Polycom SoundPoint IP 450 User Manual
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Polycom SoundPoint IP 450 User Manual

Polycom SoundPoint IP 450 User Manual

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See also: Administrator's Manual , Reference Manual
Polycom® SoundPoint® IP 450
Phone User Guide
UC Software 4.0.1
November 2011
1725-12495-001 Rev. C
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  • Page 1 Polycom® SoundPoint® IP 450 Phone User Guide UC Software 4.0.1 November 2011 1725-12495-001 Rev. C...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Introduction

    Troubleshoot common phone issues. Who Should Read This Guide? Phone users should read this guide to learn how to use their SoundPoint IP 450 phone. System administrators should read this guide to learn about the SoundPoint IP 450 phone-specific features.

  • Page 4: What's New In This Guide

    Polycom SoundPoint IP 450 User Guide Chapter 4, “Customizing the Phone Display”, provides instructions on how to make basic changes to the phone’s display. Chapter 5, “Troubleshooting Your Phone”, explains error messages and what to do if you have issues with your phone.

  • Page 5: Recommended References

    Technical Notifications, which describe workarounds to existing issues and provide expanded descriptions and examples For support or service, please contact your Polycom reseller or go to Polycom Technical Support at http://support.polycom.com/. Polycom recommends that you record the phone model numbers, software, and partner platform for future reference.

  • Page 6: Customer Feedback

    Polycom SoundPoint IP 450 User Guide Customer Feedback We value your opinion. Help focus our documentation quality improvements by sending your comments and feedback to VoiceDocumentationFeedback@polycom.com...

  • Page 7: Table Of Contents

    Troubleshooting Phone Issues ........7 Using the Polycom Web Configuration Utility ......8 2 Using the Basic Features of Your Phone .
  • Page 8 Polycom SoundPoint IP 450 User Guide Managing Conference Calls ........21 Adding Parties to Conference Calls .
  • Page 9 Contents Logging Into Phones ..........49 Logging In and Out of a Phone .
  • Page 10 Testing Phone Hardware ......... 90 6 Polycom UC Software Menu System ....93 Safety Notices .

  • Page 11: Getting Started With Your Phone

    Getting Started with Your Phone This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom ® SoundPoint® IP 450 desktop phone or when you have experience, but need a quick refresher.

  • Page 12: Introducing Phone Components

    Polycom SoundPoint IP 450 User Guide For information on supported headsets, go to http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html and look for “Technical Bulletin 37477: Headset Compatibility List”. Introducing Phone Components The following figure shows the phone’s primary hardware features. Item Description Message Waiting Indicator Alert for voice and text (instant) messages.
  • Page 13 Getting Started with Your Phone Item Description Line/Speed Dial Key Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Arrow Keys Scroll through displayed information or options. Select a field of displayed data. Allows for handsfree communication during Speakerphone calls.

  • Page 14: What Displays On The Screen

    The following figure shows one such messages. The messages continuously scroll on the screen’s top line. The background and key colors that appear on your SoundPoint IP 450 phone may differ from what appears in this user guide.

  • Page 15: Phone Icons

    Getting Started with Your Phone Phone Icons The following list describes the icons that display on the screen. Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb...

  • Page 16: Navigating Menus And Entering Data

    Polycom SoundPoint IP 450 User Guide Navigating Menus and Entering Data To navigate menus and enter data, use these useful tips. If you want to... Then do this... Enter the main menu Press Exit a menu to the home Press...

  • Page 17: Registering Your Phone

    Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, refer to Quick Tip 44011: Registering Standalone Polycom Phones at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T...

  • Page 18: Using The Polycom Web Configuration Utility

    IP address of your phone, and the user name and password login credentials of the phone user or the phone administrator. For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide, available from the Technical Bulletins Support page.

  • Page 19: Using The Basic Features Of Your Phone

    Using the Basic Features of Your Phone Your Polycom® SoundPoint® IP 450 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call.

  • Page 20: Placing Calls

    If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call using your SoundPoint IP 450 phone over the handset, speakerphone, or headset. You can dial the number first, and then choose the method you will use to speak to the other party.
  • Page 21 Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com. Note Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.

  • Page 22: Answering Calls

    Polycom SoundPoint IP 450 User Guide — With the optional headset connected, dial the desired number using the dial pad. Press To permanently enable your headset, see Changing the Ring Type on page 77. Note Answering Calls When you receive an incoming call, the phone rings (if enabled) and shows the identification of the caller on the display.
  • Page 23 Using the Basic Features of Your Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, see Supporting Multiple Call Appearances on page for instructions on how to answer a call. You can ignore incoming calls by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or the Do Not Disturb key.
  • Page 24 Polycom SoundPoint IP 450 User Guide To answer a call using the headset: >> Press If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: •...

  • Page 25: Ending Calls

    Using the Basic Features of Your Phone To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call.

  • Page 26: Using A Headset

    Polycom SoundPoint IP 450 User Guide Using a Headset If you use a headset, you can set up your phone so that all calls use your headset. You can also use the hookswitch button on your headset to place, answer, and end calls.

  • Page 27: Using Electronic Hookswitch

    For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator. To select a headset that supports electronic hookswitch: Press Select Settings >...

  • Page 28: Placing Calls On Hold

    Polycom SoundPoint IP 450 User Guide Placing Calls on Hold During a call, press or the Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon displays as the line indicator.

  • Page 29: Hosting Conference Calls

    Using the Basic Features of Your Phone Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a conference at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key.
  • Page 30 Polycom SoundPoint IP 450 User Guide If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party. Note Call the second party. When the second party answers, press the More soft key, and then the Confrnc soft key again to join all parties in the conference.

  • Page 31: Managing Conference Calls

    Using the Basic Features of Your Phone Managing Conference Calls You are currently in a conference call. The screen, like the one shown below, is displayed on your phone. To manage a conference call: Press the Manage soft key. The Manage Conference page displays. Do one of the following: —...
  • Page 32 Polycom SoundPoint IP 450 User Guide — To mute a party, select the party, then press the Far Mute soft key. The muted party can hear all parties, but no party can hear the muted party. If you press instead of the Far Mute soft key, all other parties can hear each other, but they cannot hear you.

  • Page 33: Adding Parties To Conference Calls

    Using the Basic Features of Your Phone Adding Parties to Conference Calls You are currently hosting a conference call between a number of parties. To add a party to a conference call using the Join soft key: From the Manage Conference page, press or the Hold soft key.

  • Page 34: Joining Conferences

    Polycom SoundPoint IP 450 User Guide Joining Conferences To join two conferences: Previously you set up two separate calls. Only one conference can be active at a time. >> From the either call (the one on hold or the active one), press the Join soft key.

  • Page 35: Performing A Consultative Transfer

    Using the Basic Features of Your Phone • Attended transfer—The parties are automatically connected to each other after you exit the conference. — Set up a conference call and then end your participation. For more information, see Hosting Conference Calls on page 19.

  • Page 36: Forwarding Calls

    Polycom SoundPoint IP 450 User Guide Performing a Blind Transfer To perform a blind transfer: During a call, press the Trnsfer soft key. Press the Blind soft key. Do one of the following steps: — Enter the number to which you want to transfer the call.

  • Page 37: Using Static Forwarding

    Using the Basic Features of Your Phone Using Static Forwarding To forward all incoming calls to another party: From the home screen, press the Forward soft key. If multiple lines are configured on your phone, select the line to forward from the list using the arrow keys.

  • Page 38: Using Dynamic Forwarding

    Polycom SoundPoint IP 450 User Guide If you selected Busy, enter a number to forward all future incoming calls to when you are already in another call. You can also enter the SIP URL or IP address. For more information on using a SIP...

  • Page 39: Enabling Do Not Disturb

    Using the Basic Features of Your Phone Enabling Do Not Disturb To prevent the phone ringing (from incoming calls), you can select Do Not Disturb. This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

  • Page 40: Distinguishing Calls

    Polycom SoundPoint IP 450 User Guide Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. This feature is local to the phone, and may be overridden by your organization’s settings. For more information, contact your system administrator.

  • Page 41: Diverting Calls

    Using the Basic Features of Your Phone To send incoming calls from a contact directly to voice mail: Press Select Features > Contact Directory. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. Press the Edit soft key, and then scroll down to the Auto Reject field.

  • Page 42: Using Call Lists

    Polycom SoundPoint IP 450 User Guide Press the Save soft key. Using Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

  • Page 43: Using Your Contact Directory

    Using the Basic Features of Your Phone Using Your Contact Directory You can store a large number of contacts in your phone's local contact directory, accessible by pressing and selecting Features > Contact Directory. Contact your system administrator for the exact number. You can dial or search for a contact in this directory.
  • Page 44 Polycom SoundPoint IP 450 User Guide Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages.

  • Page 45: Editing Contacts

    Using the Basic Features of Your Phone Adding Contacts From Call Lists To add a contact to the local contact directory from a call list: Do one of the following: — Press Select Features > Call Lists >Missed Calls, Received Calls, or Placed Calls as desired.

  • Page 46: Deleting Contacts

    Polycom SoundPoint IP 450 User Guide Edit the contact information. Press the Save soft key. You can quickly edit a contact associated with a speed dial key by pressing and holding the contact’s speed dial key, and then performing steps 5 to 7.

  • Page 47: Searching For Contacts

    Using the Basic Features of Your Phone Searching for Contacts To search for a contact in the local contact directory: Press Select Features > Contact Directory. Press the More soft key, and then the Search soft key. Using the dial pad, enter the first few characters of the contacts’s first or last name.
  • Page 48 Polycom SoundPoint IP 450 User Guide You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. When you display the Corporate Directory again, the last person you viewed will display. If you searched for a person, the results of the last search you submitted will display.

  • Page 49: Adding Contacts From The Corporate Directory

    Using the Basic Features of Your Phone Press the Submit soft key. In this example, Tom Woller appears in the search results. You can dial any successful matches from the resulting information on the graphic display. Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory: Press Select Features >...

  • Page 50: Managing Speed Dials

    Polycom SoundPoint IP 450 User Guide Select Features > Corporate Directory. Search for the contact. Searching the Corporate Directory on page 37. Press the View soft key. The contact’s information appears on the screen. Press the Dial soft key. Managing Speed Dials You can associate contacts with Line Keys for single touch dialing of frequently used numbers.
  • Page 51 The index can be any value between the next available index value and the maximum (value of 9999). Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”, assign the fourth Line Key to the speed dial index value “3”.

  • Page 52: Using Voice Mail

    Line Key or that your one line appears on two Line Keys. Your phone can also share a line with another phone. Supporting Multiple Lines Your SoundPoint IP 450 phone can support up to 3 lines. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

  • Page 53: Supporting Multiple Line Keys Per Line

    Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed. The SoundPoint IP 450 combines the call appearances for multiple line keys into a single call list. The line key that a call belongs to is indicated by the reverse colored icon.
  • Page 54 Polycom SoundPoint IP 450 User Guide For example, the following figure shows an active call with Tom Davis on line 3163. The following figure shows an incoming call from Adam Kirk on the same line. To answer an incoming call when configured for multiple call appearances: >>...

  • Page 55: Supporting Shared Lines

    Using the Basic Features of Your Phone Supporting Shared Lines Your SoundPoint IP 450 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3163 is private and the line 3166 is shared.

  • Page 56: About Your User Password

    Polycom SoundPoint IP 450 User Guide When your phone is locked: • You can only make an outgoing call to a number from a list of configurable authorized numbers. • You have to enter a password to answer incoming calls.
  • Page 57 Using the Basic Features of Your Phone them by entering your user password. If you set up your phone to ignore incoming calls, Do Not Disturb will be applied to all lines on your phone, and your phone will not ring. To Lock your Phone: Press , then select Settings >...

  • Page 58: Calling And Answering From A Locked Phone

    Polycom SoundPoint IP 450 User Guide Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number (for example, 911), and up to five authorized numbers that an administrator can set up. You cannot call any other numbers from a locked phone.

  • Page 59: Logging Into Phones

    Using the Basic Features of Your Phone Logging Into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily change work areas.
  • Page 60 Polycom SoundPoint IP 450 User Guide — Press the Menu key, then select Features > User Login > Log in. The User Login screen displays, as shown next. Enter your user ID and user password, then press the Log in soft key.

  • Page 61: Placing Calls From Phones That Are In The Logged Out State

    You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself.
  • Page 62 Polycom SoundPoint IP 450 User Guide From the home screen, press the Menu key, then select Features > User Login > Change User Login Password. The Change User Login Password screen displays, as shown next. Enter your old password and your new password twice, and then press the Enter soft key.

  • Page 63: Using The Advanced Features Of Your Phone

    Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the Polycom® SoundPoint® IP 450 phone. The topics include: • Using Text Messaging • Using Buddy Lists • Broadcasting Messages Using Push-to-Talk and Group Paging •...
  • Page 64 Polycom SoundPoint IP 450 User Guide To read text messages: Do one of the following steps: — Press Select Instant Messages. — Press Select Features > Messages > Instant Messages. — Press the InstMsg soft key. If multiple lines are configured on your phone, scroll to select the line to retrieve messages from.

  • Page 65: Using Buddy Lists

    Using the Advanced Features of Your Phone You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to the instructions for using the handset in Placing Calls page 10. Note Press the Ok soft key.

  • Page 66: Managing Buddies

    Polycom SoundPoint IP 450 User Guide — Press the MyStat soft key. Scroll through the list, and then press the Select soft key to select your new status. The phones watching your status will now display your new status. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

  • Page 67: Integrating With Microsoft Live Communications Server 2005

    Using the Advanced Features of Your Phone Scroll to select Enabled. When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled. Press the Save soft key.

  • Page 68: Integrating With Microsoft Lync Server 2010

    Polycom SoundPoint IP 450 User Guide For more information, contact your system administrator. To add a contact to your buddy list: Press Select Features > Presence > Buddy Status. Press the More soft key. Press the Add soft key. Enter the number of the contact.
  • Page 69 Using the Advanced Features of Your Phone Any contacts added through your buddy status list will appear as a contact in Microsoft Lync. Any contacts added as a contact in Microsoft Lync will appear in your buddy status list. To view and change your presence, see Updating Your Presence Settings page 55.

  • Page 70: Broadcasting Messages Using Push-To-Talk And Group Paging

    Polycom SoundPoint IP 450 User Guide Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging and Push-to-Talk (PTT) features enable you to broadcast a message to as many people as have subscribed to a channel or have been placed in a group. Your system administrator can set up both features on your phone.
  • Page 71 Using the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts To send and receive PTT broadcasts, you need to subscribe to certain channels. By default, you’re subscribed to Channels 1, 24 (the Priority channel), and 25 (the Emergency channel). This means that: •...
  • Page 72 Polycom SoundPoint IP 450 User Guide From the PTT Channels List screen, select the channel to send the broadcast on (as shown next). The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.
  • Page 73 Using the Advanced Features of Your Phone Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 65. How you receive a PTT broadcast depends on the broadcast priority, whether you’re in an active call, or if you’re allowed to receive broadcasts during active calls.
  • Page 74 Polycom SoundPoint IP 450 User Guide During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel. When you finish talking, release the Talk soft key. The broadcast will enter another waiting period until someone broadcasts again.
  • Page 75 Using the Advanced Features of Your Phone The default channel is automatically used when you initiate a broadcast by pressing and holding the Talk soft key. To update the default channel: Press , then select Settings > Basic > Preferences > Paging/PTT Configuration >...

  • Page 76: Group Paging Mode

    Polycom SoundPoint IP 450 User Guide To allow or disallow PTT broadcasts to play during an active call: Press , then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy, then press the Select soft key.
  • Page 77 Using the Advanced Features of Your Phone To send a page: To send a page, press the Paging soft key. To automatically send a page to the default paging group, press the Paging soft key. From the Paging Groups List screen, select the paging group to send the page to (as shown next).
  • Page 78 Polycom SoundPoint IP 450 User Guide To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 69. How you receive a page depends on the priority of the page, whether you’re in an active call, or if you’re allowed to receive a page during an active call.
  • Page 79 Using the Advanced Features of Your Phone Changing Where Pages are Played While you send a page, you can pick up the handset or press Speakerphone or the Headset key and continue speaking. You can also press the Microphone Mute key to mute your audio so that the people receiving your page won’t hear anything.

  • Page 80: Accessing Features With Your Login Credentials

    Polycom SoundPoint IP 450 User Guide From the Group Subscription screen, use the down arrow key to select a group to subscribe to, then press the Edit soft key. For example, you may want to enable subscriptions to Paging Group 6, so you’ll be able to send pages to, and receive pages sent to, this group.

  • Page 81: Updating Your Phone's Configuration

    Using the Advanced Features of Your Phone To re-submit or enter your login credentials: Press , then select Settings > Basic> Login Credentials. The Login Credentials Domain screen displays. Enter the domain, user name, and password, then press the Submit soft key.
  • Page 82 Polycom SoundPoint IP 450 User Guide Contact your system administrator before attempting to restart your phone. You may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.

  • Page 83: Customizing Your Phone

    Adjusting the Volume Changing the Time and Date Display The time and date appears on the screen of the SoundPoint IP 450 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 84: Changing The Backlight

    Polycom SoundPoint IP 450 User Guide You can select from various formats for the time and date display. Select and set options that are right for you. You can also disable the time and date display, so the time and date do not display on the phone screen.
  • Page 85 Customizing Your Phone • Backlight On Intensity—the brightness of the screen when you press a key, have an incoming call, end or hold a call, or a call is resumed by the another party. You can set a high, medium, or low level. •...

  • Page 86: Changing The Backlight Timeout

    Polycom SoundPoint IP 450 User Guide Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is High. Press the Save soft key to accept your changes. Select Backlight Idle Intensity. Scroll to select high, medium, low, or off, and then press the Select soft key.

  • Page 87: Changing The Ring Type

    Press the Select soft key to change to the selected ring type. If you configure your SoundPoint IP 450 phone with a silent ring, press the flashing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.

  • Page 88: Changing The Audible Ringer

    Polycom SoundPoint IP 450 User Guide Changing the Audible Ringer The SoundPoint IP 450 phone can play the audible ringer of an incoming call through any of its alerting destinations: the speaker, the handset, the headset (if enabled), or the active destination.

  • Page 89: Changing The Background Picture

    Customizing Your Phone Scroll to highlight the language you want. Press the Select soft key. Text that appears on the screen will change to the language of your choice. Changing the Background Picture You can change the picture or design that appears on the screen. A default background displays when the phone starts up (shown below).

  • Page 90: Changing The Soft Key Label Color

    Polycom SoundPoint IP 450 User Guide Scroll to highlight the background you want. Press the Select soft key. One of the background selections is shown below. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display. A default soft key label color displays when the phone starts up (shown below).

  • Page 91: Muting The Microphone

    Customizing Your Phone When the color of the label reaches a certain level of whiteness, “Cannot save this color. Text might be unreadable.” appears and you are unable to save your changes. This warning appears only the first time the color reaches that level. Note Press the Reset soft key if you want to reset the color to the default color.
  • Page 92 Polycom SoundPoint IP 450 User Guide...

  • Page 93: Troubleshooting Your Phone

    Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom ® SoundPoint® IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

  • Page 94: Power And Startup

    Polycom SoundPoint IP 450 User Guide Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 450 phone Do one of the following: has no power. • Verify that no lights appear on the phone when it is powered up.

  • Page 95: Controls

    Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following: IP 450 phone does not respond. • Check for a response from other feature keys or from the dial pad. •...

  • Page 96: Access To Screens And Systems

    Polycom SoundPoint IP 450 User Guide Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The SoundPoint IP 450 phone is Do one of the following: press a feature key. not in an active state.

  • Page 97: Calling

    Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following: the SoundPoint IP 450 phone. • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and re-inserting the cable).
  • Page 98 Polycom SoundPoint IP 450 User Guide Symptom Problem Corrective Action The phone does not ring (cont.) You turned off the ringer. Do one of the following: • During an incoming call, lift the handset, press the Speakerphone key, or press the Headset key to obtain a dial tone.

  • Page 99: Displays

    The display flickers. A certain type of older Do one of the following: fluorescent lighting causes the • Move the Polycom SoundPoint IP 450 display to appear to flicker. User Guide 450 SIP phone away from the lights. • Replace the lights in your work environment.

  • Page 100: Audio

    Polycom SoundPoint IP 450 User Guide Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
  • Page 101 Troubleshooting Your Phone To test your phone hardware: >> Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
  • Page 102 Polycom SoundPoint IP 450 User Guide...

  • Page 103: Polycom Uc Software Menu System

    Polycom UC Software Menu System...
  • Page 104 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...
  • Page 105 Polycom UC Software Menu System...
  • Page 106 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...

  • Page 107: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 108 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 109 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 110 CE and VCCI Mark This SoundPoint IP 450 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 111 Modification of this Polycom SoundPoint IP450 VoIP Telephone for the New Zealand network All samples of Polycom SoundPoint IP450 VoIP Telephones connected to the Telecom network shall be equipped with the following software Rev .5891. Equipped with this software batch the IP telephone is known to comply with PTC220 speech signal delay requirements.
  • Page 112 User Guide for the SoundPoint IP 450 Desktop Phone 7 - 102...
  • Page 113 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 114 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 115 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 116 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

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