Repeating Defects Appear On Prints; Shadow Images Appear On Prints - Lexmark XM1140 User Manual

Troubleshooting

Repeating defects appear on prints

Action
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
•
97 mm (3.82 in.)
•
47 mm (1.85 in.)
•
38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?

Shadow images appear on prints

Action
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Yes No
Go to step 2.
Contact customer The problem is solved.
support at
http://support.lexma
rk.com or your service
representative.
Yes No
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
263
1
Check if the
distance between
the defects equal
to 80 mm (3.15 in.)
2
Take note of the
distance, and then
contact customer
support at
http://support.le
xmark.com or
your service
representative.