Getting Information; Getting Help And Service - IBM NetVista X40 User Manual

Getting information

Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help files.
In addition, information about IBM products is available on the World Wide Web
and through the IBM Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, at http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support
page that is specific to your hardware, complete with Frequently Asked Questions,
Parts Information, Technical Hints and Tips, and Downloadable Files. In addition,
you can choose to receive e-mail notifications whenever new information becomes
available about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many
topics, including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.

Getting help and service

If you have a problem with your computer, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information of your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you
can use to help you identify hardware problems. See the troubleshooting
information of your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM maintains
pages on the World Wide Web where you can get the latest technical information
and download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support and follow the instructions.
Chapter 6. Solving problems
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