Troubleshooting 32; Pc-Dvd Drive - Creative PC-DVD 5x Drive Dxr2 Decoder Card User Manual

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P Following hardware installation, the following message appears: "Unable to locate
ROBLEM
DVD-ROM drive assume drive D:. Error1 "
Cause The PC-DVD drive may not have been configured by Windows 95 or may be disconnected.
Solution Check the cable connections.
Run the Windows 95 Add New Hardware wizard and allow Windows 95 to detect and
install the PC-DVD drive.
P The PC-DVD drive is not switched on when the system is restarted.
ROBLEM
Cause The power cable is not connected.
Solution Ensure that the power cable is connected to the drive.
P PC-DVD drive is not detected.
ROBLEM
Cause The IDE data cable is not connected correctly.
Solution Ensure that the IDE data cable is connected properly to the drive and the computer.
P Your computer does not recognize the PC-DVD drive.
ROBLEM
Cause The driver for the PC-DVD drive or the Dxr2 decoder card is not installed properly.
Solution Re-install the drivers using the installation diskette.
P The disc tray cannot be ejected.
ROBLEM
Cause The eject command is not being transmitted to the PC-DVD drive by your computer.
An application that is currently running is preventing the eject command.
The IDE data cable is not connected correctly.
Solution Turn off the computer. If you have a disc in the disc tray, insert a straightened paper clip
into the Eject hole on the drive's front panel to eject the disc tray. Restart your computer.
Close the application that is running and restart your computer.
Check the IDE data cable connect between the PC-DVD drive and the computer.
P When attempting to play a DVD, a message is displayed: "The Interactive DVD
ROBLEM
Browser requires ActiveMovie. ActiveMovie either is not installed or not functional. "
Cause ActiveMovie was either not installed or is being used by another application.
Solution Check the Windows 95 Taskbar to see if a multimedia application may be running.
Install ActiveMovie: Place the PC-DVD Encore installation CD in the PC-DVD drive;
use Windows 95 Explorer to locate the AMOVIE.EXE file in the AMOVIE directory.
Double-click to install the English-language version of ActiveMovie.

Troubleshooting 32