Troubleshooting Tips - Runco XtremeProjection X-450d Installation & Operation Manual

Maintenance and Troubleshooting
5.2

Troubleshooting Tips

Table 5-1 provides some general guidelines for troubleshooting problems you may
encounter with the X-400d/X-450d. If the suggested solutions fail to resolve the problem
or if you encounter an issue not described here, please contact Runco Technical Support.
Table 5-1. Troubleshooting Chart
Symptom
The projector does not turn
on.
The projector and Dimension
Digital Controller are both on,
but there is no picture and
on-screen menus do not
appear.
The display is on and menus
appear, but there is no
picture.
A projected image from a
DVD is split or otherwise
scrambled.
Image geometry is incorrect.
Possible Cause(s)
• The projector is not
plugged in, or the AC
outlet is not active.
• The Dimension Digital
Controller is not plugged in
and switched on, or the
AC outlet is not active.
• The remote control
batteries have run out.
• The serial connection from
the Dimension Digital
Controller to the
X-400d/X-450d is
incorrect.
• Lens cover is on.
• Lamp failed to ignite.
• Faulty or incorrect video
connection between the
Dimension Digital
Controller and the
X-400d/X-450d.
• Incorrect source selection.
• Source component is not
turned on.
• Source component is
connected incorrectly or
not at all.
• DVD player is connected
to the Component input
and set to progressive
scan mode.
• Incorrect aspect ratio
selection.
102 Runco X-400d/X-450d Installation/Operation Manual
Solution
• Ensure that the projector is
plugged in and that the AC
outlet is active.
• Ensure that the Dimension
Digital Controller is
plugged in and switched
on, and that the AC outlet
is active.
• Replace the batteries.
• Ensure that the Pri.
Display Control output
from the Dimension Digital
Controller is properly
connected to the RS-232C
input on the
X-400d/X-450d (see
Figure 3-14).
• Ensure that the lens cover
is off.
• Ensure that the lamp door
is closed. If it is and the
problem persists, replace
the lamp.
• Ensure that the HDMI
output from the Dimension
Digital Controller is
properly connected to the
PRIMARY input on the
X-400d/X-450d (see
Figure 3-14).
• Select the correct source.
• Turn on the source
component.
• Check connections from
source component to
Dimension Digital
Controller.
• Turn off progressive scan
on the DVD player. Or,
connect the DVD player to
the HD1 or HD2 input.
• Select a different aspect
ratio.