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Error code
Possible Causes
4
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5, 6, 7
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8
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9
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10
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11, 12
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Chapter 4 - Define your workflow with the Océ Express WebTools
Check whether the hostname or IP address is correctly typed.
Check that the remote host is up and running and connected to
the network.
Check that SMB or FTP protocol is enabled on the remote host
Check that the customer network security policy (firewall/switch)
does not block FTP ports
For SMB destination:
- check that the security level is set to "Normal"
- check that the remote host supports SMB1 protocol (error code:
7)
For FTP destination: check that the FTP server is using port 21
Check whether the remote username and password are correct.
For SMB destination: Check the remote username syntax:
- For a remote host user: <hostname>\<username>
or <ip_address>\<username>
- For a domain user: <domainname>\<username>
The remote destination server has reached the maximum number
of connections. Check with the System administrator or try again
later.
Check that the remote folder is correctly typed
Check that the remote folder exists on the remote host
For SMB destination: check that the share is correctly typed or
the share exists on the remote host
For FTP destination: check that the remote folder has "list"
permissions for remote user
Check that the remote user has "write" permission on the remote
share (for SMB) and on the remote folder (for SMB and FTP)
Check that the remote folder is not full (error code: 12)
SMB destination: check that the remote username is correctly
typed (may happen if "guest" account is enabled on the remote
host).
Configure a remote scan destination
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