SATO /s8408 Operator's Manual
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SATO /s8408 Operator's Manual

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  • Page 2 SATO Corporation reserves the right to change or improve this product and document without notice. Trademarks SATO is a registered trademark of SATO Corporation and/or its subsidiaries in Japan, the United States, and other countries. SATO America, Inc. 10350 Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650...

  • Page 3: Table Of Contents

    Table of Contents Table of Contents INTRODUCTION ......................1-2 About this Manual ........................1-2 General Description........................1-3 Control Features........................1-4 TECHNICAL DATA ......................2-2 Physical Characteristics ......................2-2 Power ............................2-2 Environmental .......................... 2-2 Processing ..........................2-2 Command..........................2-2 Interface Modules........................2-3 Regulatory Approvals .......................
  • Page 4 Test Print Mode ........................4-21 Hex Dump Mode ........................4-22 CF (Compact Flash) Card Mode .................... 4-23 Stand Alone Mode........................4-24 SATO + SZPL Emulation Mode ..................... 4-25 Menu Definition Tables......................4-26 TROUBLESHOOTING ....................5-2 Error Signal Troubleshooting....................5-2 Warning Signal Troubleshooting ....................5-6 Troubleshooting Table......................
  • Page 5 Table of Contents APPENDIX........................7-2 Ready/Busy Timing Charts....................... 7-2 X-On/X-Off Timing Charts ......................7-3 Session Connect/Disconnect Diagram..................7-4 Printer Dimensions (Standard Direct Load)................7-5 Printer Dimensions (Opposite Direct Load)................7-8 Page 3 S8400 Series Operator Manual...
  • Page 6 Table of Contents This page is intentionally left blank. Page 4 S8400 Series Operator Manual...

  • Page 7: Introduction

    Unit 1: Introduction INTRODUCTION • About This Manual • General Description • Control Features S8400 Series Operator Manual PN: 9001160 (C)
  • Page 8 Unit 1: Introduction INTRODUCTION ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, operation, troubleshooting, and maintenance. For specialized programming, refer to the Programming Reference document. Step-by step maintenance instructions are provided with typical problems and solutions.

  • Page 9: General Description

    203, 305, and 609 dpi print resolution. However, more compelling is their user-friendly design and application flexibility. These OEM print engines follow the design concepts and principles of SATO’s previous, market leading, industrial print engines. The S8400 series can physically and electronically replace any of SATO’s previous S-type OEM print engines.

  • Page 10: Control Features

    Unit 1: Introduction CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here. More specific explanations will be found throughout this manual on how to use them. OPERATOR PANEL FEATURES DEFINITION POWER Illuminates green when the printer is powered on.

  • Page 11: Technical Data

    Unit 2: Technical Data TECHNICAL DATA • Physical Characteristics • Power • Environmental • Processing • Command • Interface Modules • Regulatory Approvals • Print • Media • Ribbon • Sensing • Character Font Capabilities • Barcode Capabilities S8400 Series Operator Manual PN: 9001160 (C)
  • Page 12 32 Bit RISC FLash ROM 4 Megabytes SDRAM 16 Megabytes FRAM 32 Kilobytes Receive Buffer Maximum 2.95 Megabytes SRAM (integrated calendar) 8 Kilobytes COMMAND COMMAND Standard SATO Barcode Printer Language (SBPL) Option SZPL S8400 Series Operator Manual PN: 9001160 (C)

  • Page 13: Interface Modules

    Unit 2: Technical Data INTERFACE MODULES INTERFACE MODULES Enhanced Parallel Port IEEE1284 (ECP Compatible) RS232C (9600 to 57,600 bps) - 25 Pin Serial Port RS422/485 (9600 to 57600 bps) Universal Serial Bus (USB) USB Version 1.1 Local Area Network (LAN) 10BASE-T/100BASE-TX Automatic Switching Wireless LAN IEEE802.11b/g Wireless...

  • Page 14: Ribbon

    Unit 2: Technical Data MEDIA Media Width (mm) Label Supply Load (grams) Liner Rewind Load (grams) 13 to 18 < 250 < 150 18 to 28 < 400 < 300 Media Handling 28 to 48 < 900 < 300 48 to 63 <...

  • Page 15: Bar Code Capabilities

    Unit 2: Technical Data CHARACTER FONT CAPABILITIES MATRIX FONTS 203dpi (8dots/mm): 20 dots W x 24 dots H OB Font (OCR-B) 305dpi (12dots/mm): 30 dots W x 36 dots H 609dpi (24dots/mm): 60 dots W x 72 dots H AUTO SMOOTHING FONTS 48 dots W x 48 dots H (Univers Condensed Bold) 48 dots W x 48 dots H (Sans Serif) VECTOR FONT...
  • Page 16 0, 90, 180, and 270 Degrees Sequential Numbering Sequential numbering of both numerics and bar codes Graphics Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats Form Overlay Form overlay for high-speed editing of complex formats S8400 Series Operator Manual...

  • Page 17: Installation

    Unit 3: Installation INSTALLATION • Unpacking • Printer Installation • Printer Loading • Operational Mode Selection • Interface Selection • Accessories Installation S8400 Series Operator Manual PN: 9001160 (C)
  • Page 18 Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping. Please note that SATO shall hold no liability for any damage of any kind sustained during shipping of the product.

  • Page 19: Site Location

    Unit 3: Installation PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, proceed to the next chapter for information on interface selection. SITE LOCATION • Stationed away from hazardous materials. •...

  • Page 20: Installation Requirements

    Unit 3: Installation INSTALLATION REQUIREMENTS The printer has five bores in its center frame for the purpose of mounting to a support structure. Refer to the following list of mounting requirements. • The support structure must be firmly secured to the floor or production machinery. •...
  • Page 21 Unit 3: Installation Figure 3-3, Printer Mounting Figure 3-4, Printer Connection S8400 Series Operator Manual PN: 9001160 (C)

  • Page 22: Printer Loading

    Unit 3: Installation ATTENTION: Figure 3-4 displays the printer interfaced with a host computer. However, the printer may also be interfaced with a PLC, keyboard, scanner, etc. PRINTER LOADING WARNING: AVOID PHYSICAL CONTACT WITH THE PRINT HEAD TO PREVENT BURNED FINGERS/HANDS AND COMPONENT DAMAGE.

  • Page 23: Ribbon Loading

    Unit 3: Installation RIBBON LOADING To load ribbon stock, unlatch the print head and remove exhausted ribbon stock if applicable. Insert an unused ribbon roll, with ribbon core, fully onto the ribbon supply boss (left) and an empty core onto the ribbon rewind boss (right).

  • Page 24: Operational Mode Selection

    Unit 3: Installation OPERATIONAL MODE SELECTION There are two modes of printer operation: Dispense or Continuous. The difference between the two is the way that the label and paper backing is ejected. Before printer configuration, one must determine which mode will be used. This chapter identifies and defines the functional differences between the two.

  • Page 25: Interface Selection

    Unit 3: Installation INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The five acceptable interface methods are: •RS232C High-Speed Serial •IEEE1284 Parallel •Universal Serial Bus (USB)

  • Page 26: Rs232C High-Speed Serial Interface

    Unit 3: Installation RS232C HIGH-SPEED SERIAL INTERFACE This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. INTERFACE SPECIFICATIONS Half-duplex communication Asynchronous ASCII Bi-Directional Communication Data Transmission Rate 2400 *, 4800 *, 9600, 19200, 38400, 57600 bps Transmission Form Start, b1, b2, b3, b4, b5, b6, b7, b8, Stop (b8 will be omitted if using 7 bit oriented) Data Length...
  • Page 27 Unit 3: Installation READY/BUSY INTERFACE SIGNALS DIRECTION SIGNAL DEFINITION Reference FG (Frame Ground) TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off To Host characters or status data (bi-directional protocols). To Printer RD (Receive Data) - Data to the printer from the host computer. RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condi- tion.

  • Page 28: Ieee1284 Parallel Interface

    Unit 3: Installation X-ON/X-OFF CABLE REQUIREMENTS Communicates with the host to determine if the printer is ready to receive data by sending “XON” (HEX 11H) or “XOFF” (HEX 13H) code to the TD line. The single and multiple item buffers are switchable in the Interface Mode of the printer. HOST DIRECTION PRINTER...

  • Page 29: Universal Serial Bus (Usb)

    Unit 3: Installation PIN ASSIGNMENTS SIGNAL DIRECTION SIGNAL DIRECTION Strobe To Printer Strobe Return Reference Data 1 To Printer Data 1 Return Reference Data 2 To Printer Data 2 Return Reference Data 3 To Printer Data 3 Return Reference Data 4 To Printer Data 4 Return Reference...

  • Page 30: Local Area Network (Lan) Ethernet

    Unit 3: Installation LOCAL AREA NETWORK (LAN) ETHERNET A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed. The driver that must be loaded onto the host computer and configured to run one of the supported network protocols using a 10Base-T or 100Base-TX LAN connection.

  • Page 31: G Wireless

    Unit 3: Installation 802.11G WIRELESS The wireless print server provides easy printer interface with 802.11g Wi-Fi compliant networks free of wired connections. Each printer is shipped with an integrated driver and interface installed. The driver must be loaded onto the host computer and configured to run one of the supported protocols. SPECIFICATIONS Variable Data Rates 54, 11, 5.5, 2 and 1 Mbps...

  • Page 32: Software Specifications

    Unit 3: Installation LED INDICATOR STATUS Network Port Link LED (green) Blinking Waiting for link Front Panel Linked Network Port Status LED (orange) Front Panel Blinking Receiving packet Blinking Ad-hoc mode Wireless LED (green) Front Panel Infrastructure mode SOFTWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer...

  • Page 33: All Interfaces

    Unit 3: Installation ALL INTERFACES RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at the same time.
  • Page 34 Unit 3: Installation RECEIVE BUFFER CONTROL Receive buffer near full occurs when the remaining free space of the buffer drops to Causes For Receive Buffer Near Full 0.95MB of 2.95MB capacity or when the remaining free space is available for stor- ing 50 of 500 items in the history buffer.
  • Page 35 Unit 3: Installation STATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-10a) CANCEL PROCESS (Figure 3-10b) ERROR PROCESS (Figure 3-10c) PRINT PROCESS S8400 Series Operator Manual 3-19 PN: 9001160 (C)
  • Page 36 Unit 3: Installation STATUS5 TIMING CHARTS (Figure 3-10d) COMMAND PROCESS (Figure 3-10e) BCC ERROR PROCESS (Figure 3-10f) S8400 Series Operator Manual 3-20 PN: 9001160 (C)

  • Page 37: External Signal

    Unit 3: Installation EXTERNAL SIGNAL The external signal interface is designed to connect the printer to an applicator. Proceed to the printer’s Advanced Mode for various setup activities related to the external signal. There are two connector types available for the external signal interface, one with a 14-pin connector and the other with a 25-pin connector.
  • Page 38 Unit 3: Installation 25-PIN CONNECTOR ASSIGNMENTS SIGNAL NAME DIRECTION LEVEL MAX CURRENT Frame Ground Machine Error Output 5V, 400mA Print End (PREND) Output 5V, 400mA Offline Output 5V, 400mA High: high impedance, Low: -15mA or Reprint (PRIN2) Input more, 0V EXT_GND +24V EXT_GND...
  • Page 39 Unit 3: Installation Figure 3-11, Input/Output Circuit Diagram Figure 3-12, 14-Pin Connector Assignments Figure 3-13, 25-Pin Connector Assignments S8400 Series Operator Manual 3-23 PN: 9001160 (C)
  • Page 40 Unit 3: Installation INPUT SIGNAL WAVE FORM START PRINTING (Figure 3-14a) Completed the print of 1 label Start printing (PR IN) R eprint (P R IN2) P rint operation E nd of 20ms print (P R E ND) REPRINTING (Figure 3-14b) C ompleted the print of 1 label S tart printing (PR IN)

  • Page 41: Ribbon End

    Unit 3: Installation OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-15a) C ompleted the print of 1 label P rint operation E nd of 20ms print (P R E ND) Paper end R ibbon end Machine error PAPER END (Figure 3-15b) P a per end occurred Hea d open* Head close* P rint...
  • Page 42 Unit 3: Installation Figure 3-16, Operation Mode Flow Chart S8400 Series Operator Manual 3-26 PN: 9001160 (C)

  • Page 43: Accessories Installation

    Unit 3: Installation ACCESSORIES INSTALLATION This unit provides installation instructions of the purchase options available for this printer. These instructions only cover physical hardware installation. Refer to the Printer Configuration unit of this manual to configure the printer for their use. INTERFACE INSTALLATION The diagram below displays the physical installation of interface hardware.

  • Page 44: Remote Operator Interface Kit

    Unit 3: Installation REMOTE OPERATOR INTERFACE KIT This purchase option allows the operator panel to be detached from the printer and secured in a remote location convenient for user access. Follow steps below to install the kit. Installation Parts Remote Operator Interface unit Cable Tie Screw M4 - 5 pieces S8400 Series Operator Manual...
  • Page 45 Unit 3: Installation Installing the Kit Remove the control panel from the printer. Remove the panel base. Assemble the interface unit in the control panel. INTERFACE UNIT S8400 Series Operator Manual 3-29 PN: 9001160 (C)
  • Page 46 Unit 3: Installation Assemble the interface unit in the main body of the printer. (1) INTERFACE UNIT Connect the interface unit cable to the Cable Tie. (1) INTERFACE UNIT (2) CABLE TIE (3) SCREW (M4) S8400 Series Operator Manual 3-30 PN: 9001160 (C)
  • Page 47 Unit 4: Printer Configuration PRINTER CONFIGURATION • Printer Configuration • Configuration Modes • Menu Definition Tables S8400 Series Operator Manual PN: 9001160 (C)

  • Page 48: Printer Configuration

    Unit 4: Printer Configuration PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers located on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used singularly, or in conjunction, to perform configuration activities.

  • Page 49: Configuration Modes

    Unit 4: Printer Configuration CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of the configuration activities are performed via the use of the operator panel located on the printer’s face. However, many settings may also be controlled via external software commands.

  • Page 50: Advanced Mode

    Unit 4: Printer Configuration ADVANCED MODE The Advanced Mode is provided to make advanced printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless the application changes significantly. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 51: Parallel Interface Mode

    Unit 4: Printer Configuration PARALLEL INTERFACE MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen. POWER ONLINE QTY: 000000...

  • Page 52: Serial Interface Mode

    Unit 4: Printer Configuration SERIAL INTERFACE MODE This chapter provides the programming sequences required for RS232, RS422, or RS485 interface setup. Use the keys of the operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 53: Local Area Network (Lan) Interface Mode

    Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE This chapter provides the programming sequences required for LAN setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 54: Universal Serial Bus (Usb) Mode

    Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required option. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 55: Centronics Interface Mode

    Unit 4: Printer Configuration CENTRONICS INTERFACE MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen. POWER ONLINE QTY: 000000...

  • Page 56: Wireless Lan (Local Area Network) Interface Mode

    Unit 4: Printer Configuration WIRELESS LAN (LOCAL AREA NETWORK) INTERFACE MODE Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen. POWER ONLINE QTY: 000000...

  • Page 57: Service Mode

    Unit 4: Printer Configuration SERVICE MODE Allows the programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen. POWER FEED ON ERROR LABEL RE-DETECT...

  • Page 58: Factory Mode

    Unit 4: Printer Configuration FACTORY MODE The Factory Mode permits counter reset of various components. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen. Unlatch print head, then press and hold the following keys: + ENTER + POWER MAINTENANCE MODE...

  • Page 59: Factory Mode With Rfid Installed

    Unit 4: Printer Configuration FACTORY MODE WITH RFID INSTALLED The Factory Mode with RFID Installed provides access to the RFID module settings. This menu is available only when the RFID option is installed. Unlatch print head, then press and hold the following keys: + ENTER + POWER MAINTENANCE MODE SERVICE MODE...

  • Page 60: Rfid User Mode

    Unit 4: Printer Configuration RFID USER MODE The RFID User Mode allows you to configure the RFID reading and writing features. This menu is available only when the RFID option is installed. POWER ONLINE QTY: 000000 LINE OFFLINE ENTER QTY: 000000 LINE ENTER RFID ERR OUTPUT...

  • Page 61: Work Shift Mode

    Unit 4: Printer Configuration WORK SHIFT MODE The Work Shift Mode allows for specific production shift information to be printed on a label when used with the printer SBPL command. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 62: Hidden Mode

    Unit 4: Printer Configuration HIDDEN MODE The Hidden Mode allows operator access to set Label-Out Sensor status and Work Shift mode status. Figure 4-14 provides the specific sequence of events required by the operator, the printer, and the printer’s software. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 63: Download Mode

    Unit 4: Printer Configuration DOWNLOAD MODE This download feature allows the operator to upgrade or downgrade firmware to the printer. When downloading is complete, the LCD screen will return to the original display. If an error occurs, a DOWNLOAD ERROR will display. Use the printer’s operator panel to select and enter the required options.

  • Page 64: Boot Download Mode

    Unit 4: Printer Configuration BOOT DOWNLOAD MODE This download mode is used when the firmware becomes corrupted and the normal download mode is not successful. Use the printer’s keys to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 65: Print Cancel Mode

    Unit 4: Printer Configuration PRINT CANCEL MODE Figure 4-17 provides the specific sequence of events required by the operator, the printer, and the printer’s software to cancel a print job once initiated. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 66: Default Settings Mode

    Unit 4: Printer Configuration DEFAULT SETTINGS MODE Figure 4-18 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return the printer to the configuration as received from the factory. Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter for an explanation of each menu screen.

  • Page 67: Test Print Mode

    Unit 4: Printer Configuration TEST PRINT MODE Figure 4-19 provides the specific sequence of events required by the operator, the printer, and the printer’s software for a test label to be printed. Test labels are designed to identify failures in configuration, adjustment problems, and mechanical defects.

  • Page 68: Hex Dump Mode

    Unit 4: Printer Configuration HEX DUMP MODE The contents of the print buffer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed data is enumerated in the first column, the second column contains the data in hexadecimal format, and the right column contains the same data in ASCII format.

  • Page 69: Cf (Compact Flash) Card Mode

    Unit 4: Printer Configuration CF (COMPACT FLASH) CARD MODE Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in this chapter to provide an explanation of each screen. POWER ONLINE QTY: 000000 LINE OFFLINE QTY: 000000...

  • Page 70: Stand Alone Mode

    Unit 4: Printer Configuration STAND ALONE MODE The Stand Alone Mode allows the printer to function independently from a host computer once a fixed format has been sent, and saved, to the flash-memory card. The data may be saved to the flash-memory card while in the print buffer, and then recalled later with a new print quantity indicated.

  • Page 71: Sato + Szpl Emulation Mode

    Unit 4: Printer Configuration SATO + SZPL EMULATION MODE The SZPL Emulation Mode is available when the printer is configured with SZPL Emulation firmware. The RFID option is not supported in this emulation firmware. POWER Displayed PASSWORD if password feature is...

  • Page 72: Menu Definition Tables

    Unit 4: Printer Configuration MENU DEFINITION TABLES USER MODE (TABLE 4-1) MENU DESCRIPTION Is the entrance screen to the User Mode. The User Mode allows various print parameters to be set. USER MODE This screen shows the adjusted value for the potentiometers on the Operator Panel. Entry is not required for this screen.
  • Page 73 Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-2) MENU DESCRIPTION Allows the printer to be switched to operate in the thermal transfer or direct thermal mode as desired. PRINT METHOD TRANSFER DIRECT Allows the pitch sensor to be enabled or disabled. PITCH SENSOR ENABLE DISABLE...
  • Page 74 CHARACTER PITCH apply to all printer resident font types. PROPORTIONAL FIXED The ESC sequence in SBPL (SATO Basic Programming Language) commands may be defined as standard (using non-printable code 1BH) or non-standard (some other user code). PROTOCOL CODE STANDARD NON-STANDARD Allows the determination of whether the printer will automatically enter the SEMBL Mode upon powering on the printer.
  • Page 75 - including graphics and 2D bar codes. Select the NO option to process them. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the selection of which interface board will be set up in subsequent menus. Interface Port 2 (I/F-2) is the printer’s middle card slot.
  • Page 76 Select YES to delete all Carriage Returns (CR) and Line Feed (LF) commands in the IGNORE CR/LF data stream - including graphics and 2D bar codes. Select the NO option to process them. This feature is primarily used to maintain compatibility with earlier models of SATO printers. S8400 Series Operator Manual 4-30...
  • Page 77 Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Allows the determination of whether the Cancel (CAN) and Data Link Escape (DLE) codes will be processed or ignored. Select the YES option to ignore the codes and NO to process them. IGNORE CAN/DLE This screen will only appear when the communication protocol is STATUS4.
  • Page 78 IGNORE CR/LF stream - including graphics and 2D bar codes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the selection of which interface board will be set up in subsequent menus. Interface Port 1 (I/F-1) is not in use.Interface Port 2 (I/F-2) is the printer’s middle card slot.
  • Page 79 Unit 4: Printer Configuration LAN INTERFACE MODE (TABLE 4-5) MENU DESCRIPTION Allows the determination of whether the Cancel (CAN) and Data Link Escape (DLE) codes will be processed or ignored. Select the YES option to ignore the codes and NO to process them. IGNORE CAN/DLE This screen will only appear when the communication protocol is STATUS4.
  • Page 80 IGNORE CR/LF stream - including graphics and 2D bar codes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the determination of whether the Cancel (CAN) and Data Link Escape (DLE) codes will be processed or ignored.
  • Page 81 IGNORE CR/LF stream - including graphics and 2D bar codes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the determination of whether the Cancel (CAN) and Data Link Escape (DLE) codes will be processed or ignored.
  • Page 82 IGNORE CR/LF stream - including graphics and 2D bar codes. This feature is primarily used to maintain compatibility with earlier models of SATO printers. Allows the selection of which interface board will be set up in subsequent menus. Interface Port 1 (I/F-1) is not in use.Interface Port 2 (I/F-2) is the printer’s middle card slot.
  • Page 83 Unit 4: Printer Configuration WIRELESS LAN INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Allows BCC check to be enabled or disabled. Will only appear if STATUS5 is set for protocol. When the printer driver is set for GAP sensor printing (transmissive mode), BCC CHECK will be BCC CHECK switched to DISABLE.
  • Page 84 Unit 4: Printer Configuration SERVICE MODE (TABLE 4-9) MENU DESCRIPTION Allows it to be determined if the printer will feed a label when an error condition is cleared and the printer goes online. FEED ON ERROR This features allows the previously printed label to be reprinted when the FEED button is pressed.
  • Page 85 Unit 4: Printer Configuration SERVICE MODE (TABLE 4-9) MENU DESCRIPTION Permits the determination of whether a password will be required to access and change principle configuration features. SET PASSWORD Permits the assignment of a password. Use the vertical arrow keys of the operator panel to scroll digit options and the horizontal arrow keys to move from one digit location to another.
  • Page 86 Unit 4: Printer Configuration SERVICE MODE (TABLE 4-9) MENU DESCRIPTION When "YES" is selected, all printer menu settings will be saved in a file that can later be recalled via the Default Setting Mode. SAVE USER DEF. Allows the record of print activity to be cleared if a log has been maintained. CLEAR PRINT LOG Allows the print log to be output to the printer’s sub-port (port not used for print data) in real time.
  • Page 87 Unit 4: Printer Configuration FACTORY MODE (TABLE 4-10) MENU DESCRIPTION Allows view of the recorded linear meters of printed media by the printer’s internal counters. COUNTER INDICATION NONE LIFE HEAD DISPENSE Is an informational screen that provides the length of media used since printer setup. LIFE COUNTER X.X M Enables view of the printer’s cutter counter identifying the quantity of cut cycles by that cutter.
  • Page 88 Unit 4: Printer Configuration FACTORY MODE (TABLE 4-10) MENU DESCRIPTION Allows the selection of large (10cm) or small (4cm) media width. These are the only two options. PRINT SIZE SMALL LARGE This screen shows the setting of factory pitch volume. This setting screen is displayed for VA/VE substrate only when performing test print.
  • Page 89 Unit 4: Printer Configuration RFID USER MODE (TABLE 4-12) MENU DESCRIPTION Showing the total accumulated number of RFID writes. SUCCESS: Shows the number of write success to RFID tag. FAILURE: Shows the number of write failure to RFID tag. TOTAL: Shows the total write quantity. [Total quantity of successful writes] + [total quantity of write failures] = Total RFID Writes The counters can be reset by performing a Factory Clear operation.
  • Page 90 CALIBRATION MODE necessary because the printer will automatically place the labels in the optimal programming position. Contact SATO America Technical Support for inlay + placement specifications as necessary. Where printer specific RFID labels are not to be used or in cases of new inlay types, RFID calibration may be required to determine the optimal programming position and transmission/reception power conducive to that media.
  • Page 91 Unit 4: Printer Configuration RFID USER MODE (TABLE 4-12) MENU DESCRIPTION Allows the initialization of calibration. Ensure the printer is loaded with the intended media to be calibrated. Use the printer’s operator panel to scroll and select the desired CAL. START option.
  • Page 92 Unit 4: Printer Configuration HIDDEN MODE (TABLE 4-14) MENU DESCRIPTION Used to enable or disable the Shift Code menu parameters. The YES option is enabled and the NO option is disabled. SHIFT CODE Note the YES option must be selected to access the Work Shift Mode menu. DOWNLOAD MODE (TABLE 4-15) MENU DESCRIPTION...
  • Page 93 Unit 4: Printer Configuration BOOT DOWNLOAD MODE (TABLE 4-16) MENU DESCRIPTION This menu screen appears when all of the data has been received and the process is complete. Also prompts the operator on how to proceed. PROGRAM DOWNLOAD COMPLETED PRESS ENTER PRINT CANCEL MODE (TABLE 4-17) MENU DESCRIPTION...
  • Page 94 Unit 4: Printer Configuration TEST PRINT MODE (TABLE 4-19) MENU DESCRIPTION Is the initial screen of the Test Print Mode. • CONFIGURATION: The printer’s configuration settings. TEST PRINT MODE • BARCODE: The printer’s installed barcodes. CONFIGURATION BARCODE HEAD CHECK • HEAD CHECK: A pattern to check print head elements.
  • Page 95 Unit 4: Printer Configuration CF (COMPACT FLASH) CARD MODE (TABLE 4-21) MENU DESCRIPTION Is the premiere screen of the CF Card Mode. The Card Mode allows management of the optional Compact Flash Card. CF CARD MODE Allows the determination of formatting the flash card. Select the YES option to advance to the formatting screens.
  • Page 96 AUTO or MANUAL. Default value is AUTO. EMULATION SELECT ←, → Select AUTO or MANUAL AUTO MANUAL ↓, ↑ Select SATO STANDARD or SZPL EMULATION. EMULATION SELECT SATO STANDARD SZPL EMULATION ←, → Select CMD or AUTO or LCD. SIZE MODE AUTO Tear Offset Position Range is -999 to +999.
  • Page 97 Unit 4: Printer Configuration SZPL EMULATION MODE (TABLE 4-23) MENU DESCRIPTION Size Mode CMD/AUTO/LCD. Default value is AUTO. SIZE MODE ←, → Select CMD, AUTO or LCD AUTO Note: When AUTO is selected in Size mode, the printer will automatically feed 2 blank labels during power on stage to calibrate correct label size.
  • Page 98 Unit 4: Printer Configuration This page is intentionally left blank. S8400 Series Operator Manual 4-52 PN: 9001160 (C)

  • Page 99: Troubleshooting

    Unit 5: Troubleshooting TROUBLESHOOTING • Error Signal Troubleshooting • Warning Signal Troubleshooting • Troubleshooting Table • Interface Troubleshooting • Test Print Modes S8400 Series Operator Manual PN: 9001160 (C)
  • Page 100 Unit 5: Troubleshooting TROUBLESHOOTING ERROR SIGNAL TROUBLESHOOTING ERROR DISPLAYS ERROR LED DISPLAY DESCRIPTION LCD DISPLAY POWER: ONLINE: 1. Ensure all wiring harnesses are properly connected. MACHINE ERROR Machine LABEL: 2. Replace main circuit board as necessary. Error RIBBON: POWER: 1. Ensure work environment does not exceed specification. ONLINE: 2.
  • Page 101 Unit 5: Troubleshooting ERROR DISPLAYS ERROR LED DISPLAY DESCRIPTION LCD DISPLAY POWER: 1. Ensure ribbon stock is properly loaded. ONLINE: Ribbon 2. Ensure ribbon has not been damaged. RIBBON END LABEL: 3. Ensure proper printer configuration. RIBBON: Error POWER: 1. Ensure media is properly loaded. ONLINE: 2.
  • Page 102 Unit 5: Troubleshooting ERROR DISPLAYS ERROR LED DISPLAY DESCRIPTION LCD DISPLAY POWER: 1. Power off the printer to release the error. ONLINE: 2. Reinstall the calendar chip. Calendar CALENDAR LABEL: ERROR 3. Replace the main circuit board as necessary. Error RIBBON: POWER: ONLINE:...
  • Page 103 Unit 5: Troubleshooting ERROR ICONS LCD ICONS DESCRIPTION OF ERROR POSITION ON LCD Displayed when detecting Label End. Icon 1 Displayed when detecting Ribbon End. Icon 1 Displayed when detecting Sensor Error. Icon 1 Displayed when detecting Head Open. Icon 1 Displayed when head is disconnected.
  • Page 104 Unit 5: Troubleshooting WARNING SIGNAL TROUBLESHOOTING WARNING DISPLAYS WARNING LED DISPLAY DESCRIPTION LCD DISPLAY POWER: Ribbon ONLINE: 1. Limited ribbon quantity remaining. Near-End LABEL: 2. Monitor and reload before all is used. ONLINE Warning QTY: 000000 RIBBON: Blink POWER: Receive ONLINE: 1.

  • Page 105: Troubleshooting Table

    Unit 5: Troubleshooting TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label quality. Use higher quality media. Ribbon stock and media are mismatched. Consult with media supplier.
  • Page 106 Unit 5: Troubleshooting NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and reset counter. Damaged electronics.

  • Page 107: Interface Troubleshooting

    Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. Contact Microsoft technical support for further assistance as required.

  • Page 108: Lan Ethernet Interface

    Unit 5: Troubleshooting LAN ETHERNET INTERFACE LAN ETHERNET INTERFACE TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem. Ensure the cable and its ports are not defective. Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.

  • Page 109: Test Print Troubleshooting

    Unit 5: Troubleshooting TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. Allows the operator to determine if there were problems in the HEX DUMP downloading of data. Allows the operator to identify specific problems regarding mechanical TEST LABEL performance and setup.

  • Page 110: Test Label Printing

    Unit 5: Troubleshooting TEST LABEL PRINTING The test label is designed to assist in the identification of print problems. Follow the flow chart provided below to perform this activity. FEED + POWER Printer beeps TEST PRINT MODE CONFIGURATION BARCODE HEAD CHECK MEMORY FONT FACTORY...

  • Page 111: Sample Test Label

    Unit 5: Troubleshooting SAMPLE TEST LABEL NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. Compare this scale on each side to ensure the print is evenly spaced horizontally.
  • Page 112 Unit 5: Troubleshooting This page is intentionally left blank. S8400 Series Operator Manual 5-14 PN: 9001160 (C)

  • Page 113: Maintenance

    Unit 6: Maintenance MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures S8400 Series Operator Manual PN: 9001160 (C)
  • Page 114 Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropyl alcohol 90%+ to a clean lint- free cloth, and gently wipe the entire surface of the print head and rollers until clean.

  • Page 115: Print Head Replacement

    Unit 6: Maintenance REPLACEMENT PROCEDURES This unit provides in-depth instruction on all primary component and assembly replacement, in addition to most secondary components. Use the text in conjunction with their accompanied graphics to ensure complete comprehension throughout the process. Especially observe all cautionary or warning notations. CAUTION: STATIC ELECTRICITY CAN RESULT IN COMPONENT DAMAGE.

  • Page 116: Platen Roller Replacement

    Unit 6: Maintenance PLATEN ROLLER REPLACEMENT The printer’s platen roller is considered to be a high-wear component due to constant treading of the print media and ribbon stock against its contact surface. This constant contact will eventually wear grooves into the rubber material and negatively affect print output.

  • Page 117: Interface Board Replacement

    Unit 6: Maintenance INTERFACE BOARD REPLACEMENT Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomes defective, it contributes to a negative external condition. If it is determined that the circuit board has become defective, search the printer over for possible visual factors that may have led to the damage.

  • Page 118: Fan Filter Replacement

    Unit 6: Maintenance FAN FILTER REPLACEMENT The fan filter prevents atmospheric debris from being drawn into the printer adversely affecting component performance. The filter is adhesive on the contact side. To install, simply remove the contaminated filter, peel away the adhesive paper backing, and apply over the fan exhaust holes. Refer to Figure 6-5 for guidance. Fan Filter Figure 6-5, Fan Filter Replacement S8400 Series Operator Manual...

  • Page 119: Adjustment Procedures

    Unit 6: Maintenance ADJUSTMENT PROCEDURES This unit covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change. LABEL SENSOR POSITIONING The label sensor assembly provides a mounting apparatus for the I-mark, gap, and paper-end sensors.

  • Page 120: Adjustment Of Head Position

    Unit 6: Maintenance ADJUSTMENT OF HEAD POSITION Side or Left - Right pressure balance Lock the thermal head assembly into position. Locate adjust collar, indicated by arrow in Figure 6-7. Loosen the screw indicated in Figure 6-8 with Phillips screwdriver. Do not completely unscrew. Rotate the adjust collar to adjust the head pressure balance.
  • Page 121 Unit 6: Maintenance ADJUSTMENT OF HEAD POSITION, (Cont’d) Front - Rear pressure balance (longitudinal position, forward and backward/alignment) Lock the print head in position. Locate the area represented in the figures below. Loosen the screws indicated in Figure 6-10 with Phillips screwdriver. Do not completely unscrew. Insert slotted screwdriver into the holes on the left and the right sides and adjust the head position by turning the screwdriver in the relevant direction.

  • Page 122: Setting Head Pressure And Balance

    Unit 6: Maintenance SETTING HEAD PRESSURE AND BALANCE Print head balance is the equalization of pressure against the platen roller from one end to the opposite end. If the print head balance is out of adjustment, the printed image will be darker on one side of the label than on the other side, and the media will be prone to travel in the direction of least resistance.
  • Page 123 Unit 6: Maintenance SETTING HEAD PRESSURE AND BALANCE, (Cont’d) Slot for slotted screwdriver Dial Slotted screwdriver The number in this lowest position is the actual balance setting Figure 6-11, Print Head, Adjusting Head Pressure and Balance S8400 Series Operator Manual 6-11 PN: 9001160 (C)

  • Page 124: Ribbon Guide Alignment

    Unit 6: Maintenance RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel with the platen roller: ribbon spindle, print head, or ribbon guide.

  • Page 125: Media Pressure Roller Balance

    Unit 6: Maintenance MEDIA PRESSURE ROLLER BALANCE Pressure roller balance adjustment may be required if the media is inclined to meander at the printer’s rear to one side. When all things are properly aligned and balanced, the media will continuously feed from the printer’s rear, through to its front without lateral movement creating resistance on its left or right sides.

  • Page 126: I-Mark/Paper-End Sensor Sensitivity

    Unit 6: Maintenance I-MARK/PAPER-END SENSOR SENSITIVITY This sensor adjustment regulates penetrating ability for media referencing. For proper performance, the sensor must have a voltage difference greater than 0.8V between high and low. If performing the following procedure does not result in acceptable voltage levels, clean the window over the sensor’s eye. Load printer with label media so the white backing paper may be registered by the I-mark sensor.

  • Page 127: Gap Sensor Sensitivity

    Unit 6: Maintenance GAP SENSOR SENSITIVITY This sensor adjustment regulates penetrating ability for media referencing. To establish penetration, upper and lower voltage levels must be set and the difference between the two voltage levels should be maximized for optimum performance. To force auto-calibration, set the Sensor level to 0.0V.

  • Page 128: Operational Adjustments

    Unit 6: Maintenance OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function.

  • Page 129: Appendix

    Unit 7: Appendix APPENDIX • Ready/Busy Timing Charts • X-On/X-Off Timing Charts • Session Connect/Disconnect Diagram • Printer Dimensions (LH Direct Load) • Printer Dimensions (RH Direct Load) S8400 Series Operator Manual PN: 9001160 (C)
  • Page 130 Unit 7: Appendix APPENDIX READY/BUSY TIMING CHARTS Figure 7-1a, Single-Item Buffer Timing Charts Figure 7-1b, Multiple-Item Buffer Timing Charts S8400 Series Operator Manual PN: 9001160 (C)
  • Page 131 Unit 7: Appendix X-ON/X-OFF TIMING CHARTS Figure 7-2a, Single-Item Buffer Timing Chart Figure 7-2b, Multiple-Item Buffer Timing Chart S8400 Series Operator Manual PN: 9001160 (C)
  • Page 132 Unit 7: Appendix SESSION CONNECT/DISCONNECT DIAGRAM Figure 7-3, Session connect/Disconnect Diagram S8400 Series Operator Manual PN: 9001160 (C)

  • Page 133: Printer Dimensions (Standard Direct Load)

    Unit 7: Appendix PRINTER DIMENSIONS (STANDARD DIRECT LOAD) Figure 7-4a, Printer Three/Quarter View Figure 7-4b, Printer Top View S8400 Series Operator Manual PN: 9001160 (C)
  • Page 134 Unit 7: Appendix Figure 7-4c, Printer Left-Side View Figure 7-4d, Printer Front View S8400 Series Operator Manual PN: 9001160 (C)
  • Page 135 Unit 7: Appendix Figure 7-4e, Printer Right-Side View Figure 7-4f, Printer Rear View S8400 Series Operator Manual PN: 9001160 (C)

  • Page 136: Printer Dimensions (Opposite Direct Load)

    Unit 7: Appendix PRINTER DIMENSIONS (OPPOSITE DIRECT LOAD) Figure 7-5a, Printer Three/Quarter View Figure 7-5b, Printer Top View S8400 Series Operator Manual PN: 9001160 (C)
  • Page 137 Unit 7: Appendix Figure 7-5c, Printer Left-Side View Figure 7-5d, Printer Front View S8400 Series Operator Manual PN: 9001160 (C)
  • Page 138 Unit 7: Appendix Figure 7-5e, Printer Right-Side View Figure 7-5f, Printer Rear View S8400 Series Operator Manual 7-10 PN: 9001160 (C)

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