Chapter 5: Troubleshooting - Billion BiPAC 8200N User Manual

Chapter 5: Troubleshooting

If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem
None of the LEDs lit when the router is
turned on
You have forgotten your login username
or password
Problem with LAN interface
Problem
Cannot PING any PC on LAN
Suggested Action
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or Billion for technical support.
Try the default username & password (Please refer
to Chapter 3). If this fails, restore your router to its
default setting by pressing the reset button for more
than 6 seconds.
Suggested Action
Check the Ethernet LEDs on the front panel.
The LED should be on for the port that has a PC
connected. If it does not lit, check to see if the
cable between your router and the PC is properly
connected. Make sure you have first uninstalled
your firewall program before troubleshooting.
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