Page 1 V310 IP Phone Default Login Details IMPORTANT! LAN IP http:// READ CAREFULLY Address 10.0.0.254:8000 BEFORE USE. User Name admin Password 1234 KEEP THIS GUIDE FOR FUTURE REFERENCE. Version 1.00 Edition 1, 02/2012 www.zyxel.com www.zyxel.com Copyright © 2012 ZyXEL Communications Corporation...
Page 2 Related Documentation • Quick Start Guide The Quick Start Guide is designed to help you get up and running right away. It contains information on setting up and configuring the V310. V310 User’s Guide...
Page 3: Table Of Contents
Contents Overview Contents Overview User’s Guide ............................11 Introducing the V310 ..........................13 Hardware ..............................16 Tutorials ..............................23 Technical Reference ..........................33 Using the LCD Screen ..........................35 Phonebook and Call History ........................39 Phone Settings and Alarm Clock ......................44 Network Settings .............................49 SIP Settings and SIP Accounts .......................56 System Settings ............................60...
Page 4 Contents Overview V310 User’s Guide...
Page 5: Table Of Contents
1.2.1 Make Calls via Internet Telephony Service Provider ...............13 1.2.2 Make Calls via IP-PBX ......................14 1.2.3 Make Peer-to-Peer Calls ......................15 1.3 Ways to Manage the V310 ........................15 1.4 Good Habits for Managing the V310 ....................15 Chapter 2 Hardware .............................16 2.1 Overview ............................16 2.2 Physical Features ..........................16...
Page 6 3.4.1 Receiving an Incoming Call on a 2nd Line ................29 3.5 Making a Conference Call .........................30 3.6 Retrieving Voice Mail .........................31 3.7 Setting the Time on Your V310 ......................31 Part II: Technical Reference................33 Chapter 4 Using the LCD Screen ........................35 4.1 Overview ............................35...
Page 7 9.3 The Version Menu ..........................61 9.4 The Serial Number Menu ........................61 9.5 The Factory Reset Menu ........................62 9.6 The Reboot Menu ..........................62 Chapter 10 The Web Configurator ........................63 10.1 Overview ............................63 10.2 Accessing the Web Configurator .....................63 V310 User’s Guide...
Page 8 14.1.1 What You Can Do in this Chapter ..................85 14.2 Phone Book .............................86 14.3 Alarm Clock .............................87 14.4 Call Forward ............................88 14.5 Speed Dial ............................89 14.6 Ring Tone ............................90 14.7 Dial Plan ............................91 14.7.1 Add/Edit Dial Plan ........................92 14.8 Voice Settings ..........................93 V310 User’s Guide...
Page 9 17.6 Factory Defaults ..........................122 17.7 Reboot System ..........................122 Chapter 18 Troubleshooting..........................125 18.1 Overview ............................125 18.2 Power, Hardware Connections, and LEDs ..................125 18.3 Internet Access ..........................127 18.4 Phone Calls and VoIP ........................128 Appendix A Setting Up Your Computer’s IP Address ..............131 V310 User’s Guide...
Page 10 Table of Contents Appendix B Pop-up Windows, JavaScripts and Java Permissions..........159 Appendix C Legal Information ......................171 Index ..............................175 V310 User’s Guide...
Page 11: User's Guide
User’s Guide...
Page 13: Introducing The V310
V310. The V310 is an IP phone that allows you to make phone calls over the Internet. Sending voice signals over the Internet is called Voice over IP (VoIP). VoIP allows you to call other IP phones, mobile phones or landlines all over the world.
Page 14: Make Calls Via Ip-Pbx
ISG50, you can use the V310 to make and receive VoIP telephone calls through it. In this example, you make a call from your V310 (A in the figure), which sends it to the ISG50. The ISG50 forwards calls to PSTN phones (B) on the PSTN network. The ISG50 also forwards calls to IP phones (C) through an IP network (this could include the Internet).
Page 15: Make Peer-To-Peer Calls
The following figure shows a basic example of how you would make a peer-to-peer VoIP call. You make a call on your V310 (A), which sends your call through your modem or router (B) and the Internet to the peer VoIP device (C).
Page 16: Hardware
This chapter describes the V310’s physical features, and how to use the phone functions. 2.2 Physical Features This section discusses the V310’s front, side and base panel hardware features. See your Quick Start Guide for descriptions of how to set up the V310’s hardware and network connections.
Page 17 Press this to enter a menu or confirm your selection. MENU Press this to display the V310’s configuration menu. When the menu displays, you can press this key again to exit the menu or go back to the previous menu. The menu is not accessible when a call is in progress.
Page 18 If a line key’s LED is off, the line is not active. • If a line key’s LED stays green, the line is active and the V310 is placing an outgoing call or answering an incoming call on that line.
Page 19: The Lcd Screen
Use an Ethernet cable to connect a computer for configuration. 2.2.1 The LCD Screen When the V310 is on, the LCD (Liquid Crystal Display) screen shows either the status screen, a phonebook screen, or a configuration menu. The LCD menus allow you to configure and control the V310. See...
Page 20: Phone Functions
Press the HOLD key to put the first call on hold, and then press the LINE2 key. Check that you can hear a dial. Enter the number you want to call. If you have numbers stored in the V310’s phone book, you can use the navigator to select from the list of entries.
Page 21: Changing The Volume
2.3.5 Muting a Call When you mute a call on the V310 you can hear the incoming signal (the sound from the other end of the line) but you do not transmit a signal (the person on the other end of the line cannot hear you).
Page 22: Transferring A Call
• Wait for the other person to answer, then press transfer key again to end the call. This is known as a consultant or supervised transfer, and allows you to ask the other person whether they want to receive the call or not. V310 User’s Guide...
Page 23: Tutorials
Tutorials 3.1 Overview These tutorials show you how to perform numerous functions of the V310 using the LCD menu system. Even though they make certain basic assumptions that may not match your actual configuration environment, the foundation provided here should be sufficient to get you up and running as quickly as possible.
Page 24: Setting Up A Network Connection
Chapter 3 Tutorials 3.2 Setting Up a Network Connection The V310 is an IP phone. As such, you need to have an active network connection for it to work. This allows it to connect to a voice server. To establish a network connection: For PPPoE: Open the MENU >...
Page 25 (You may be prompted to enter the administrator password. The default is “1234”.) Select the DHCP option and press OK to set it to active. Select Yes to apply your changes. Enter Password **** LAN Port Type Static IP Setup *DHCP PPPoE Save Change? [*] Yes ] No V310 User’s Guide...
Page 26 Chapter 3 Tutorials All: Once you have configured all the appropriate network settings on your V310, open the MENU > Network Settings > Status screen to confirm your IP address. LAN Port IP: 172.17.10.99 NetMask: 255.255.255.0 Gateway: 172.17.10.1 Primary DNS: 172.17.11.1...
Page 27: Configuring Voip Options
Chapter 3 Tutorials 3.3 Configuring VoIP Options Once you have established a network connection, the next thing you must do is configure the V310 so that it can connect to a voice server. The essential settings you need to establish a VoIP...
Page 28 Note: By default, the SIP Port should already be set to 5060. You may need to change this depending on your network configuration using the MENU > SIP Settings > Port , but only change it if your network administrator requires it. Setting screen V310 User’s Guide...
Page 29: Placing A Call
VoIP numbers all on the same unit so choosing which line to use may seem like a daunting task (it’s not, but if this is your first experience with the V310 it is easy to understand how it could be).
Page 30: Making A Conference Call
Sebastian goes out on LINE2 (or number 1002). Both calls are routed through the voice server and both calls are connected simultaneously. In other words, all three parties can communicate with one another at the same time. . 1001 / 1002 Sebastian Jasmine V310 User’s Guide...
Page 31: Retrieving Voice Mail
By default, your phone’s time is set automatically using an external time server. However, you can set the time manually as well. To set the time on your V310: First, you need to set the V310 to not get the time and date from a time server. Open the > MENU Network Settings >...
Page 32 Chapter 3 Tutorials Open the MENU > System Settings > Date/Time screen, and use the navigator keys to configure your V310’s time settings. (You may be prompted to enter the administrator password. The default is “1234”.) Enter Password **** 1. Date/Time 2.
Page 33: Technical Reference
Technical Reference...
Page 35: Using The Lcd Screen
H A PT ER Using the LCD Screen 4.1 Overview This chapter shows you how to use and configure the V310 via the LCD screen menu system. Note: See the web configurator section of this guide for background information on the V310’s features.
Page 36: Lcd Menu Overview
0 [SPACE] 4.4 LCD Menu Overview This section shows the LCD menus, and describes what you can do with each. Press the Navigator up or down to access the V310’s LCD menu system. Table 5 LCD Menu Overview MENU DESCRIPTION...
Page 37 Use this menu to enable NAT and configure the IP address for the V310’s PC port. Bridge Setup Use this menu to set whether the V310 works as a bridge or can be a DHCP server. VLAN Setting Use this menu to configure the V310’s voice VLAN ID and priority.
Page 38: The Lcd Status Screen
Using this feature does NOT return the V310 to its factory defaults. 4.5 The LCD Status Screen When you first turn on the V310 or make a call, the status screen displays. The status screen is divided into two main sections, as shown below.
Page 39: Phonebook And Call History
Phonebook and Call History 5.1 Overview Use the V310’s phonebook to view or store the names and phone numbers of your contacts. The following sections describe how to add and use phonebook entries. Note: The V310 can hold a maximum of 200 private phone numbers and 200 public phone numbers.
Page 40: Add A Phonebook Entry
) to select the Save option and press OK. Figure 16 LCD Menu: Phonebook > New Domain Save 5.4 Search for a Phonebook Contact Take the following steps to look for a specific entry in the V310’s phonebook. V310 User’s Guide...
Page 41: Delete A Phonebook Contact
Example 5.5 Delete a Phonebook Contact Take the following steps to remove an entry from the V310’s phonebook. Select MENU > Phonebook. The following screen displays. Select the Phone Book option and press OK. This is the same function as pressing the actual CONTACT button.
Page 42: Call A Phonebook Contact
1234567 5.7 View Calls Logs The V310 can hold up to 200 entries for each log. The log wraps around and deletes the old entries after it fills. Use this menu to view a list of received, dialed and missed calls.
Page 43 The call logs then display in the screen. Select an entry and press OK to dial the number, view the call details, delete the entry or save the phone number in the V310’s phonebook. Figure 29 LCD Menu: Call History > Missed Calls 2334567 Figure 30 LCD Menu: Call History >...
Page 44: Phone Settings And Alarm Clock
• The Music On Hold menu lets you play a customized recording when you put people on hold (Section 6.8 on page 47). • The Language menu lets you select the language you want to use to configure the V310 LCD menus (Section 6.9 on page 48).
Page 45: The Busy Forward Menu
Domain 6.4 The No Answer Forward Menu Use this menu to set the phone number to which the V310 forwards all incoming calls if you do not answer the phone within the specified time. Open the MENU > Phone Settings screen. (You may be prompted to enter the administrator password.
Page 46: The Speed Dial Menu
2. <Empty> Select Number and press OK to set the SIP number that you want the V310 to call when you use this speed dial key. Select Domain and press OK to set the phone number’s domain name or IP address.
Page 47: The Ring Tone Menu
Select Enable to have the V310 answer any incoming calls automatically and turn on the speakerphone. Select Disable to have the V310 ring and wait for the user to answer the phone when there is an incoming call. Press OK.
Page 48: The Language Menu
Select MENU > Alarm Clock. The following screen displays. Select Description and press OK to set a descriptive name for the clock alarm. Select Alarm Time and press OK to turn on the clock alarm. Select Repeat and press OK to allow the V310 to ring the alarm at the specified time every day.
Page 49: Network Settings
IP addresses and DNS server information that the V310 assigns to the DHCP clients (Section 7.9 on page 53). • The NTP & Time menu lets you configure the V310 to get the time and date from a time server (Section 7.10 on page 53).
Page 50: The Network Protocol Menu
OK. Figure 52 LCD Menu: Network Settings Network Status Network Protocol Use the arrows to select the protocol supported by the V310 and press OK. Figure 53 LCD Menu: Network Settings: Network Protocol IPv4/IPv6 IPv4 7.4 The WAN Setup Menu Select MENU >...
Page 51: The Lan Setup Menu
Chapter 7 Network Settings Select DHCP to have the V310 get an IP address automatically from a DHCP server on the network. Select PPPoE if it is a PPPoE client. Select Static IP if you are assigned a fixed IP address.
Page 52: The Vlan Setting Menu
7.7 The VLAN Setting Menu The V310 can be a member of a VLAN group to communicate with the SIP server. You can assign the V310’s traffic priority that goes through the VLAN group. Use this menu to configure the V310’s VLAN ID and priority.
Page 53: The Dhcp Server Menu
DNS Setting DHCP Server Select DHCP Server and press OK to set the V310 to act as a DHCP server. Use Start IP, End IP, Lease Time, Domain Name, Primary DNS and Secondary DNS to set the range of the IP addresses and DNS server information that the V310 assigns to the DHCP clients.
Page 54: The Ieee 802.1X Menu
NTP & Time IPv6 Setting Use IPv6 Status to view whether IPv6 is enabled or not. Use DHCP to allow the V310 to get the IPv6 address from a DHCP server. Use Static IP to manually configure the V310’s IPv6 address.
Page 55 Use Start/End month, Start/End week, Start/End day and Start/End time to set the day and time when Daylight Saving Time starts and ends. Use Switch to set the V310 to use Daylight Saving Time at the specified day and time...
Page 56: Sip Settings And Sip Accounts
Figure 76 LCD Menu: SIP Settings Port Setting DSP Option Select the SIP Port or RTP Port option and press OK. Use the arrows to change the port number. Figure 77 LCD Menu: SIP Settings: Network Status SIP Port RTP Port V310 User’s Guide...
Page 57: The Codec Setting Menu
“1234”.) The following screen displays. Select the Codec Setting option and press OK. Figure 78 LCD Menu: SIP Settings DSP Option Codec Setting Select to set the V310’s first, secondary, third and/or fourth choice for voice coder/decoder. and press OK. Figure 79 LCD Menu: SIP Settings: Codec Setting Primary Codec Secondary Codec 8.4 The RTP Packet Size Menu...
Page 58: The Sip Account Setup Menu
Select the option for which you want to change settings and press OK. Figure 86 LCD Menu: SIP Accounts: Setup: Edit Registration Registration ID 8.7 The SIP Account New Menu Use this menu to create a new VoIP account. V310 User’s Guide...
Page 59: The Sip Account Delete Menu
“1234”.) The following screen displays. Select the Delete option and press OK. Figure 89 LCD Menu: SIP Accounts Delete Select the VoIP account you want to remove and press OK. Figure 90 LCD Menu: SIP Accounts: Delete 1234567 Michael V310 User’s Guide...
Page 60: System Settings
• The Date/Time menu lets you set the V310’s date and time manually (Section 7.2 on page 49). • The Version menu lets you see the version number of the firmware the V310 is currently using (Section 9.3 on page 61).
Page 61: The Version Menu
Chapter 9 System Settings Select Date and press OK to set the V310’s new date. Select Time and press OK to set the V310’s new time. Use the arrows to cycle through the date and time choices that shows on the V310’s LCD.
Page 62: The Factory Reset Menu
Figure 100 LCD Menu: System Settings Factory Reset Reboot Select Yes and press OK to restart the V310. Otherwise, select No and press OK to go back to the previous menu without restarting the V310. Figure 101 LCD Menu: System Settings: Reboot...
Page 63: The Web Configurator
V310 (refer to the Quick Start Guide). Launch your web browser. Enter http://the V310’s IP address:8000 as the URL. The V310 is set to get an IP address automatically. Use the MENU > Network Settings > Network Status LCD screen to find it out (see Section 7.2 on page...
Page 64: Navigation Panel
• A - navigation panel • B - main window 10.2.1 Navigation Panel Use the menu items on the navigation panel to open screens and configure the V310’s features. The following table describes the menu items. Table 6 Navigation Panel Summary...
Page 65: Main Window
SIP Accounts Use this screen to set up your Voice over Internet (VoIP) accounts. Maintenance Auto Use this screen to have your V310 get its settings from an auto- Configuration configuration server. You must know the server’s IP address. Firmware Use this screen to upload firmware to your device.
Page 66 Chapter 10 The Web Configurator V310 User’s Guide...
Page 67: The Dashboard Screen
The Dashboard Screen 11.1 Overview This chapter discusses the Dashboard screen. 11.1.1 What You Can Do in this Chapter The Dashboard screen lets you see the current status of the V310. (Section 11.2 on page 67). 11.2 Dashboard Screen This screen displays the overall status of your device. Click Dashboard to display it.
Page 68 NetMask This field displays the current subnet mask for the V310’s PC port. DHCP Server This field displays whether or not the V310 is working as a DHCP server and providing DHCP services to the computers attached. V310 User’s Guide...
Page 69: Monitor
(Section 12.2 on page 69). 12.2 Call History The V310 logs calls from or to your SIP numbers. 12.2.1 Missed Calls This screen allows you to view the summary of missed calls. Click Monitor > Call History > Miss Calls to display it.
Page 70: Answered Calls
Delete Select the entry you want to remove. Delete Selected Click this button to remove the selected entries from the call history list. Delete All Click this button to remove all entries from the call history list. V310 User’s Guide...
Page 71: Dialed Calls
Delete Select the entry you want to remove. Delete Selected Click this button to remove the selected entries from the call history list. Delete All Click this button to remove all entries from the call history list. V310 User’s Guide...
Page 72 Chapter 12 Monitor V310 User’s Guide...
Page 73: Network Setup
Ethernet Ports The V310 has two Ethernet ports on its base panel. One is the PC port and the other is the LAN port. The PC port is to connect to a computer from which you can use the V310’s management IP address to configure the V310 via the Web Configurator.
Page 74: Lan Port Settings
The VLAN ID associates a frame with a specific VLAN and provides the information that devices need to process the frame across the network. 13.2 LAN Port Settings Use this screen to change your V310’s network access settings. V310 User’s Guide...
Page 75: Ipv4 Settings
Chapter 13 Network Setup 13.2.1 IPv4 Settings Use this screen to change your V310’s IPv4 settings. Click Configuration > Network > LAN Port Settings > IPv4 Settings. Figure 108 IPv4 Settings V310 User’s Guide...
Page 76 Specify the IP address you want the V310 to ping. VLAN Setting Activation Select On and specify the VLAN tag if your V310 has to be a member of a VLAN to communicate with the SIP server. Identifier Enter the VLAN ID number assigned to traffic sent through this connection.
Page 77: Ipv6 Settings
Chapter 13 Network Setup 13.2.2 IPv6 Settings Use this screen to change your V310’s IPv6 settings. Click Configuration > Network > LAN Port Settings > IPv6 Settings. Figure 109 IPv4 Settings The following table describes the labels in this screen.
Page 78: Pc Port Settings
Use this screen to configure the management IP address of the V310. You can use this IP address to connect to the V310 even when its LAN IP address is in a different subnet. Your computer must be in the same subnet as the management IP address to use it.
Page 79: Ntp & Time Settings
Enter the last octet of the first IP address in the IP address pool which the V310 allocates to its DHCP client. End IP Enter the last octet of the last IP address in the IP address pool which the V310 allocates to its DHCP client. Lease Time Specify how long each computer can use the information (especially the IP address) before it has to request the information again.
Page 80 Table 14 NTP & Time Settings LABEL DESCRIPTION Switch Select Enable to have the V310 get the time and date from the time server you specify below. Otherwise, select Disable to enter the time and date manually. Primary Server Select a time server or select User defined and enter the IP address or URL of your time server.
Page 81: Routing Table
Chapter 13 Network Setup 13.5 Routing Table The V310 usually uses the default gateway to route outbound traffic from computers on the LAN to the Internet. To have the V310 send data to devices not reachable through the default gateway, use static routes.
Page 82: Snmp
An SNMP managed network consists of two main components: agents and a manager. An agent is a management software module that resides in a managed device (the V310). An agent translates the local management information from the managed switch into a form compatible with SNMP.
Page 83 Table 17 SNMP LABEL DESCRIPTION Switch Select Enable to allow a manager station to manage and monitor the V310 through the network via SNMP. Otherwise, select Disable. Listen Port Enter the port number upon which the manager station listens for general SNMP messages.
Page 84 Chapter 13 Network Setup V310 User’s Guide...
Page 85: Phone
• The Alarm Clock screen lets you configure the V310’s built-in alarm clock. (Section 14.3 on page 87). • The Call Forward screen lets you configure call forwarding rules to set how the V310 deals with incoming calls. (Section 14.4 on page 88).
Page 86: Phone Book
Click this button to remove the selected entries from the phone book. Delete All Click this button to remove all entries from the phone book. Add Phone Name Enter the contact’s descriptive name. Number Enter the contact’s phone number. V310 User’s Guide...
Page 87: Alarm Clock
Reset Click this button to reload the previous configuration for this screen. 14.3 Alarm Clock Use this screen to configure the V310’s clock alarm schedule. Click Configuration > Phone > Alarm Clock to display it. Figure 115 Alarm Clock The following table describes the labels in this screen.
Page 88: Call Forward
Enter the phone number to which you want to forward incoming calls. Timeout This field is used by the No Answer call forwarding rule. Enter the number of seconds the V310 should wait for you to answer an incoming call before it considers the call is unanswered. Domain Enter the domain name or IP address.
Page 89: Speed Dial
Speed dial provides shortcuts for dialing frequently used phone numbers. You can map a phone number to a speed-dial memory key (from left to right and top to bottom) on the V310’s front panel and then use that keypad key to call the phone number (press and hold the key for one second or longer).
Page 90: Ring Tone
Reset Click this to set every field in this screen to its last-saved value. File Location Type in the location of the audio file you want to upload in this field or click Browse... to find it. V310 User’s Guide...
Page 91: Dial Plan
(usually the pound key on the phone keypad) before the V310 makes the call. The V310 initializes a call when the dialed number matches any one of the rules in the dial plan. Dial plan rules follow these conventions: •...
Page 92: Add/Edit Dial Plan
Select the SIP account you want to use when placing a call to the phone number that matches this dial plan rule. Submit Click this to save your settings. Cancel Click this to set every field in this screen to its last-saved value. V310 User’s Guide...
Page 93: Voice Settings
Set the DSP (Digital Signal Processor) digital gain level for speech that receiving from a Gain handset. Handset Analog Set the amplify gain level of DSP analog voices that receiving from a handset. In Gain Handset Out Gain Set the volume level for speech that the V310 sends to the handset. V310 User’s Guide...
Page 94 Table 25 Voice Settings (continued) LABEL DESCRIPTION Speak Out Gain Set the volume level for speech that the V310 sends to the speaker. Mic Digital In Set the DSP (Digital Signal Processor) digital gain level for speech that receiving from a Gain microphone.
Page 95: Vpn
HAPTER 15.1 Overview This chapter discusses how to set up an IPSec or PPTP VPN in the V310. A virtual private network (VPN) provides secure communications between sites without the expense of leased site-to-site lines. A secure VPN is a combination of tunneling, encryption, authentication, access control and auditing.
Page 96: Ipsec
IP layer. The following figure is an example of an IPSec VPN tunnel. Figure 123 IPSec VPN Example The VPN tunnel connects the V310 and the remote (peer) IPSec router (X). The V310 then connects the local network (A) and the remote router connects the remote network (B).
Page 97 Chapter 15 VPN through which the V310 and remote IPSec router can send data between computers on the local network and remote network. This is illustrated in the following figure. Figure 124 VPN: IKE SA and IPSec SA In this example, a computer in network A is exchanging data with a computer in network B. Inside networks A and B, the data is transmitted the same way data is normally transmitted in the networks.
Page 98: Ipsec Vpn
Chapter 15 VPN 15.2 IPSec VPN Use this screen to display and edit the IPSec VPN gateway policy in the V310. Click Configuration > VPN > IPSec VPN. Figure 125 IPSec VPN The following table describes the labels in this screen.
Page 99 3DES - a 168-bit key with the DES encryption algorithm • AES128/192/256 - a 128/192/256-bit key with the AES encryption algorithm The V310 and the remote IPSec router must use the same algorithms and keys. Longer keys require more processing power, resulting in increased latency and decreased throughput.
Page 100: Ipsec Vpn Advanced
Use this screen to configure a network policy. A network policy identifies the devices behind the IPSec routers at either end of a VPN tunnel. Click Configuration > VPN > IPSec VPN Adv. Figure 126 IPSec VPN Adv V310 User’s Guide...
Page 101: Pptp
Source Data/Destination Data IP Address If you select Local, specify the IP addresses of the devices behind the V310 that can use the VPN tunnel. The local IP addresses must correspond to the remote IPSec router's configured remote IP addresses.
Page 102 Note: Make sure PPTP passthrough is supported and enabled on the Internet access device to which the V310 is connected, so that the V310 can receive the reply to its VPN request from a remote PPTP VPN server and build the VPN connection successfully.
Page 103: Sip Global Settings And Sip Accounts
SIP Global Settings and SIP Accounts 16.1 Overview This chapter discusses the V310’s SIP screens. 16.1.1 What You Can Do in This Chapter • The Port Settings screen lets you set the SIP listening port number and RTP port number (Section 16.2 on page...
Page 104 A then sends an ACK message to acknowledge that B has answered the call. Now A and B exchange voice media (talk). After talking, A hangs up and sends a BYE request. B replies with an OK response confirming receipt of the BYE request and the call is terminated. V310 User’s Guide...
Page 105 In the following example, you want to use client device A to call someone who is using client device The client device (A in the figure) sends a call invitation to the SIP proxy server (B). The SIP proxy server forwards the call invitation to C. Figure 129 SIP Proxy Server V310 User’s Guide...
Page 106 V310 and the SIP register server, the V310 probably has a private IP address. The V310 lists its IP address in the SIP message that it sends to the SIP register server. NAT does not translate this IP address in the SIP message. The SIP register server gets the V310’s IP address from inside the SIP message and maps it to your SIP identity.
Page 107 This allows the V310 to work with any type of NAT router and eliminates the need for STUN or a SIP ALG. Turn off a SIP ALG on a NAT router in front of the V310 to keep it from retranslating the IP address (since this is already handled by the outbound proxy server).
Page 108 Network traffic can be classified by setting the ToS (Type Of Service) values at the data source (for example, at the V310) so a server can decide the best method of delivery, that is the least cost, fastest route and so on.
Page 109: Sip Port Settings
LABEL DESCRIPTION SIP Listen Port Enter the V310’s listening port number, if your VoIP service provider gave you one. Otherwise, keep the default value. RTP Port Base Enter the listening port number(s) for RTP traffic, if your VoIP service provider gave you this information.
Page 110: Sip Codec Settings
By contrast, G.729 requires only 8 kbps. • G.723 refers to G.723.1, which uses 5.3 or 6.4 kbps. The V310 must use the same codec as the peer. When two SIP devices start a SIP session, they must agree on a codec. First Priority Select the V310’s first choice for voice coder/decoder.
Page 111: Sip Other Settings
Enter the RFC2833 payload number between 96 and 127. Type Select Enable to turn on the VAD (Voice Activity Detection) function if the V310 should stop transmitting when you are not speaking. This reduces the bandwidth the V310 uses. Otherwise, select Disable to turn it off.
Page 112: Sip Accounts
This field displays the current registration status of the account. Registration This field displays whether the account is enabled or not. When the account is inactive, you cannot make or receive calls on the V310 using that account. Select Select the account that you want to remove.
Page 113 Chapter 16 SIP Global Settings and SIP Accounts disable each SIP account. To access this screen, click an index number in the Configuration > SIP Accounts screen. Figure 136 VoIP > SIP Accounts > Edit V310 User’s Guide...
Page 114 Transport Select the transport layer protocol (TCP, UDP or TLS) used for SIP. Registration Select Enable if you want the V310 to use this account. Select Disable if you do not want the V310 to use this account. Send Register Select Enable to have the V310 send register messages to the SIP registrar to register the SIP account.
Page 115 Send KeepAlive Select On to stop NAT routers between the V310 and SIP server (a SIP proxy server or outbound proxy server) from dropping the SIP session. The V310 does this by sending SIP notify messages to the SIP server.
Page 116 Chapter 16 SIP Global Settings and SIP Accounts V310 User’s Guide...
Page 117: Maintenance
• The Auto Configuration screen lets you configure the V310 to retrieve the configuration from an auto-provisioning server (Section 17.3 on page 119). • The Upgrade Firmware screen lets you upload new firmware to your V310 whenever an update becomes available (Section 17.3 on page 119).
Page 118: Auto Configuration
Reset Click this to reload the previous configuration for this screen. Auto Frimware Configure the fields below to allow the V310 to download the latest firmware from an Upgrade auto-provisioning server automatically. The firmware file location displays automatically after the V310 receives settings from the auto-provisioning server.
Page 119: Upgrade Firmware
(usually) uses the system model name with a "*.bin" extension, e.g., "V310.bin". After a successful upload, the system will reboot. Click Maintenance > Upgrade Firmware. Follow the instructions in this screen to upload firmware to your V310.
Page 120: Backup/Recover
Figure 140 Maintenance > Backup/Recover 17.4.1 Backup Configuration Backup configuration allows you to back up (save) the V310’s current configuration to a file on your computer. Once your V310 is configured and functioning properly, it is highly recommended that you back up your configuration file before making configuration changes. The backup configuration file will be useful in case you need to return to your previous settings.
Page 121: Restore Configuration
17.5 System Authority Use this screen to change the system user name and password. Note: If you forget your password you will not be able to access the V310’s LCD menu system and web configurator. Click Maintenance > System Authority. The following screen displays.
Page 122: Factory Defaults
Figure 143 Reset Warning Message 17.7 Reboot System System restart allows you to restart the V310 without turning the power off. Note: When you use this function, the V310’s settings do NOT return to their factory defaults. V310 User’s Guide...
Page 123 Chapter 17 Maintenance Click Maintenance > Reboot System. Click Reboot to have the V310 restart. This does not affect the V310's configuration. Figure 144 Maintenance > Reboot System V310 User’s Guide...
Page 124 Chapter 17 Maintenance V310 User’s Guide...
Page 125: Troubleshooting
Make sure you are using the power adaptor or cord included with the V310. Make sure the power adaptor or cord is connected to the V310 and plugged in to an appropriate power source. Make sure the power source is turned on.
Page 126 Chapter 18 Troubleshooting I forgot the IP address for the V310. The V310 is set to get an IP address automatically by default. Check the IP address in the MENU > Network Settings > Network Status LCD menu. Set a static IP address for the V310 in the MENU > Network Settings > WAN Setup LCD menu (see Section 7.4 on page...
Page 127: Internet Access
Make sure the V310 is connected to a broadband modem or router with Internet access. If the problem continues, contact your ISP. I cannot access the Internet anymore. I had access to the Internet (with the V310), but my Internet connection is not available anymore.
Page 128: Phone Calls And Voip
• If you use PPPoE, your DNS settings are controlled by your Internet Service Provider. If your V310 does not get DNS server information automatically, contact your ISP. Make sure that your V310 uses the voice codecs recommended by your VoIP service provider (see Section 8.3 on page 57 Section 16.2 on page...
Page 129 109). I cannot use some calling features. Many of the features your V310 supports depend on your VoIP service provider. You may have to subscribe to certain services. Contact your VoIP service provider for more information. The incoming or outgoing audio is too quiet or too loud.
Page 130 Chapter 18 Troubleshooting V310 User’s Guide...
Page 131: Appendix A Setting Up Your Computer's Ip Address
PP EN D I X Setting Up Your Computer’s IP Address Note: Your specific V310 may not support all of the operating systems described in this appendix. See the product specifications for more information about which operating systems are supported.
Page 132 Appendix A Setting Up Your Computer’s IP Address Click Start > Control Panel. In the Control Panel, click the Network Connections icon. Right-click Local Area Connection and then select Properties. V310 User’s Guide...
Page 133 Appendix A Setting Up Your Computer’s IP Address On the General tab, select Internet Protocol (TCP/IP) and then click Properties. V310 User’s Guide...
Page 134 In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also go to Start > Control Panel > Network Connections, right-click a network connection, click Status and then click the Support tab to view your IP address and connection information. V310 User’s Guide...
Page 135 Appendix A Setting Up Your Computer’s IP Address Windows Vista This section shows screens from Windows Vista Professional. Click Start > Control Panel. In the Control Panel, click the Network and Internet icon. Click the Network and Sharing Center icon. V310 User’s Guide...
Page 136 Appendix A Setting Up Your Computer’s IP Address Click Manage network connections. Right-click Local Area Connection and then select Properties. Note: During this procedure, click Continue whenever Windows displays a screen saying that it needs your permission to continue. V310 User’s Guide...
Page 137 Appendix A Setting Up Your Computer’s IP Address Select Internet Protocol Version 4 (TCP/IPv4) and then select Properties. V310 User’s Guide...
Page 138 In the Command Prompt window, type "ipconfig" and then press [ENTER]. You can also go to Start > Control Panel > Network Connections, right-click a network connection, click Status and then click the Support tab to view your IP address and connection information. V310 User’s Guide...
Page 139 Appendix A Setting Up Your Computer’s IP Address Windows 7 This section shows screens from Windows 7 Enterprise. Click Start > Control Panel. In the Control Panel, click View network status and tasks under the Network and Internet category. Click Change adapter settings. V310 User’s Guide...
Page 140 Appendix A Setting Up Your Computer’s IP Address Double click Local Area Connection and then select Properties. Note: During this procedure, click Continue whenever Windows displays a screen saying that it needs your permission to continue. V310 User’s Guide...
Page 141 Appendix A Setting Up Your Computer’s IP Address Select Internet Protocol Version 4 (TCP/IPv4) and then select Properties. V310 User’s Guide...
Page 142 Click OK to close the Internet Protocol (TCP/IP) Properties window. Click OK to close the Local Area Connection Properties window. Verifying Settings Click Start > All Programs > Accessories > Command Prompt. In the Command Prompt window, type "ipconfig" and then press [ENTER]. V310 User’s Guide...
Page 143 Appendix A Setting Up Your Computer’s IP Address The IP settings are displayed as follows. Mac OS X: 10.3 and 10.4 The screens in this section are from Mac OS X 10.4 but can also apply to 10.3. Click Apple > System Preferences. V310 User’s Guide...
Page 144 Appendix A Setting Up Your Computer’s IP Address In the System Preferences window, click the Network icon. When the Network preferences pane opens, select Built-in Ethernet from the network connection type list, and then click Configure. V310 User’s Guide...
Page 145 • In the IP Address field, type your IP address. • In the Subnet Mask field, type your subnet mask. • In the Router field, type the IP address of your device. Click Apply Now and close the window. V310 User’s Guide...
Page 146 Network Interface from the Info tab. Figure 145 Mac OS X 10.4: Network Utility Mac OS X: 10.5 and 10.6 The screens in this section are from Mac OS X 10.5 but can also apply to 10.6. Click Apple > System Preferences. V310 User’s Guide...
Page 147 In System Preferences, click the Network icon. When the Network preferences pane opens, select Ethernet from the list of available connection types. From the Configure list, select Using DHCP for dynamically assigned settings. For statically assigned settings, do the following: V310 User’s Guide...
Page 148 • In the IP Address field, enter your IP address. • In the Subnet Mask field, enter your subnet mask. • In the Router field, enter the IP address of your V310. Click Apply and close the window. V310 User’s Guide...
Page 149 The following screens use the default Ubuntu 8 installation. Note: Make sure you are logged in as the root administrator. Follow the steps below to configure your computer IP address in GNOME: Click System > Administration > Network. V310 User’s Guide...
Page 150 Unlock button is greyed out until clicked.) You cannot make changes to your configuration unless you first enter your admin password. In the Authenticate window, enter your admin account name and password then click the Authenticate button. V310 User’s Guide...
Page 151 • In the Configuration list, select Static IP address if you have a static IP address. Fill in the IP address, Subnet mask, and Gateway address fields. Click OK to save the changes and close the Properties dialog box and return to the Network Settings screen. V310 User’s Guide...
Page 152 Appendix A Setting Up Your Computer’s IP Address If you know your DNS server IP address(es), click the DNS tab in the Network Settings window and then enter the DNS server information in the fields provided. Click the Close button to apply the changes. V310 User’s Guide...
Page 153 The following screens use the default openSUSE 10.3 installation. Note: Make sure you are logged in as the root administrator. Follow the steps below to configure your computer IP address in the KDE: V310 User’s Guide...
Page 154 Appendix A Setting Up Your Computer’s IP Address Click K Menu > Computer > Administrator Settings (YaST). When the Run as Root - KDE su dialog opens, enter the admin password and click OK. V310 User’s Guide...
Page 155 When the YaST Control Center window opens, select Network Devices and then click the Network Card icon. When the Network Settings window opens, click the Overview tab, select the appropriate connection Name from the list, and then click the Configure button. V310 User’s Guide...
Page 156 Select Dynamic Address (DHCP) if you have a dynamic IP address. Select Statically assigned IP Address if you have a static IP address. Fill in the IP address, Subnet mask, and Hostname fields. Click Next to save the changes and close the Network Card Setup window. V310 User’s Guide...
Page 157 Click Finish to save your settings and close the window. Verifying Settings Click the KNetwork Manager icon on the Task bar to check your TCP/IP properties. From the Options sub-menu, select Show Connection Information. Figure 149 openSUSE 10.3: KNetwork Manager V310 User’s Guide...
Page 158 Appendix A Setting Up Your Computer’s IP Address When the Connection Status - KNetwork Manager window opens, click the Statistics tab to see if your connection is working properly. Figure 150 openSUSE: Connection Status - KNetwork Manager V310 User’s Guide...
Page 159 In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up Blocker. Figure 151 Pop-up Blocker You can also check if pop-up blocking is disabled in the Pop-up Blocker section in the Privacy tab. In Internet Explorer, select Tools, Internet Options, Privacy. V310 User’s Guide...
Page 160 Click Apply to save this setting. Enable Pop-up Blockers with Exceptions Alternatively, if you only want to allow pop-up windows from your device, see the following steps. In Internet Explorer, select Tools, Internet Options and then the Privacy tab. V310 User’s Guide...
Page 161 Select Settings…to open the Pop-up Blocker Settings screen. Figure 153 Internet Options: Privacy Type the IP address of your device (the web page that you do not want to have blocked) with the prefix “http://”. For example, http://192.168.167.1. V310 User’s Guide...
Page 162 Figure 154 Pop-up Blocker Settings Click Close to return to the Privacy screen. Click Apply to save this setting. JavaScripts If pages of the web configurator do not display properly in Internet Explorer, check that JavaScripts are allowed. V310 User’s Guide...
Page 163 Figure 155 Internet Options: Security Click the Custom Level... button. Scroll down to Scripting. Under Active scripting make sure that Enable is selected (the default). Under Scripting of Java applets make sure that Enable is selected (the default). V310 User’s Guide...
Page 164 Figure 156 Security Settings - Java Scripting Java Permissions From Internet Explorer, click Tools, Internet Options and then the Security tab. Click the Custom Level... button. Scroll down to Microsoft VM. Under Java permissions make sure that a safety level is selected. V310 User’s Guide...
Page 165 Click OK to close the window. Figure 157 Security Settings - Java JAVA (Sun) From Internet Explorer, click Tools, Internet Options and then the Advanced tab. Make sure that Use Java 2 for <applet> under Java (Sun) is selected. V310 User’s Guide...
Page 166 Mozilla Firefox 2.0 screens are used here. Screens for other versions may vary slightly. The steps below apply to Mozilla Firefox 3.0 as well. You can enable Java, Javascripts and pop-ups in one screen. Click Tools, then click Options in the screen that appears. Figure 159 Mozilla Firefox: TOOLS > Options V310 User’s Guide...
Page 167 Click Content to show the screen below. Select the check boxes as shown in the following screen. Figure 160 Mozilla Firefox Content Security Opera Opera 10 screens are used here. Screens for other versions may vary slightly. V310 User’s Guide...
Page 168 Figure 161 Opera: Allowing Pop-Ups Enabling Java From Opera, click Tools, then Preferences. In the Advanced tab, select Content from the left- side menu. Select the check boxes as shown in the following screen. Figure 162 Opera: Enabling Java V310 User’s Guide...
Page 169 Appendix B Pop-up Windows, JavaScripts and Java Permissions To customize JavaScript behavior in the Opera browser, click JavaScript Options. Figure 163 Opera: JavaScript Options Select the items you want Opera’s JavaScript to apply. V310 User’s Guide...
Page 170 Appendix B Pop-up Windows, JavaScripts and Java Permissions V310 User’s Guide...
Page 172 To obtain the services of this warranty, contact your vendor. You may also refer to the warranty policy for the region in which you bought the device at http://www.zyxel.com/web/ support_warranty_info.php. V310 User’s Guide...
Page 173 Your product is marked with this symbol, which is known as the WEEE mark. WEEE stands for Waste Electronics and Electrical Equipment. It means that used electrical and electronic products should not be mixed with general waste. Used electrical and electronic equipment should be treated separately. V310 User’s Guide...
Page 174 Appendix C Legal Information V310 User’s Guide...
Page 175 Class of Service (CoS) client server function keys client-server protocol codec coder/decoder configuration G.711 backup G.723 restore G.726 contact list 39, 42 G.729 copyright handset 17, 18 hang up Daylight saving V310 User’s Guide...
Page 176 Point to Point Calls good habits power using FTP. See FTP. Power over Ethernet using SPTGEN. See SPTGEN. product registration Menu key 17, 38 proxy server message waiting indication multimedia pulse code modulation mute V310 User’s Guide...
Page 177 SIP account SIP ACK message Virtual Local Area Network SIP BYE request VLAN SIP call progression introduction SIP client voice coding SIP client server voice mail SIP identities voice over IP SIP INVITE request see VoIP V310 User’s Guide...
Page 178 Index voicemail VoIP volume volume keys wall-mounting warranty note waveform codec web configurator V310 User’s Guide...

ZyXEL Communications V310 User Manual

Contents Overview

Table of Contents

User's Guide

PART I User's Guide

Chapter 1 Introducing the V310

Chapter 2 Hardware

Chapter 3 Tutorials

Part II: Technical Reference

Technical Reference

Chapter 4 Using the LCD Screen

Chapter 5 Phonebook and Call History

Chapter 6 Phone Settings and Alarm Clock

Chapter 7 Network Settings

Chapter 8 SIP Settings and SIP Accounts

Chapter 9 System Settings

Chapter 10 The Web Configurator

Chapter 11 The Dashboard Screen

Chapter 12 Monitor

Chapter 13 Network Setup

Chapter 14 Phone

Chapter 15 VPN

Chapter 16 SIP Global Settings and SIP Accounts

Chapter 17 Maintenance

Chapter 18 Troubleshooting

Appendix A Setting up Your Computer's IP Address

Quick Links

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Summary of Contents for ZyXEL Communications V310

Table of Contents