Enerzone Euromax Owner's Manual page 42

Possible Causes:
1. The hopper is out of pellets.
2. The burn pot holes are blocked.
3. The air inlet, interior chambers, or exhaust system is
partly blocked.
4. One of the two augers motor has failed.
5. One of the two the auger shaft is jammed.
6. The thermistor heat sensor has malfunctioned.
Possible Remedies: (Unplug stove first when possible)
Refill the hopper.
Remove the burn pot and clean it thoroughly.
Follow all cleaning procedures in the maintenance section of the owner's
manual.
Remove the auger motor from the auger shaft and try to run the motor
separately by pressing the fuel feed button on the control board. Make sure
that the hopper lid is not open. If the motor turns, the shaft is jammed on
something. If the motor does not turn, the motor is defective or there is a
faulty connection with the control board. To remove the auger motor, take
the rear louver off the stove body. Loosen the two screws holding the motor
to the auger shaft.
Remove the auger shaft from the auger housing. Start by emptying the
hopper. Take the rear louver off the stove body. Then take the auger motor
off by removing the screws that hold the motor to the auger shaft. Once the
motor is out, remove the four screws on the steel plate that holds the auger
shaft to the auger housing. Then rotate the bottom end of the auger shaft
down towards you until you can pull the shaft down out of the stove. After
you have removed the shaft, inspect it for bent flights, burrs, or broken
welds. Remove any foreign material that may have caused the jam. Also,
check the auger housing for signs of damage such as burrs, rough spots, or
grooves cut into the metal that could have caused a jam. Clean the auger
housing thoroughly to remove all pellet dust.
The thermistor is a heat sensor located on the exhaust housing. Its function is
to tell the control board that the unit has ignited properly by measuring the
heat in the exhaust. The pellet stove will not start feeding pellets at the
desired heat setting until it has received a signal from the thermistor heat
sensor. If the thermistor heat sensor is bad, the unit will stop after the
ignition cycle. If this situation occurs, call your dealer or technician.