Mail Related Troubles - Xerox DocuPrint 240A User Manual

5.6

Mail Related Troubles

This section explains how to fix the troubles when the Mail Notice Service and E-mail
Printing features are used.
Cannot perform E-mail Printing.
During E-mail Printing, the
attached PDF file was not
printed.
During mail notification
services, the printer status was
not notified by e-mail.
120
5 Troubleshooting
Symptom
Check the following settings in [Properties] of CentreWare Internet
Services.
• Is the printer e-mail address specified?
• Is [Enable] set for [Receive E-mail]?
• Are the SMTP server IP address and POP3 server IP address (if
• Are the POP user name and password specified correctly?
Is the permitted domain specified?
Set your own domain as the permitted domain in [Properties] of
CentreWare Internet Services. You can check the permitted domain
settings in [Domain List]. For details, refer to the Online Help for the
CentreWare Internet Services.
Are the SMTP server and POP server working correctly?
Check with your network administrator.
If the memory capacity is insufficient, it may not be printed. If you
print big attachments frequently, we recommend to add memory.
Check the following settings in [Properties] of CentreWare Internet
Services.
• Is the printer e-mail address specified?
• Is [Enable] set for [Mail Notice Service]?
• Are the SMTP server IP address and POP3 server IP address (if
• Are the POP user name and password specified correctly?
• Are the items to be notified set correctly?
• Are the destination e-mail addresses entered correctly?
Are the SMTP server and POP server working correctly?
Check with your network administrator.
Reason/Action
[POP3] is selected as the receive protocol) specified correctly?
[POP3] is selected as the receive protocol) specified correctly?