When You Cannot Send Or Receive Fax Messages As Wanted - Ricoh Aficio MP C2500 EFI Troubleshooting Manual

Troubleshooting When Using the Facsimile Function
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
Problem
Both transmission and
3
receiving are impossi-
ble.
❖ Transmission
Problem
Document appears
blank at the other end.
Transmission failed
due to "maximum e-
mail size" error.
When using On Hook
Dial or Manual Dial,
" Receiving da-
ta... " appears and
transmission is not al-
lowed.
LAN-Fax Driver does
not work.
LAN-Fax Driver does
not work.
To cancel a Memory
Transmission.
36
Cause
The modular cord may be discon-
nected.
Cause
The original was placed upside
down.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
If the machine fails to detect the
size of the original when {Start}
key is pressed, it performs a re-
ceiving operation.
The entered login user name,
login password, or driver encryp-
tion key is incorrect.
A high security level is set by the
extended security function.
-
Solution
Make sure that the modular cord
is correctly connected. See "Con-
necting the Machine to a Tele-
phone Line and Telephone",
Genera Settings Guide.
Solution
Place it correctly. See "Placing
Originals", Copy/Document
Server Reference.
Set Max. E-mail Size to [Off], or set
the maximum email size to a larg-
er value. Then, re-send the docu-
ment. See "Maximum E-mail
Size", General Settings Guide.
Press [Scan Size], select the scan
area, and then resend the docu-
ment. If you use On Hook Dial or
Manual Dial frequently, it is rec-
ommended that you set "Receive
documents by pressing the
{Start} key when originals are not
set." to "Off" in User Parameters.
If this is set to "Off", when using
Manual Dial you cannot receive
by pressing the {Start} key. See
"Parameter Settings", General
Settings Guide.
Check your login user name,
login password, or driver encryp-
tion key, and enter them correct-
ly.Contact the administrator.
Contact the administrator.
Press {Clear/Stop} key or [Stop] to
cancel the job during scanning.
See "Canceling a Transmission",
Facsimile Reference.