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Problem
(DocuPrint M205 f/M205 fw only)
The printer does not properly
transfer scan data to a specified
destination via the Scan to E-Mail
or Scan to Network feature.
Cannot scan using WIA on a
®
Windows Server
computer.
Cannot scan using TWAIN or
WIA on a Windows Server 2008
or Windows Server 2008 R2
computer.
399
Troubleshooting
Action
Check if the following settings have been set correctly on the
CentreWare Internet Services.
Scan to E-Mail
Check the following setting under Address Book → Personal
Address:
•
Address
Scan to Network
Check the following settings under Address Book →
Computer/Server Address Book:
•
Name (Displayed on Printer)
•
Network Type
•
Host Address (IP Address or DNS Name)
•
Port Number
•
Login Name (if required by host)
•
Login Password
•
Name of Shared Directory
•
Subdirectory Path (optional)
Enable WIA on the computer.
2003
To enable WIA:
1
Click Start, point to Administrative Tools, and then click
Services.
2
Right-click Windows Image Acquisition (WIA), and then click
Properties to ensure that Startup type is set to Manual or
Automatic.
3
Click OK.
4
Right-click Windows Image Acquisition (WIA), and then click
Start.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1
Click Start, point to Administrative Tools, and then click Server
Manager.
2
Under Features Summary, click Add Features.
3
Select the Desktop Experience check box.
4
If a window appears, follow the on-screen instructions.
5
Click Next, and then click Install.
6
Restart the computer.
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