Shadow Images Appear On Prints - Lexmark CS410 Series User Manual

Troubleshooting
Action
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer printing solid black pages?

Shadow images appear on prints

Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Action
Step 1
Check if the paper loaded in the tray has the correct paper type and weight.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging kit, and then resend the print job.
Do shadow images still appear on prints?
Yes No
Contact customer The problem is solved.
support.
Yes No
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Go to step 4. The problem is solved.
Contact customer The problem is solved.
support.
189