Recommendations For Customer Training - Mitel 300 Installation And Maintenance Manual

Recommendations for customer training

As part of the installation, the customer is entitled to a 30 minute, system familiarisation
tutorial. This should cover the following:
 Use of the Feature phone menus and associated keys
 Taking, making and transferring calls on Feature phones and two-wire phones
 Accessing system programming
The customer may wish to use the 30 minutes to explain a selection of other features, such
as:

Call transferring capabilities

Programming Feature phone keys

Time and date programming

System and /or personal speed dial programming

Incoming call handling

Call barring, class of service parameters

Extension reset facilities

Connecting modems, fax machines, EPOS machines, etc.

Use of Voice module features.
The features should be explained by using the:

Mitel 3000 Phone Quick Reference Guide

Getting Started Guide.
Ensure the customer has:

Phone Quick Reference Guide for each Extension

One copy of the Getting Started Guide

Mitel 3000 CD-ROM.
Mitel 3000 Australia Installation and Maintenance Manual
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