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Avaya 3616 Installation Manual

Ip office 4.0 3600 series
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Download this manual See also: User Manual, Quick Reference Manual
IP Office 4.0
3600 Series IP Phone Installation
nd
15-601082 Issue 05a (22
May 2007)

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Summary of Contents for Avaya 3616

  • Page 1 IP Office 4.0 3600 Series IP Phone Installation 15-601082 Issue 05a (22 May 2007)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    3.3 Phone Software..........39 Phones ...............10 3.4 Phone Registration........40 3616 Wireless Telephone ......10 3.4a 3616, 3620 and 3626 Phones....40 3620 Healthcare Wireless Telephone....11 3.4b 3641 and 3645 Phones......41 3626 Ruggedized Wireless Telephone ..12 Phone Registration Messages....... 42 3641 ...............13...

  • Page 4: Overview

    This document contains information on the installation and configuration of the Avaya 3600 Series wireless phones with an IP Office system. Information is routed from these phones to IP Office via an Avaya Voice Priority Processor (AVPP). The AVPP uses Spectralink Voice Priority (SVP) as the Quality of Service (QoS) mechanism. SVP gives preference to voice packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently.
  • Page 5 TFTP Server A TFTP server is required in the system to distribute software to the wireless phones and the AVPP. The AVPP units do not support the IP Office internal TFTP server. To download Avaya's free TFTP server, go to www.avaya.com/support.

  • Page 6: Overview Of The Avpp

    3600 Series Wireless IP Phone Installation Overview of the AVPP The AVPP is connected to the same LAN sub-net as the wireless access points being used for wireless phone operation. The AVPP requires a Cat. 5 cable connection between its network port and the Ethernet switch.
  • Page 7 • 3, 4, 5 – currently unused. • Power jack for connection to the AC adapter supplying power to the system. Only use the Avaya- provided Class II AC Adapter with output 24VDC, 1A. Multiple AVPP100 Capacity The following table shows the capacity of the AVPP100. Note that these are the limitations are for AVPP100's only.

  • Page 8: Wireless Access Points

    3600 Series Wireless IP Phone Installation Wireless Access Points Details of those access points that have been used with the AVPP and 3600 Series phones can be obtained from the Spectralink web site. 1. Using a web browser, browse to http://www.spectralink.com. 2.
  • Page 9 There may be limitations to their operation and there may be charges for support calls regarding uncertified access points. Field Verified Wireless Access Points AVAYA Wireless Access Point AP-3, AP-4 Wireless AP-6, AP-7, AP-8...

  • Page 10: Phones

    3600 Series Wireless IP Phone Installation Phones 3616 Wireless Telephone The Avaya 3616 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. The 3616 supports the following features: • Lightweight innovative design . • Simple to use.

  • Page 11: 3620 Healthcare Wireless Telephone

    Overview 3620 Healthcare Wireless Telephone The Avaya 3620 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323. The 3620 supports all of the features of 3616 with the following differences: • Designed for health care environments •...

  • Page 12: 3626 Ruggedized Wireless Telephone

    3600 Series Wireless IP Phone Installation 3626 Ruggedized Wireless Telephone The Avaya 3626 Wireless Telephone is a WiFi standard (802.11b) telephone that runs using H.323. The 3626 supports all of the features of 3616 with the following differences: • Designed for industrial environments.
  • Page 13 Overview 3641 The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H.323. The 3641 supports the following features: • Lightweight innovative design . • Simple to use. • 802.11a, 802.11b and 802.11g standard-compatible. • Transmission type Direct Sequence Spread Spectrum (DSSS).
  • Page 14 3600 Series Wireless IP Phone Installation 3645 The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H.323. The 3645 supports the following features: • Lightweight innovative design . • Simple to use. • 802.11a, 802.11b and 802.11g standard-compatible.

  • Page 15: Phone Specifications

    Overview Phone Specifications The following table summarizes the supported phones. Feature 3616 3620 3626 3641 3645 Radio Mode/ 801.11.b (2.4-2.4835GHz) 802.11a (5.15-5.825GHz) Frequency 802.11b (2.4-2.4835GHz) 802.11g Transmission Type Direct Sequence Spread Spectrum (DSSS) Transmission Data Rate Up to 11Mbps Up to 54Mbps...

  • Page 16: Installation

    2. Select SOFTWARE UPDATES. 3. Select Handsets. 4. For 3616, 3620 and 3626 phone software select Netlink - e340/h340/i340 - Avaya. 5. 3641 and 3645 phone software select Netlink Wireless Telephone - Avaya and then select the version for the 3641/3645.

  • Page 17: Tftp Server Installation

    AVPP units and 3600 Series phones. Any third-party TFTP application can be used to provide TFTP support. Such an application is available from Avaya. Perform a search for TFTP on the http://support.avaya.com web site to download this application and full instructions for its usage.

  • Page 18: Access Point Installation

    3600 Series Wireless IP Phone Installation 1.3 Access Point Installation Installation of the wireless network access points will be largely dependant on the manufacturers instructions. That will include instructions on the location of access points in order to ensure sufficient wireless coverage in the required areas of usage.

  • Page 19: Dhcp Server

    DHCP option 151, then a DNS lookup of “SLNKSVP2” if the DHCP options 6 (DNS Server) and 15 (Domain Name) are configured. OAI Gateway The IP address of the OAI Gateway is one is installed. Avaya Specific Options Sets the IP address of the H323 Gatekeeper. MCIPADD=xxx.xxx.xxx.xxx,MCPORT=1719 where: •...

  • Page 20: Avpp Installation And Configuration

    Materials Required The following equipment must be provided by the customer: Power Outlet Must accept the Avaya provided AC adapter. Backboard space The AVPP is designed to be wall mounted to ¾” plywood securely screwed to the wall. The AVPP measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall mounted, vertically or horizontally, over ¾”...

  • Page 21: Connecting To The Avpp

    2. AVPP Installation and Configuration 2.2 Connecting to the AVPP The initial connection to the AVPP must be made via a serial connection to establish the AVPP’s IP address. After the IP address is established, connection to the AVPP can be done via the network using Telnet.

  • Page 22: Initial Configuration

    3600 Series Wireless IP Phone Installation 2.3 Initial Configuration This process covers the basic initial configuration of the AVPP. However it is recommended that as much of the AVPP configuration as possible is done at that stage. 1. Using a DB-9 female, null-modem cable, connect the AVPP to the serial port of a terminal or PC. 2.

  • Page 23: Ip Office Avpp Setup

    2. AVPP Installation and Configuration 2.4 IP Office AVPP Setup This process is used to add the network location of the AVPP unit to the IP Office configuration. 1. Start IP Office Manager and receive the configuration from the IP Office control unit. 2.

  • Page 24: Avpp Maintenance

    3600 Series Wireless IP Phone Installation AVPP Maintenance Using SendAll In an IP system with multiple AVPP's, the SendAll option is provided to speed configuration and ensure identical settings. The S=SendAll option allows you to send that configuration parameter to every AVPP on the LAN.

  • Page 25: Avpp Configuration Menu

    2. AVPP Installation and Configuration AVPP Configuration Menu NetLink SVP-II System When you connect via the serial port for the first time the following main menu is displayed. Once a name for the AVPP has been entered, on subsequent accesses a screen confirming the name and IP address of the unit is displayed until Enter is pressed.

  • Page 26: Svp-Ii Configuration

    3600 Series Wireless IP Phone Installation SVP-II Configuration The SVP-II Configuration screen allows you to set the mode of the AVPP for an IP environment. It is also where you can lock the AVPP for maintenance and reset the AVPP after maintenance. If the IP address is changed, the AVPP will automatically lock for maintenance and the AVPP must be reset upon exit.
  • Page 27 • First Alias IP Address/Last Alias IP Address Enter the range of IP addresses this AVPP may use when acting as a proxy for the wireless phones. Alias IP addresses are not necessary in Avaya systems. • Note All alias addresses must be on the same subnet as the AVPP server and cannot be duplicated on other subnets or AVPP's.

  • Page 28: Qos Configuration

    3600 Series Wireless IP Phone Installation QoS Configuration If QoS Configuration is selected from the SVP-II Configuration screen. 1. From the main menu, scroll to SVP-II Configuration and press Enter. 2. Select QoS Configuration. Tags set packet priorities for QoS. Either DSCP or 802.1p tags may be used. •...

  • Page 29: Network Configuration

    2. AVPP Installation and Configuration Network Configuration The IP address and other network settings are established via the Network Configuration screen. This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates.

  • Page 30: Change Password

    3600 Series Wireless IP Phone Installation Change Password The password to access the AVPP may be changed, if desired. From the Main Menu, select Change Password. A screen similar to the following is displayed: • Caution Remember to keep the password safe as it cannot be reset remotely. 1.

  • Page 31: System Status Menu

    Network Status Displays information about the Ethernet network to which the AVPP is connected. • Software Versions Lists the software version for the Avaya component. • Gatekeeper Database Not used. 3. Options on the System Status menu provide a window into the real time operation of the components of the system.

  • Page 32: Error Status

    Error Status The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Avaya's Customer Support. 1. From the AVPP main menu select System Status. 2. Select Error Status.

  • Page 33: Network Status

    • Data is transmitted over Avaya components by proprietary technology developed by Avaya. The Avaya Radio Protocol (ARP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel.
  • Page 34 3600 Series Wireless IP Phone Installation • Ethernet statistics concerning the transmitted packets during System Uptime. • bytes - bytes transmitted. • packets - packets transmitted. • errors - sum of all transmit errors (heartbeat, late collision, repeated collision, underrun, carrier).

  • Page 35: Software Versions

    2. AVPP Installation and Configuration Software Versions The AVPP and wireless phones, utilize Avaya's proprietary software that is controlled and maintained through software versions. The Software Version screen provides information about the version currently running on the AVPP. This information will help you determine if you are running the most recent version and will assist Avaya engineering and/or customer support in troubleshooting software problems.

  • Page 36: 3600 Series Ip Phone Installation

    3600 Series Wireless IP Phone Installation 3600 Series IP Phone Installation Page 36 IP Office 4.0 15-601082 Issue 05a (22nd May 2007)

  • Page 37: Phone Configuration

    3. Phone Configuration 3.1 Installation Requirements This section covers registration of the 3600 Series phones following setup and configuration of the wireless network, AVPP, TFTP server and if necessary DHCP server. Pre-Installation Requirements Battery Charge Ensure that the battery pack on the wireless phone is fully charged. TFTP Server The TFTP server has been setup and tested.

  • Page 38: Ip Office Auto Registration

    3600 Series Wireless IP Phone Installation 3.2 IP Office Auto Registration The IP Office can allow IP phones including 3600 Series phones to automatically register. During that registration the IP Office will request the extension number required by the phone and password. Those details are used to auto-create a new user and extension within the IP Office configuration.

  • Page 39: Phone Software

    2. Select SOFTWARE UPDATES. 3. Select Handsets. 4. For 3616, 3620 and 3626 phone software select Netlink - e340/h340/i340 - Avaya. 5. 3641 and 3645 phone software select Netlink Wireless Telephone - Avaya and then select the version for the 3641/3645.

  • Page 40: Phone Registration

    3600 Series Wireless IP Phone Installation 3.4 Phone Registration 3.4a 3616, 3620 and 3626 Phones 1. Do not perform this process until the preceding checks have been completed: 2. Set the phone into administration mode: 1. With the phone powered off, simultaneously press and hold the Start Call and End Call buttons.

  • Page 41: B 3641 And 3645 Phones

    3. Phone Configuration 3.4b 3641 and 3645 Phones 1. Do not perform this process until the preceding checks have been completed: 2. Set the phone into administration mode: 1. With the phone powered off, while pressing the START key press and release the END key.

  • Page 42: Phone Registration Messages

    3600 Series Wireless IP Phone Installation Phone Registration Messages As part of phone registration, the phone will be requested by the IP Office to enter a extension number and password. The following messages may be displayed as part of that process. •...

  • Page 43: Testing A Wireless Phone

    3. Phone Configuration 3.5 Testing a Wireless Phone Verify proper registration and operation of each wireless phone by performing the following tests on each wireless phone in an active wireless area. 1. To power on the wireless phone, press Power On/Start Call. A series of messages are displayed as the wireless phone acquires the system.

  • Page 44: Ip Office Button Programming

    3600 Series Wireless IP Phone Installation 3.6 IP Office Button Programming Most Avaya phones, including 3600 Series phones, support a number of programmable buttons. These can be used for a range of IP Office functions, detailed in the IP Office Button Programming manual (15- 601012).

  • Page 45: Admin Options

    • Note that the options available vary according to the particular model of phone. 3616, 3620 and 3626 Phones 1. With the phone powered off, simultaneously press and hold the Start Call and End Call buttons. 2. After hearing two beeps, release the Start Call button, then release the End Call button.

  • Page 46: 3616, 3620, 3626 Admin Menu

    3600 Series Wireless IP Phone Installation 3616, 3620, 3626 Admin Menu The following table lists the Admin menu items. The default settings are shown with an *. Admin Admin Menu Level Level Level Menu Level Level Level Level Level Phone...

  • Page 47: 3641 And 3645 Admin Menu

    3. Phone Configuration 3641 and 3645 Admin Menu The following table lists the Admin menu items. The default settings are shown with an *. Admin Admin Menu Level Level Level Menu Level Level Level Level Phone Telephone Type 030* Network SSID [enter] Config...

  • Page 48: Ip Address

    3600 Series Wireless IP Phone Installation IP Address There are two modes in which the wireless phone can operate: DHCP enabled or static IP. • Use DHCP *Default. Will use Dynamic Host Configuration Protocol (DHCP) to assign an IP address each time the wireless phone is turned on.
  • Page 49 3. Phone Configuration • Syslog Server IP The IP address of the Syslog server. Use of Syslog itself is controlled through the Diagnostics | Syslog section of the phone administration menu. • Time Server IP The address of the time server from which the phone should obtain the time that it displays when in standby mode.

  • Page 50: Essid

    3600 Series Wireless IP Phone Installation ESSID ESSID (Extended Service Set ID) is an option used by 3616, 3620 and 3626 phones to establish the SSID of the wireless network. Broadcast ESSID must be enabled in the access points for ESSID learning to function.

  • Page 51: Security

    3. Phone Configuration Security Note that while the phone displays keys and passwords as they are entered, they are not displayed after the administration menu is exited and then returned to. If wireless security is in use at a site, you must configure each wireless phone with security settings that match that being used by the wireless access points.
  • Page 52 3600 Series Wireless IP Phone Installation 3600 Series IP Phone Installation Page 52 IP Office 4.0 15-601082 Issue 05a (22nd May 2007)

  • Page 53: Certifying The Installation

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to an Avaya engineer.

  • Page 54: Doing A Site Survey Using A 3616/3620/3626 Phone

    3600 Series Wireless IP Phone Installation 4.2.1 Doing a Site Survey Using a 3616/3620/3626 Phone 1. With the wireless phone powered off, simultaneously press and hold Power On/Start Call and Power Off/End Call. 2. After hearing two beeps, release Power On/Start Call, then release Power Off/End Call.
  • Page 55 4. Certifying the Installation • Confirm Supported Data Rates Press FCN to display Det1 on the base of the display. The phone is now showing full details for an individual access point. Use this to confirm signal strength and supported data rates.

  • Page 56: Doing A Site Survey Using A 3641 Or 3645 Phone

    3600 Series Wireless IP Phone Installation 4.2.2 Doing a Site Survey Using a 3641 or 3645 Phone 1. With the wireless phone powered off, simultaneously press and hold Power On/Start Call and Power Off/End Call. 2. After hearing two beeps, release Power On/Start Call, then release Power Off/End Call. 3.
  • Page 57 4. Certifying the Installation In the Detl (detail) mode the display would appear as follows. The Left/Right arrow keys will move between access points. i : b b b b b b b c n e e e e e e e e e e e D G H I r r r r r r r r r r r r r + x x x x m m m...

  • Page 58: Software Maintenance

    Both types of device check their current software against that available whenever they are restarted. When necessary Avaya, or it authorized distributors will provide information about software updates and how to obtain that software. That software should be unpacked to the appropriate TFTP server and the devices restarted.

  • Page 59: Upgrading Wireless Phones

    Software Maintenance Upgrading Wireless Phones After software updates are obtained, they must be transferred to the appropriate location in the LAN to update the code used by the wireless phones. The wireless phones allow over-the-air transfer of software updates from the designated TFTP server to the wireless phones.

  • Page 60: Miscellaneous

    Miscellaneous Wireless Phone Status Messages Wireless phone status messages provide information about the wireless phone's communication with the access point and host phone system. The following table summarizes the status messages, in alphabetical order. • 3 chirps The wireless phone is not able to communicate with the best access point, probably because that access point has no bandwidth available.
  • Page 61 Miscellaneous • Can't Renew DHCP The DHCP server is not responding to the initial renewal attempt. Action: Check the IP address configuration in the DHCP server. • Charging... The wireless phone is charging in the desktop charger. Action: No action needed. •...
  • Page 62 The wireless phone is in a critical section of the software update. Action: None. Do not remove the battery or attempt to power off the phone while this is displayed. Doing so may require the phone to be returned to Avaya to be recovered. •...
  • Page 63 Miscellaneous • Multiple GW Res More than one SVP server has responded. Action: Caused by two or more wireless phones sharing the same IP address. Assign unique IP addresses to each wireless phone. • Multiple SVP Reg The phone has received responses from multiple AVPP's. Action: This can happen if the phone has been configured to use a different AVPP and then powered up before the previous server has had time to determine that the phone is no longer connected to it.
  • Page 64 3600 Series Wireless IP Phone Installation address (the wireless phone’s IP address) has been entered. Action: Enter a valid IP address in the configuration settings or change to “use DHCP”. • No IP Address Invalid IP. Action: Check the IP address in the configuration settings or change to "use DHCP". •...
  • Page 65 TFTP server. • Not Installed! A required software component is missing. Action: Check that all required software files are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Avaya Technical Support. • Password Error The phone is not encrypting the challenge string correctly.
  • Page 66 • Wrong Code Type Internal consistency check failure. Action: Check that the license type is set to 09 (3616, 3620 and 3626 phones) or 33 (3641 and 3645 phones). 3600 Series IP Phone Installation Page 66 IP Office 4.0...
  • Page 67 Miscellaneous • Wrong Set Type The set type administered on IP Office disagrees with the set type for the wireless phone. • (No message shown) There is no voice path. Action: Verify that the audio codec is set correctly (either G.729a or G.711).

  • Page 68: Important Information

    • Use caution when installing or modifying phone lines. Shielded Cables Avaya recommends the use of shielded cables for all external signal connections, in order to maintain FCC Part 15 emissions requirements. Avaya Voice Priority Processor (AVPP) The AVPP 10, 20 and 100 have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 69: Index

    45 Wireless IP Phones, 14x5.6x2.5cm, 15 5.4, 15 returns, 51 15dB, 47 5.5, 15 Using, 45 Avaya 3616, 4, 10 15mW, 45, 46 5.7, 15 Admin Password, 40, Avaya 3616 IP 16, 4, 6, 15 50, 54 45, 46, 54...
  • Page 70 3600 Series Wireless IP Phone Installation Avaya's Customer AVPP20, 6 Certifying, 18 TFTP Server, 60 Support, 32, 33 b, 54 Installation, 18 Contents, 35 AVPP, 4, 6, 8, 16, b’, 54 Ch, 54 Table, 35 17, 18, 19, 20, 21, b’...
  • Page 71 Index Differentiated Either DSCP, 28 Extension, 4, 6, 19, Hold, 40, 45, 48, 54, Services Code Point, Enable, 4, 14, 15, 37, 38, 40, 43, 47, 26, 38, 46, 47, 48, 59, 60 Host IP, 60 digit/letter, 50 50, 51 Extension Error, 40, hostname, 25, 29 ESSID, 50...
  • Page 72 4 Admin menu, 45 model, 6, 60 NOT, 33, 53 Verify, 60 LNKOK, 6 Most Avaya, 44 number, 4, 6, 26, 30, IP Office 412, 6 Locate, 6, 22, 60 MOTOROLA, 8 33, 35, 40, 44, 47, IP Office Auto...
  • Page 73 21, 22 Call, 43, 54, 60 Release Power See Admin Menu, 15 PC running, 17, 19 Press Power On/Start Call, 54 See Avaya IP Office TFTP, 17 On/Start Call, 43 remaining, 6 Integration Factors, PD, 4 pressing, 44, 54 AVPPs, 6...
  • Page 74 Timeout, 59, 60 Site Survey Using, SVP, 4 System Overview, 4 Tones, 43 SVP QoS, 4 System Speeddial, Tools Required, 17, 3616/3620/3626 support.avaya.com, 20, 37 Phone, 54 System Status, 31, traffic, 4, 28 3641, 54 Supported Data 32, 33, 35 IP PBX, 28 slnk_cfg.cfg file, 60...
  • Page 75 Index Transfer, 16, 29, 58, 3600 Series, 4 VT-100, 21, 22 wireless phone Avaya use, 21, 22 acquires, 43 Transmission Data recommends, 68 WA21, 8 system, 43 Rate, 15 DHCP, 4, 19 WA22, 8 wireless phone Transmission SVP, 4 Waiting, 54...
  • Page 76 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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