Ricoh Aficio MP 7001 Troubleshooting Manual page 82

4. Troubleshooting When Using the Printer Function
Message
"Collate has been
cancelled."
"Command Error"
4
"Compressed Data Error."
"Data storage error."
"Document Server is not
available to use. Cannot
store."
"Duplex has been cancelled." Duplex printing was
80
Cause
Collate was canceled.
An RPCS command error
occurred.
The printer detected corrupt
compressed data.
You tried to print a Sample
Print, Locked Print, Hold Print,
or Stored Print file, or to store
a file in the document server
when the HDD was
malfunctioning.
You cannot use the document
server function.
canceled.
Solution
Turn the main power switch off and then
back on again. If the message appears
again, contact your sales or service
representative.
Check using the following procedure:
• Check if the communication
between the computer and the
machine is working correctly.
• Check if the correct printer driver is
being used.
• Check if the machine's memory size
is set correctly in the printer driver.
• Check that the printer driver is the
most up-to-date version available.
• Check the connection between the
computer and the printer.
• Check that the program you used
to compress the data is functioning
correctly.
Contact your service representative.
Contact the administrator.
• Select the proper paper size for the
duplex function. See
"Specifications for the Main Unit",
About This Machine
• In [System Settings], under [Tray
Paper Settings] / [Paper Type], set
[Apply Duplex] to [Yes].
.