Warranty - Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

Warranty

Printer Warranty
Xerox warrants that the Phaser 5400 Laser Printer will be free from defects in materials and workmanship for a
period of one (1) year from the date of shipment. If the product proves defective during the warranty period,
Xerox, at its option, will:
(1) repair the product by means of telephone support or on-site service at no charge for parts or labor,
(2) replace the product with a comparable product, or
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
Under this product warranty, the Customer must notify Xerox or its authorized service representative of the
defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must
first contact Xerox Telephone Support personnel or that of its authorized service representative. Telephone
Support personnel will work to resolve issues professionally and quickly, however the Customer must
reasonably assist Xerox or its authorized representative.
If telephone support is unsuccessful, Xerox or its authorized service representative will provide warranty repair
at Customer's site without charge as provided below.
Service is available within the customary on-site service area in the United States and Canada for products


purchased in the United States and Canada.
Inside the European Economic Area, service is available within the customary on-site service area for


products purchased in the EEA.
Outside the US, Canada, & EEA, service is available within the customary on-site service area in the


country of purchase.
Xerox reserves the right to charge for on-site service in exceptional cases.
A description of the customary on-site service area may be obtained from the local Xerox Customer Support
Center or authorized Xerox distributor. On-site service is at Xerox or its authorized service representative's sole
discretion and is considered an option of last resort.
If the Customer's product contains features that enable Xerox or its authorized service representative to diagnose
and repair problems with the product remotely, Xerox may request that the Customer allow such remote access
to the product.
In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for equal or
improved quality. All defective parts and assemblies become the property of Xerox. Xerox, at its option, may
request the return of these parts.