Clearing Cache Of Java And Web Browsers; Calling Hp Technical Support - HP XP20000/XP24000 User Manual

Table 37 CFL Extension Error Conditions
Error Condition
An error (1310 69052) occurs.
An error (0001 401 1) occurs when
resuming the suspended processing of
CFL Extension.

Clearing Cache of Java and Web Browsers

When an error occurs on Remote Web Console, clear cache for both Java and the web browser
to solve the problem.
For JRE 1.4: To clear cache, click Clear on the upper right of the Cache dialog box of the
Java Plug-in Control Panel. See
For JRE 5.0 or JRE 6.0: To clear cache, click Delete the temporary files on the bottom of the
General dialog box of the Java Control Panel.
For Internet Explorer: To clear cache, select Tools and Internet Options from the menu bar of
Internet Explorer, and then click the General tab. Click Delete Files in the middle of the General
dialog box.
For Mozilla: To clear cache, select Edit and then Preferences from the menu bar of Mozilla.
In the displayed dialog box, click Advanced and Cache, and then click Clear Cache.

Calling HP Technical Support

If you need to call HP technical support, make sure you can provide as much information about
the problem as possible. Include the circumstances surrounding the error or failure, the Remote
Web Console configuration information saved on the floppy disks by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console computer, and the severity levels
and reference codes displayed on the Alerts window of the Remote Web Console main window
(see "Alerts Window" (page
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
138 Troubleshooting
Probable Cause / Recommended Action
JRE with support for additional languages is not installed. Install JRE with
support for additional languages according to the procedure in
JRE with Support for Additional Languages" (page
The appropriate version of Apache is not installed in the SVP (server). Contact
HP technical support (see
An RMI time-out occurs because the processing of CFL Extension has been
suspended. Execute the CFL Extension command again.
"JRE 1.4" (page
67)).
"Calling HP Technical Support" (page
23).
"Installing
121).
138)).