HP XP20000/XP24000 User Manual page 135

Table 36 General Error Conditions (continued)
Error Condition
The Java console is grayed out and
does not start when you try to start
Remote Web Console.
In the login process, a message box
remains displayed and Remote Web
Console does not start for a long time.
An internal error occurs, or a web
browser ends abnormally (forcibly).
A network error occurred. There is no
response to an operation even after
30 minutes has passed.
The Remote Web Console computer
is suddenly rebooted.
If you open the Java console dialog
box by selecting the Java icon on the
system tray while logging in to Remote
Web Console, the browser and Java
console may become hung up.
A network error occurred while
logging in to Remote Web Console.
The message indicating the login is
processing has been displayed and
there is no response.
During the Remote Web Console
operation, the Internet Explorer web
browser suddenly disappears (Internet
Explorer suddenly ends).
Incorrect Display / Disoperation During the Remote Web Console Operation
You have clicked the Basic Information
command ( ), and then you have
opened the setting dialog box for
another program product before the
displaying processing (acquiring
information for the Reports Display
dialog box) has finished. As a result,
the Reports Display dialog box
remains in the status of displaying
processing and does not reply.
Probable Cause / Recommended Action
Restart the Remote Web Console computer, or terminate the Remote Web
Console process with the following method:
For Windows:
Exit all applications that use Java, and then start the task manager and terminate
javaw.exe and javaws.exe.
For UNIX:
Exit all applications that use Java, and then terminate javaw and javaws by
the kill command.
Close all dialog boxes. Log in to Remote Web Console again. If the same error
occurs, restart the Remote Web Console computer.
Restart the Remote Web Console computer.
An operation may take over 30 minutes depending on the use condition. For
example, when several Remote Web Console computers are running, it may
take a lot of time.
Restart the Remote Web Console computer.
Do not open the Java console dialog box while logging in to Remote Web
Console. If the browser and Java console become hung up, restart the Remote
Web Console computer.
Close all dialog boxes. Log in to Remote Web Console again. If the same error
occurs, check the network environment.
The SVP may be set as an exception on the proxy setting of the web browser.
Make the same setting on the following dialog boxes:
For JRE 1.4: The Proxies dialog box of the Java Plug-in Control Panel.
For JRE 5.0 or JRE 6.0: The Network Configuration dialog box can be opened
from the General dialog box of the Java Control Panel.
Restart the Remote Web Console computer.
Close the setting dialog box of the other program product that is opened. After
the processing of displaying the Reports Display dialog box has been finished,
re-open the setting dialog box for the program product.
General Troubleshooting 135