Pick Up Calls From Queue; Viewing The Speed Dial List; Using Activex Control With Third Party Applications - Altigen AltiAgent Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0

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Pick Up Calls from Queue

To pick up a call from a workgroup queue, click on the queued call and

click the Pickup button. If the agent is connected to a caller, the current call

will be put on hold and the queued call is connected.

Note: This feature must first be enabled by the system administrator.

To dial System or Station speed dial entries, click on the speed dial entry

and click the DIAL button.

Figure 28. Speed Dial list window

Using ActiveX Control with Third Party

Applications

The AltiAgent ActiveX Control Object is an ActiveX Object. It works with

AltiAgent by getting call-related information from AltiAgent, which acts as

a server. Based on the call information, AltiAgent will implement

corresponding actions, such as popping up corresponding customer

information and logging Caller ID into a database. For more information on

using ActiveX with AltiAgent, refer to the "AltiClient ActiveX

Programmer's Guide" document available from AltiGen's web site.

AltiAgent Manual

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Altiagent 5.0