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Customer Support
Customer Support
NovAtel Knowledge Base
If you have a technical issue, visit
about GNSS and other technologies, information about NovAtel hardware and software and installation and
operation issues.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a software problem, perform the following steps:
1.
Log the following data to a file on your computer for 15 minutes:
RXSTATUSB once
RAWEPHEMB onchanged
RANGECMPB ontime 1
BESTPOSB ontime 1
RXCONFIGA once
VERSIONA once
2.
Send the file containing the logs to NovAtel Customer Support at
through support@novatel.com.
3.
You can also issue a FRESET command to the receiver to clear any unknown settings.
The FRESET command erases all user settings. Before you issue the FRESET
command, record the receiver's settings so that you can reconfigure the receiver.
If you have a hardware problem, send a list of the troubleshooting steps taken and results.
Contact Information
Use one of the following methods to contact NovAtel Customer Support:
Call the NovAtel Hotline at 1-800-NOVATEL (U.S. and Canada) (1-800-668-2835)
or +1-403-295-4500 (international)
Fax: +1-403-295-4501
E-mail:
support@novatel.ca
Web site:
http://www.novatel.com
GPStation-6 User Manual Rev 2
http://www.novatel.com/support/.
Write: NovAtel Inc.
You can search for general information
ftp.novatel.com/incoming
Customer Support Department
1120 - 68 Avenue NE
Calgary, AB Canada, T2E 8S5
or
7
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