Error Information - Avaya 3641 Installation, Configuration And Administration

Using the Handset Administration Tool
2.3

Error Information

The Error info tab provides a utility to assist the Avaya customer service team to
troubleshoot handset errors. When directed by customer service, this utility enables you to
save any errors as a file which can then be sent to Avaya for handling.
Use the Browse button to establish the path and then enter the filename. Future saves will
point to this same location as the default so that the same file may be overwritten if
desired. A dropdown list box displays the most recently used filenames. The File time
window displays the modification timestamp of the file in the Save...as window.
Save the file by clicking the Get file button. The file will be copied from the handset to the
location. The Read/Write indicators will reflect the action as it occurs. File transfer
progress is shown by a progress indicator above the prompt line.
This sample screen shows a new file being created in an existing folder.
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