Printing Problems; Problem: The Printer Won't Print At All, Or A File Sent From The Client/Server Won't Print; Problem: A Printed Page Does Not Look Like It Should - Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

Printing problems

Problem: The printer won't print at all, or a file sent from the
client/server won't print
Actions:
Check with your network administrator to see that the printer is powered up,


connected to the network and that the network is operational.
Check the control panel display screen for paper jam, door open, or other messages.


If the port (parallel or network) the printer is connected to is disabled, enable it. Print


the Configuration Sheet (see page 30) and check the port you are using to see if the
menu item in the appropriate interface menu is set to On. If it is set to
Port Enable
Off, set it to and try again.
On
Note
If you enable a port that was disabled, you must reboot the printer.
If the printer has printed recently, try printing a Configuration Sheet; (see page 30).


If it does not print, contact your Customer Support Center.


If the Configuration Sheet prints, check to see that the printer is configured


properly.
If the printer is configured properly, check the Configuration Sheet to confirm


that the correct PDL is enabled for the port or protocol you are using.
If the correct PDL is enabled and the printer continues not to print, contact your


Customer Support Center.

Problem: A printed page does not look like it should

Actions:
Make certain that the software application you are using to create your print job is


configured properly. Refer to your software documentation.
Make sure that you are using the correct print driver.


Send a file containing PCL or PostScript commands to the printer.


If your page prints as it should, your printer and interface are functioning


properly.
If your information prints, but doesn't look right, you may have an error in your


command sequence/operator, a missing downloaded font, or a mismatched
printer option against your host formatting.
You can identify command errors by looking at your input file. You can


determine which fonts are in the system by printing a PCL or PS Font List; (see
page 50). You can verify your data setup by printing a Configuration Sheet and
checking your printer setup. Refer to page 30 for information about printing these
reports.
Advanced Features and Troubleshooting Manual
Troubleshooting
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