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BIPAC-74x Series Router – 741 GE, 741 GE V2.0 and 743 GE
Chapter 4: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting your service provider or Billion support.
Problems starting up the router
Problem
None of the LEDs are
on when you turn on
the router.
You have forgotten
your router login
and/or password.
Problems with the WAN Interface
Problem
Initialization of the PVC
connection
("linesync") failed.
Chapter 4: Troubleshooting
Corrective Action
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should
contact technical support.
Try the default login and password admin/admin. If this fails, you can
restore your router to its factory settings by holding the Reset button on the
back of your router in for 10-12 seconds.
Corrective Action
Ensure that the telephone cable is connected properly from the ADSL port
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router
GE. If you still have problems, you may need to verify these settings with
your ISP.
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