Resolving Hardware Problems - Xerox Docucolor 12 User Manual

WARNING: When clearing the paper path in the
Fuser area (located in the Paper Path Module),
remember that the surfaces are hot. To avoid
injury, proceed with caution when clearing the
path.
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• Operator cannot reinsert a partially full dry
ink cartridge after it has been removed.
• Operator mistakenly removed the wrong dry
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ink cartridge and wishes to reinsert it.
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PROBLEM SOLVING

Resolving hardware problems

Problem
Dry Ink Cartridge:
Electrical power to the printer appears to be
off even though the Main Power Switch is
on, and the power outlet to the printer is
operational.
Suggested Solution
Reinstall the dry ink cartridge using the fol-
lowing procedure:
NOTE: The following procedure may result
in dry ink spillage on the floor. To protect the
floor, put a disposable covering or drop cloth
beneath and in front of the printer.
• Reinstall the used and partially full dry ink
cartridge by pushing in the cartridge until it is
fully seated against the rear stop. Rotate the
cartridge in the direction indicated on the label
located on the printer. For more information,
refer to the System Administration Guide,
Replacing the Dry Ink (Toner) Cartridge.
• Inform the Xerox service representative at
the next service call about the above action
since he or she may need to clean up the dry
ink on internal printer components.
The printer is equipped with an additional
safety feature to provide protection in the
event of an incorrectly wired electrical supply
to the printer. This device, a Ground Fault
Protector (GFP), cuts off all power to the
printer if an electrical fault is detected. If
there appears to be no power to the printer,
determine if the switch on the GFP has been
tripped. The GFP is located on the lower rear
panel of the printer. If the switch is in the off
position (down), the GFP has been acti-
vated. Flip the switch up and determine if
electrical power has been restored. If power
is restored, continue to operate the printer
normally. If the GFP reactivates, call your
representative. Refer to section 2, "Getting
to know your DocuColor 12 Printer," for addi-
tional Power on/off information.
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