When Calling For Assistance - GarrettCom Magnum ES42 Series Installation And User Manual

ES42 Series Edge Switches
corrected, the Magnum ES42 Series Switch and its associated
cables are functioning properly.
6. If the problem continues after completing Step 5 above, contact your supplier
of the Magnum ES42 Series 10/100 Mb/s Switch unit or if
unknown, contact GarrettCom, Inc by fax, phone or email -
(support@garrettcom.com) for assistance.

5.2 When Calling for Assistance

Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations/Environment when the problem occurs;
c. The components/devices involved in the problem;
d. Any particular application that, when used, appears to create the problem;
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