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myGuard 7500GL 802.11g Security ADSL Router
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting your service provider or Billion support.
Problems starting up the router
Problem
None of the LEDs are
on when you turn on
the router.
You have forgotten
your router login
and/or password.
Problems with the WAN Interface
Problem
Initialization of the
PVC connection
("linesync") failed.
Chapter 5: Troubleshooting
If you are a registered TMSS user, please provide your
Trend Micro User ID and MAC ID to Billion Support
Center when returning your unit. You may also go to
www.trendmicro.com/support/tmss/
updating your account with the new MAC ID.
Corrective Action
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should
contact technical support.
Try the default login and password, refer to Chapter 3. If this fails, you can
restore your router to its factory settings by holding the Reset button on the
back of your router more than 6 seconds.
Corrective Action
Ensure that the telephone cable is connected properly from the ADSL port
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router
GE. If you still have problems, you may need to verify these settings with
your ISP.
to get assistance on
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