Troubleshooting; General Troubleshooting; General Error Conditions And Recommended Actions - HP XP20000/XP24000 User Manual

Hp storageworks xp24000/xp20000 remote web console user guide (ae131-96087, may 2011)
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6 Troubleshooting

This chapter describes how to troubleshoot problems with Remote Web Console.
"General Troubleshooting" (page 132)
"Calling HP Technical Support" (page 138)

General Troubleshooting

For troubleshooting information on the storage system, see the HP StorageWorks
XP24000/XP20000 Disk Array Owner Guide. For a complete list of Remote Web Console error
codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes.
The user is responsible for the operation and normal maintenance of the Remote Web Console
computer. Here are some guidelines for troubleshooting the Remote Web Console computer:
Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
Reboot the computer. Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart the Remote Web Console Java application program.
Check for any general error conditions.
conditions, along with the recommended resolution for each item. If you are still unable to
resolve an error condition, call HP technical support for assistance (see
Support" (page 138)
Check the status lamp on the Remote Web Console main window. If the color of the lamp
becomes yellow ( ) or red ( ), confirm the severity level of the disk controller and disk array
unit on the Alerts window (see
error condition, contact HP technical support.
Download the Remote Web Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, first copy the Remote Web Console configuration information onto
floppy disks using the FD Dump Tool (see
(page
110)). Contact HP technical support (see
and give the information on the floppy disks to the HP service personnel.

General Error Conditions and Recommended Actions

Table 36 (page 133)
recommended actions to correct them.
132 Troubleshooting
for contact information).
"Alerts Window" (page
lists error conditions that might occur and the probable cause and/or
Table 36 (page 133)
describes some general error
67)). If you are unable to resolve an
"Downloading Trace Files Using the FD Dump Tool"
"Calling HP Technical Support" (page
"Calling HP Technical
138)),

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