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Ringback to a busy extension
Ringback to a busy
extension does not seem
to work.
Group Divert
Calls to a group are not
diverting.
Modems
Calls to the switch are
answered with modem
tones.
System Time
Why is the time on the
system incorrect?
Answering machine
How do I remotely retrieve
messages left in the
answering machine?
Mitel 3000 Australia Installation and Maintenance Manual
When ringback is set to a busy extension, it operates immediately the
called extension becomes free as long as the extension that set up the
ringback is also free.
If the extension that set up the ringback is busy, when the other
extension becomes free, the operation is different. In this case, the
ringback is activated when the extension that has the ringback set to it
becomes free and then goes off hook and on hook again. This is the
same operation when a ringback is set to an extension when it is
ringing.
Calls to groups are diverted only if the Group Divert facility is
programmed. If group calls are to be forwarded to a mailbox, they can
only be diverted to the Group Mailbox.
Individual extensions can forward their phone to their own voice box.
However only calls for the extension (not calls to the group that may be
ringing the phone) will be forwarded to the extension's voice box. These
calls are internal calls to the extension, dialed using the extension
number (not the group number), incoming calls to the extension routed
using Caller ID, or lines programmed to ring the extension only.
During the Beta trial of Mitel 3000, it was found that a number of sites
had modems connected to the lines and they were answering calls
before the calls were answered by the system. It is important to check,
particularly on small office or domestic sites that did not have a system
installed, that all Fax machines, modems, etc. are connected to
extension ports in Mitel 3000.
The time on the Mitel 3000 must be corrected after a reset or software
upgrade. The time is reset to a default setting if the switch is reset to
default.
The clock also loses some time during a power/switch reset.
If there is Caller ID on the lines the time is corrected on the first
incoming call after a reset so in this case the time is corrected
automatically.
However if there is no Caller ID on the CO lines the time must be reset
from the programming phone or the Management and Programming
application, MPS.
It should be noted that the time is updated immediately if there is no
outgoing PSTN Line call in progress. However, in order to ensure the
duration of any originating calls in progress is correctly logged in the
SMDR the update of the time is held off until there is no originating call
in progress.
Call into the system and when the answering machine answers, dial "*".
When it asks for an extension, dial 9 for the answering machine, not 20.
Dialing 20 accesses the voice mail for extension 20 and not the
answering machine.
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