, select the call first. A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key. Resume a Call You can view and resume all held calls on the phone. -
Page 20: Transfer A Call
Transfer a Call You can transfer a call to another contact and choose the transfer type you want to use for the call. 1. During a call, do one of the following • Press Transfer to use the default transfer type. •... -
Page 21: Display Calls From The Lines Screen
Display Calls from the Lines Screen You can display the calls for each line from the Lines screen. When you select a phone line that has a held call, the first held call on that line is automatically resumed, even if you already have an active call on a different line. -
Page 22: Ignore Or Silence An Incoming Call
Ignore or Silence an Incoming Call You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone. 1. From the Incoming Call screen, do one of the following: •... -
Page 23: Enable Do Not Disturb
Enable Do Not Disturb You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged in the Recent Calls list. Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call. -
Page 24: Redirecting Incoming Calls
Redirecting Incoming Calls You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or diverting calls from a specific contact to another contact. Forwarding Incoming Calls to a Contact You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts. Note: When you are signed into a host phone as a guest, you can only forward calls if the server-based Call Forwarding feature is enabled. -
Page 25: Disable Call Forwarding
Disable Call Forwarding You can disable call forwarding when you no longer want to forward your calls. Procedure 1. Select Forward. 2. If your phone has multiple lines, select a line. 3. From the Forwarding Type Select screen, select your forwarding type, and select Disable. Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact. -
Page 26: Conference Calls
IP phones. VVX 350 and VVX 450 phones can manage a maximum of 12 active or held conference calls at a time. However, you can have only one active conference call in progress with numerous other conference calls on hold. -
Page 27: Join Calls To Create A Conference Call
Join Calls to Create a Conference Call You can join one active call and one held call into a conference call. If you have more than one call on hold, you can select a held call to join into a conference call with the active call. 1. -
Page 28: Call Lists And Directories
Call Lists and Directories Recent Calls The Recent Calls list on VVX phones includes missed, received, and placed calls. Each list holds up to 100 entries. You can perform the following tasks from the Recent Calls list: • Sort, order, and filter calls. By default, the list displays all call types with the most recent call displaying first. -
Page 29: Delete A Recent Call Entry
You can edit a contact's phone number stored in your Recent Calls list before returning the contact's call. 1. Select Info 2. Select Edit 3. Edit the number and select Dial Delete a Recent Call Entry You can delete any recent call entry from the Recent Calls list. 1. -
Page 30: Phone Accessories And Computer Applications
Phone Accessories and Computer Applications Using a Headset with Your Phone You can connect a headset to your VVX phone and use the headset to place and answer calls, handle all calls using a headset, and use electronic hookswitch (EHS). You can connect an analog headset to all VVX phones. -
Page 31: Using Electronic Hookswitch
EHS. 1. Connect your headset and EHS adapter to your phone. See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone. 2. Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode. -
Page 32: Controlling Calls With Electronic Hookswitch
Controlling Calls with Electronic Hookswitch After you have followed the procedures for connecting your headset and enabled EHS, you can use the controls on your headset to answer, mute, and end calls. If supported on your headset, you can also place calls on hold. See your headset's user documentation for information on controlling calls from your headset. -
Page 33: Accessibility Features
Accessibility Features Polycom products include a number of features to accommodate any type of user. The following sections describe accessibility features for hearing, vision, or mobility-impaired users available on VVX Business Media Phones. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. -
Page 34: Features For Mobility-Impaired Users
Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users. -
Page 35: Accessibility Features For Vision-Impaired And Blind Users
Accessibility Features for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings You can change the brightness of the screen by adjusting backlight intensity settings. Auto-answer feature You can enable the phone to auto-answer calls so you don't have to choose an option to answer a call.