Table of Contents
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Troubleshooting ....................................................................... 361
Clearing Jams............................................................................................ 362
Avoiding Jams .............................................................................. 363
Identifying the Location of Paper Jams......................................... 364
Clearing Paper Jams From the Front of the Printer...................... 369
Clearing Paper Jams From the Back of the Printer ...................... 370
Clearing Paper Jams From the Center Output Tray ..................... 372
Jam Problems............................................................................... 375
Basic Printer Problems .............................................................................. 376
Display Problems....................................................................................... 377
Printing Problems ...................................................................................... 378
Print Quality Problems............................................................................... 380
The Output Is Too Light ................................................................ 381
Toner Smears or Print Comes Off/Stain on Back Side................. 382
Random Spots/Blurred Images..................................................... 383
The Entire Output Is Blank............................................................ 384
Streaks Appear on the Output ...................................................... 385
Mottle ............................................................................................ 386
Ghosting ....................................................................................... 387
Fog................................................................................................ 388
Bead-Carry-Out (BCO) ................................................................. 389
Auger Mark ................................................................................... 390
Wrinkled/Stained Paper ................................................................ 391
The Top Margin Is Incorrect.......................................................... 392
Protrudent/Bumpy Paper .............................................................. 393
Copy Problem............................................................................................ 394
Copy Quality Problems.............................................................................. 395
Fax Problems (DocuPrint M205 f/M205 fw Only) ...................................... 396
Scanning Problems ................................................................................... 398
Scan Driver/Printer Utility Problems .......................................................... 400
Other Problems ......................................................................................... 401
Understanding Printer Messages .............................................................. 402
Contacting Service .................................................................................... 410
Getting Help............................................................................................... 411
LCD Panel Messages ................................................................... 412
SimpleMonitor Alerts..................................................................... 413
Obtaining the Product Information ................................................ 414
Non-Genuine Mode ................................................................................... 415
The Operator Panel ...................................................................... 416
The Printer Setting Utility .............................................................. 417
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Maintenance ............................................................................ 419
Cleaning the Printer................................................................................... 420
Cleaning the Scanner ................................................................... 421
365
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