Troubleshooting - 3D Printing Systems UP Plus 3D Manual

suring it's kept clean and smooth on both sides. (no need to remove the plastic inside the suring it's kept clean and smooth on both sides.
holes)
Large parts - For large parts, ensu For large parts, ensure the platform is super toasty.
•
Regularly check your platform height! It can change for a number of reasons, some of
• Regularly check your platform height!
which you may not even be aware of. To check your nozzle height, refer to section 3.3.2 which you may not even be aware of. To check your nozzle height, refer to section 3.3.2 which you may not even be aware of. To check your nozzle height, refer to section 3.3.2

8. Troubleshooting

Troubleshooting
Problem or error message
No power
Extruder or platform fails to Extruder or platform fails to
reach operating temperature reach operating temperature
Material not extruding
Cannot communicate with Cannot communicate with
printer
Nozzle too cool
Platform too cool
Extruder head has a clicking Extruder head has a clicking
sound
Others
If the nozzle is blocked, remove the nozzle If the nozzle is
and clean it. and clean it.
UP Plus 3D Printer User Manual 3D Printer User Manual
(no need to remove the plastic inside the
It can change for a number of reasons, some of
Solution
Verify power cord is securely plugged in.
1. Verify printer has initialised. If not, initialise the printer
2. Heater is damaged, replace the heater
Material is stuck in the extruder. See 3.3.3 Maintain (Extrude)
The gap is too wide between the bearing and wire feed rollers. The gap is too wide between the bearing and wire feed roll
1. Make sure the USB cable is connected to the printer, and to 1. Make sure the USB cable is connected to the
the PC
2. Unplug the USB cable, then plug in again.
3. Reset the printer—power off then power on. power off then power on.
4. Restart the PC
5. Make sure in Device Manager in Windows that the printer 5. Make sure in Device Manager in Windows that the printer
driver is correctly installed.
6. Try with a different USB cable and with a different PC.
7. If using a USB Hub, try without it.
1. Close the vent door on the extruder head Close the vent door on the extruder head
2. Check in maintenance of the extruder temperature Check in maintenance of the extruder temperature and
contact support.
1. Check in maintenance of the platform temperature
contact support.
1. This means that the drive gear is slipping on the fil This means that the drive gear is slipping on the fila-
ment. Check the nozzle and column are clean. ment. Check the nozzle and column are clean.
Contact Technical Support : Support@3DPrintingSystems
v 2013.6.10
4. Troubleshooting Troubleshooting
e the printer
. See 3.3.3 Maintain (Extrude)
e and with a different PC.
temperature and
3DPrintingSystems.com
(only when the nozzle is hot) (only when the nozzle is hot)