Page 1: Intellistation E Pro Types
® ® IntelliStation User’s Guide IntelliStation E Pro Types 6836, 6846 SC06-P456-60...
Page 3 ® ® IntelliStation User’s Guide IntelliStation E Pro Types 6836, 6846 SC06-P456-60...
Page 4 NOTE: Before using this information and the product it supports, be sure to read the general information in “Appendix E. Product warranties and notices” on page 119. First Edition (October 2000) © Copyright International Business Machines Corporation 2000. All rights reserved. US Government Users Restricted Rights –...
Page 5: Table Of Contents
Contents Safety ....v System Migration Assistant . . 23 Desktop Management Interface . . 23 Modem safety information . . xii Using security features . 23 Anti-intrusion features.
Page 6 POST . 78 Appendix C. Computer records ..115 POST beep code descriptions . 78 Serial numbers and keys. . 115 Small computer system interface messages (some models). . 78 Appendix D. Viewing the International Diagnostic programs and error messages .
Page 7: Safety
Safety Before installing this product, read the Safety Information book . Antes de instalar este produto, leia o Manual de Informações sobre Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt. Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Page 8: Intellistation E Pro Types
Перед установкой продукта прочтите брошюру по технике безопасности (Safety Information). Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti. Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten.
Page 9 Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product.
Page 10 DANGER Le courant électrique provenant de l’alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : v Ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de reconfiguration de ce produit au cours d’un orage. v Branchez tous les cordons d’alimentation sur un socle de prise de courant correctement câblé...
Page 11 DANGER Danger d’explosion en cas de remplacement incorrect de la batterie. Remplacer uniquement par une batterie IBM de type ou d’un type équivalent recommandé par le fabricant. La batterie contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.
Page 12 L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque d’exposition au rayon laser. Pour toute intervention, faites appel à du personnel qualifié. Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser de classe 3A ou 3B. Tenez compte de la consigne qui suit: DANGER Rayonnement laser lorsque le carter est ouvert.
Page 13 Statement 4 18 kg (39.7 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 14: Modem Safety Information
Modem safety information To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v Never install telephone wiring during a lightning storm. v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Page 15: Preface
Preface This book will help you become familiar with your IBM IntelliStation E Pro computer and its many features. It describes how to set up, configure, operate, maintain, and install options in your computer. Information about software, problem solving, and getting help is also included in this book. Related information The following documentation contains additional information about your computer.
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Page 17: Chapter 1. Introducing The Intellistation E Pro Models
Chapter 1. Introducing the IntelliStation E Pro models ® ® Thank you for selecting an IBM IntelliStation Professional Workstation. Your computer incorporates many of the latest advances in computing technology and is easy to expand and upgrade as your needs change. If you have access to the World Wide Web, you can obtain up-to-date information about your IntelliStation E Pro model and other IBM computer products at the following World Wide Web address:...
Page 18: Features And Specifications For The Tower Model
Features and specifications for the tower model The following table provides a summary of the features and specifications of the tower model. Some features and specifications are not available on all models. Table 1. Tower Model Features and Specifications Microprocessor: Video : (depending on your model) Environment: v Matrox or NVidia AGP video...
Page 19 Table 2. Desktop Model Features and Specifications Video : (depending on your model) Microprocessor: Environment: v Matrox or NVidia AGP video v Air temperature : v Supports one microprocessor adapter – Computer on: 10° to 35° C (50.0° v Intel ™...
Page 20: Software
Software ® ® Your IBM computer comes with Microsoft Windows 2000 Professional ® preinstalled with the option of changing your operating system to Windows NT Workstation. In addition to your operating system, a variety of other software programs comes with your computer, such as application programs, diagnostic tools, and device drivers.
Page 21: Software Selections Cd
See “Chapter 2. Setting up your computer” on page 9 for additional information about your preinstalled software. For more information about using the recovery programs and solving problems, see “Chapter 6. Solving problems” on page 77. Important: 1. No backup diskettes for your preinstalled software come with your computer. However, you can reinstall the device drivers and applications that come preinstalled on your computer from the directories on your hard disk drive.
Page 22: Other Software Cds
Other software CDs Some IntelliStation models come with additional CDs. These CDs include software that you can install and programs that you can run to test hardware components of your computer. ® Lotus SmartSuite Lotus SmartSuite, a package of award-winning productivity applications, contains powerful applications and everything you need to access the Internet.
Page 23: Computer Controls And Indicators
Computer controls and indicators This section identifies the controls and indicators on your tower and desktop models. Ethernet speed 100 Mbps CD eject button CD-ROM drive activity light Diskette eject button Diskette drive activity light Hard disk drive activity light Power-on light Power control...
Page 24 Ethernet speed 100 Mbps: When this light is on, the Ethernet speed is 100 Mbps. When this light is off, the Ethernet speed is 10 Mbps. Ethernet transmit/receive activity:When this light is on, there is activity between the computer and the network. Diskette drive activity light: When this light is on, the diskette drive is in use.
Page 25: Chapter 2. Setting Up Your Computer
Chapter 2. Setting up your computer This chapter provides information about setting up your computer and preparing it to run your applications. Before you begin to set up your computer, read the information in “Safety” on page v. You will need the following items: v Computer v Computer power cord v Keyboard...
Page 26: Glare And Lighting
in.), and position it so that you can view it without having to twist your body. Also position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Page 27 1. Connect the monitor cable to the monitor connector. Tighten the screws; then, connect the keyboard cable to the keyboard connector, and connect the mouse cable to the mouse connector. Monitor Keyboard Mouse ® Note: If your computer comes with Windows NT and a ScrollPoint mouse, your mouse will function the first time you start up your computer, but your mouse will not have its ScrollPoint function.
Page 28: Starting Your Computer For The First Time
v Connect the Ethernet cable to the RJ-45 Ethernet connector. Important: To operate the computer within FCC Class A limits, use a category 5 Ethernet cable. Ethernet 3. Connect the power cord to the power connector located on the rear of the computer.
Page 29: Running The Setup Program
v If the voltage supply range in your location is 90-137 V ac, set the voltage-selection switch to 115 V. v If the voltage supply range in your location is 180-265 V ac, set voltage selection switch to 230 V. 3.
Page 30: Registering Your Computer
4. If the setup program has already been run once, it will not start when you turn on your computer. To complete the setup procedure, you will need the following items and information: v The Microsoft operating system documentation that comes with your computer. v Network information (if applicable) from your network administrator.
Page 31: Viewing Documentation On The World Wide Web
Select this choice to display information about personalizing your computer to fit your needs. v Upgrade Select this choice to display information about upgrading your computer hardware, finding IBM services, and purchasing IBM options (accessories). v Maintain Select this choice to display information about tasks, programs, and tools to protect data.
Page 32: Product Recovery Program
Before installing any operating system, be sure you obtain the latest updates. Contact the operating system manufacturer or, if applicable, check the manufacturer’s World Wide Web site to obtain the updates. Additional information about operating systems is posted periodically on the World Wide Web at http://www.ibm.com/pc/support Product recovery program The Product Recovery Program is preinstalled on the hard disk drive that comes...
Page 33: Finishing The Installation
Finishing the installation Locate the serial and model numbers, and then record this information in “Appendix C. Computer records” on page 115. For the location of the serial and model numbers, see “Chapter 1. Introducing the IntelliStation E Pro models” on page 1.
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Page 35: Chapter 3. Operating Your Computer
Chapter 3. Operating your computer This chapter provides information to help you in the day-to-day use of your computer. Turning on your computer If you are starting your computer for the first time, see “Starting your computer for the first time” on page 12. Attention: If you have a desktop model, check the position of the voltage-selection switch located beside the power cord connector.
Page 36: Using Video Features
Using video features Your computer has an AGP graphics adapter that uses a standard video protocol for displaying text and graphic images on a monitor screen. The adapter supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color defined by a video standard for displaying text or graphics.
Page 37: Video Device Drivers
Video device drivers To take full advantage of the graphics adapter in your computer, some operating systems and application programs require custom software, known as video device drivers. These preinstalled device drivers provide support for greater speed, higher resolution, more available colors, and flicker-free images. Device drivers for the graphics adapter and a README file with instructions for installing the device drivers are provided on the Device Drivers and IBM Enhanced DiagnosticsCD and on the hard disk drive C:\IBMTOOLS\DRIVERS directory that...
Page 38: Line Out
Line out This connector is used to send audio signals from the computer to external devices, such as powered speakers with built-in amplifiers, headphones, multimedia keyboards, or the audio Line in jack on a stereo system. Line in This connector is used to accept audio signals from external devices, such as line output from a stereo, television, or a musical instrument, into the computer sound system.
Page 39: Remote Administration
Hybrid RPL, which installs hybrid images (or files) on the hard disk. If your computer is a Hybrid RPL client, each time the computer starts from the network, LANClient Control Manager downloads a small bootstrap program to your computer hard disk drive and avoids the network traffic associated with a standard RPL.
Page 40: Component Protection
Important: Record the ″key code″ number along with the manufacturer address and phone number in the space provided in “Appendix C. Computer records” on page 115. Because locksmiths are not authorized to duplicate the cover lock keys, you must order replacement keys from the key manufacturer. When ordering replacement keys, you will need the key code number.
Page 41: Turning Off Your Computer
Turning off your computer You can turn off your computer as follows: Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
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Page 43: Copyright Ibm Corp
Chapter 4. Configuring your computer The following configuration programs are provided with your computer: v Configuration/Setup Utility program This program is part of the BIOS code that comes with your computer. You can use this program to configure serial- and parallel-connector assignments, change the drive startup sequence, set the date and time, set passwords, and set the chassis-intrusion alert.
Page 44 Notes: 1. You can press F1 to display help information for a selected menu item. 2. The choices on some menus might differ slightly from the ones that are described in this book, depending on the version of BIOS code in your computer.
Page 45: Using Passwords
Select this choice to set a power-on or an administrator password. See “Using passwords” for more information. You also can enable the chassis-intrusion detector to alert you each time the computer cover is removed. v Advanced Setup Select this choice to change values for advanced hardware features, such as Cache Control and PCI configuration .
Page 46: Using The Scsiselect Utility Program (Some Models)
If you forget the power-on password, you can regain access to the computer through either of the following methods: v Start the Configuration/Setup Utility program and change the power-on password. v Change the jumper position on the complimentary metal oxide semiconductor (CMOS) jumper as described in “Clearing CMOS”...
Page 47 Select this choice to configure SCSI-device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure. Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra SCSI devices. - The transfer rate for Ultra160 low voltage differential (LVD) devices is 160.0 Mbps.
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Page 49: Chapter 5. Installing Options
Chapter 5. Installing options This chapter provides instructions to help you add options to your computer. Some option-removal instructions are provided, in case you need to remove one option to install another. For a list of supported options for your computer, go to http://www.ibm.com/pc/support on the World Wide Web.
Page 50: Major Components Of The Desktop Model
Major components of the desktop model The following illustration shows the locations of major components in the desktop model. Note: The illustrations in this document might differ slightly from your hardware. Cover Adapter retaining bracket Drive cage Drive cage Microprocessor EMC shield Memory modules ®...
Page 51: System And Pci Extender Boards
System and PCI extender boards The illustrations in the following sections show the components on the system and PCI extender boards. Note: The PCI extender board is only available in the tower model. System and PCI extender board option connectors The following illustration identifies the system and PCI extender board connectors for options you can install.
Page 52: System Board Internal Cable Connectors
System board internal cable connectors The following illustration identifies system board connectors for internal cables. System fan 2 Microprocessor (SYSFA2) fan sink (CPUFA1) Main power (JWR1) Front panel connector (J1) Secondary IDE (IDE2) Primary IDE (IDE1) Diskette drive (FDD1) Support bracket assembly fan (SYSFA3) SCSI LED...
Page 53: System Board Jumpers
System board jumpers The following illustration identifies the jumpers on the system board. CMOS jumper (JBAT1) Boot block jumper (JROM1) Boot block jumper For normal operations of the system, a jumper is installed on pins 2 and 3 of the boot block jumper.
Page 54: System Reliability Considerations
Before you place the computer in an upright position, rotate the two front feet a quarter turn away from the computer, see “Installing options in a tower model” on page 44 for details. v Back up all important data before you make changes to hard disk drives. v Have a small, flat-blade screwdriver available.
Page 55: Safety Information
Safety information Before installing this product, read the Safety Information book. Antes de instalar este produto, leia o Manual de Informações sobre Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt. Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Page 56 Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Installálás el tt olvassa el a Biztonsági el írások kézikönyvét ! ® ® IntelliStation E Pro: User’s Guide IntelliStation E Pro Types 6836, 6846...
Page 57 Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product.
Page 58 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
Page 59: Power And Signal Cables For Internal Drives
Statement 4 18 kg (39.7 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 60: Installing Options In A Tower Model
ATA 66 signal cable if you are replacing the existing signal cable or adding a second hard disk drive. ATA 66 signal cables are color-coded. The blue connector attaches to the system board, the black connector attaches to the master device, and the gray middle connector attaches to the subordinate device.
Page 61: Removing The Side Cover
towards the computer, so they do not break off due to the weight of the computer. When you are finished installing options and have reinstalled the side cover, turn the two front stabilizing feet a quarter turn out from the computer and set it carefully back on its feet.
Page 62: Removing The Support Bracket Assembly
1. Review the information in “Before you begin” on page 37 and the safety precautions listed in Statement 1 and Statement 5 in “Safety information” on page 39. 2. Remove any media (diskettes, CDs, or tapes) from the drives and shut down your operating system.
Page 63: Working With Adapters
3. Turn off the computer and attached devices and disconnect all external cables and power cords; then, remove the side cover. For more information about removing the side cover, see “Removing the side cover” on page 45. 4. Disconnect the support bracket assembly fan cable from the connector (SYSFA3) on the system board.
Page 64: Installing An Adapter
v PCI expansion slots 1 through 5 are on PCI bus 0 . The system scans the AGP slot and PCI slots 1 through 5 to assign system resources; then, the system starts (boots) the PCI devices in the following order, if you have not changed the default boot sequence : PCI slots 1 and 2, system board integrated drive electronics (IDE) or SCSI devices, and then PCI slots 3 through 5.
Page 65 Note: Check the instructions that come with the adapter for any requirements, restrictions, or cabling instructions. It might be easier for you to route cables before you install the adapter. 5. If you are installing a full-length adapter, rotate the front adapter support bracket to the open (unlocked) position.
Page 66: Installing Internal Drives
installation. SCSI signal cable Adapter retaining bracket SCSI signal cable connector SCSI activity indicator cable SCSI connector Adapter Adapter SCSI SCSI support activity bracket indicator (J3) cable 2. Connect one end of the SCSI signal cable (purchased separately) to the adapter; then, connect one or more of the signal cable connectors to the rear of the SCSI devices.
Page 67 Internal drive bays Your IntelliStation E Pro comes with an IDE CD-ROM drive installed in bay 1, a 3.5-in., 1.44 MB diskette drive installed in bay 3, and a hard disk drive installed in bay 5 in some models. Note: The illustrations in this document might differ slightly from your hardware. Bay 1 Bay 2 Bay 3...
Page 68 7. The electromagnetic interference (EMI) integrity and cooling of the computer are both protected by having bays 1 through 4 covered or occupied. When you install a drive, save the EMC shield and filler panel from the bay, in case you later remove the drive and do not replace it with another.
Page 69 Statement 3 Danger Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. EMC shield Filler panel 6.
Page 70 v If the drive is a SCSI device, plug one connector of the SCSI signal cable into the back of the drive and the other end of the cable into the SCSI adapter. See “Installing a SCSI adapter (some models)” on page 49 for details.
Page 71: Installing Memory Modules
4. Remove the support bracket assembly and disconnect the fan cable from the connector (SYSFA3) on the system board. See “Removing the support bracket assembly” on page 46 for removal instructions. 5. Access the drive cage. a. If your computer has hard disk drives installed in the drive cage, disconnect the power and signal cables from the rear of the drives.
Page 72 Utility program. When you restart the computer, the system displays a message indicating that the memory configuration has changed. Start the Configuration/Setup Utility program and select Save Settings. See “Chapter 4. Configuring your computer” on page 27 for more information. 4.
Page 73: Installing A Security U-Bolt
b. Open the retaining clip on each end of the DIMM slot. Turn the DIMM so that the pins align correctly with the connector. Note: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. c.
Page 74: Installing The Cover
Complete the following steps to install the U-bolt. 1. Review the safety precautions listed in “Safety information” on page 39. 2. Remove any media (diskettes, CDs, or tapes) from the drives and shut down your operating system. 3. Turn off the computer and attached devices and disconnect all external cables and power cords;...
Page 75: Installing Options In The Desktop Model
Note: The illustrations in this document might differ slightly from your hardware. Note: If you removed the support bracket assembly after you removed the cover, reinstall it before you install the cover. For support bracket installation instructions, see “Removing the support bracket assembly” on page 46. Complete the following steps to install the computer cover.
Page 76: Working With Adapters
Note: The illustrations in this document might differ slightly from your hardware. Key lock Cover release button Complete the following steps to remove the cover of the computer. 1. Review the information in “Before you begin” on page 37 and the safety precautions listed in Statement 1 and Statement 5 in “Safety information”...
Page 77 The following illustration shows the location of the PCI expansion slots on the system board. AGP slot PCI slot 1 PCI slot 2 PCI slot 3 Adapter considerations Before you install adapters, review the following: v Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions given in this chapter.
Page 78 Installing an adapter Adapter retaining bracket Adapter Complete the following steps to install an adapter. Attention: When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 38. 1.
Page 79 Attention: When you install an adapter in the computer, be sure that it is completely and correctly seated in the PCI expansion slot before you turn on the computer. Incomplete insertion might cause damage to the system board or the adapter. 11.
Page 80: Installing Internal Drives
Installing internal drives Different types of drives enable your computer to read various types of media and store data in different formats. Depending on your computer model, you might have one or more of the following drives installed. v Diskette v Hard disk v CD-ROM v Tape...
Page 81 install a drive, save the EMC shield and filler panel from the bay, in case you later remove the drive and do not replace it with another. 7. For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. Preinstallation steps (all bays) Before you install drives in your computer, verify that you have all the cables and other equipment specified in the documentation that comes with the drive.
Page 82 Drive cage Drive cage latch Note: If your computer has a CD-ROM drive installed in bay 1, remove the signal and power cables from the CD-ROM drive before rotating the drive cage out of the computer. 5. Rotate the drive cage toward the front of the computer until the drive cage latch locks on the chassis.
Page 83: Installing Memory Modules
10. If you have another drive to install or remove, do so now. 11. Connect the power cable from the power supply into the back of the drive. The connectors are keyed and can be inserted only one way. Attention: To prevent damaging your computer, hold onto the drive cage when you release it from the chassis.
Page 84: Installing A Security U-Bolt
Attention: When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 38. 1. Review the safety precautions listed in “Safety information” on page 39. 2. Remove any media (diskettes, CDs, or tapes) from the drives and shut down your operating system.
Page 85: Installing The Cover
Before you begin: v Obtain the following: – A flat-blade screwdriver – An adjustable wrench – A 199 mm (3/4 in.) U-bolt or wire rope (similar to National Manufacturing No. 3230, Stock No. 176-735) – Threaded nuts that fit the U-Bolt –...
Page 86: Connecting External Options
Note: The illustrations in this document might differ slightly from your hardware. Complete the following steps to install the computer cover. 1. Clear any cables that might impede the replacement of the cover. 2. Position the cover over the computer and pivot the cover down until the cover snaps into place.
Page 87: I/O Connector Locations
I/O connector locations The following illustration shows the input/output connectors and the expansion slots on the rear of the computer. The following illustration shows the I/O connectors on the rear of the tower model. Power cord connector Mouse Keyboard Parallel Serial A Serial B Ethernet...
Page 88: Input/Output Connectors
Input/Output connectors This section provides information about the I/O connectors on the rear of your computer. These connectors include the following: v One mouse v One keyboard v One parallel v Two serial v One Ethernet v Two USB v Line out v Line in v Mic v MIDI...
Page 89 3. When the Configuration/Setup Utility menu appears, select Devices & I/O Ports; then, press Enter. 4. Select the parallel connector; then, use the arrow keys to advance through the settings available. Note: When you configure the parallel connector as bidirectional, use an IEEE 1284-compliant cable.
Page 90: Universal Serial Bus Connectors
To access the Ethernet connector, attach a Category 3, 4 or 5 unshielded twisted-pair (UTP) cable to the RJ-45 connector on the rear of your computer. See “I/O connector locations” on page 71 for its location. Note: The 100BASE-TX Fast Ethernet standard requires that the cabling in the network be Category 5.
Page 91: Audio Connectors
USB connectors: There are two USB connectors on the rear of the computer for attaching USB compatible devices, see “I/O connector locations” on page 71 for the location of the USB connectors. Audio connectors The audio connectors are used to connect external audio equipment to your computer, see “I/O connector locations”...
Page 92 state, 32-bit memory transfers at 160 Mbytes/second, when LVD SCSI peripherals are attached. This channel supports up to 15 SCSI devices. In addition, the SCSI adapter uses: v Double-transition clocking to achieve high transfer rates v Domain name validation to negotiate compatible data transfer speeds with each device v Cyclic-redundancy checking, instead of the usual parity checking, to significantly improve data reliability...
Page 93: Chapter 6. Solving Problems
Chapter 6. Solving problems This section provides basic troubleshooting information to help you resolve some problems that might occur with your system. If you cannot locate and correct the problem using the information in this section, refer to “Getting information, help, and service” on page 104 for more information. Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems:...
Page 94: Post
POST When you turn on the computer, it performs a series of tests to check the operation of system components and some of the options that are installed in the computer. This series of tests is called the power-on self-test or POST. If POST finishes without detecting any problems, the first window of your operating system or application program appears.
Page 95: Diagnostic Programs And Error Messages
You will get these messages only when running the SCSISelect Utility. Table 3. SCSI messages SCSI Messages Description One or more of the following might be causing the problem. v A failing SCSI device (adapter or drive) v An improper SCSI configuration v Duplicate SCSI IDs in the same SCSI chain v An improperly installed SCSI terminator v A defective SCSI terminator...
Page 96: Text Messages
is the three-digit device ID. (These codes are for trained service personnel and are described in the Hardware Maintenance Manual.) date is the date that the diagnostic test was run and the error recorded. are the check digits that are used to verify the validity of the information. text message is the diagnostic message that indicates the reason for the problem.
Page 97 Using the diagnostics CD Complete the following steps to start the IBM Enhanced Diagnostics using the CD. 1. Turn off your computer and any attached devices. 2. Turn on all attached devices; then, turn on your computer. 3. When you see , press the F1 key.
Page 98: Viewing The Test Log
Viewing the test log The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run. Note: If you already are running the diagnostic programs, begin with step 4. Complete the following steps to view the test log: 1.
Page 99 Code Function Result Text message Action SCSI interface Failed SCSI adapter in slot n failed register/counter/ Refer to the information power test provided with the adapter for instructions. (where n is the slot number of the failing adapter) If the problem persists, call for service.
Page 100 Code Function Result Text message Action Microprocessor Failed Invalid microprocessor in slot xyz or BIOS setup 1. Check the system problem error log for the related error (where xyzidentifies the microprocessor that is messages. causing the error message) 2. If your system does not have the latest level BIOS installed, update the BIOS.
Page 101 Code Function Result Text message Action Microprocessor Failed VRM corresponding to microprocessor in socket Replace the VRM. xyzis defective If the problem remains, (where xyz identifies the microprocessor whose call for service. VRM is causing the error message) VRM corresponding to microprocessor in socket id Install a VRM.
Page 102 Code Function Result Text message Action System cache Aborted Test setup error: BIOS cannot access VPD If your system does not information have the latest level BIOS installed, update the BIOS to the latest level and run the diagnostic program Test setup error: Corrupt DMI BIOS, information again.
Page 103 Code Function Result Text message Action Magnetic tape Aborted Test setup error: No tape drive found Check the cable and drive power connections to the drive. Refer to the information that is provided with the tape drive. If the problem persists, call for service.
Page 104: Troubleshooting Charts
Code Function Result Text message Action Ethernet Failed In PCI slot n Replace the Ethernet adapter in slot n.If the (where nis the PCI slot number in which the problem persists, call failing Ethernet adapter is installed) for service. On system board Call for service.
Page 105 See “Starting the diagnostic programs” on page 80 to test the system. If you have run the diagnostic test programs or if running the tests does not reveal the problem, call for service. Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column.
Page 106 Table 4. Troubleshooting charts (continued) Device Suggested action The mouse or pointing device 1. Verify that the mouse or pointing-device cable is securely connected and the does not work. device drivers are installed correctly. 2. Try using another mouse or pointing device. If the problem remains, call for service.
Page 107 Table 4. Troubleshooting charts (continued) Device Suggested action Wavy, unreadable, rolling, If the monitor self-tests show the monitor is OK, consider the location of the distorted screen, or screen jitter. monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images.
Page 108 Table 4. Troubleshooting charts (continued) Device Suggested action Power Verify that: 1. The power cables are properly connected to the system. 2. The electrical outlet functions properly. 3. The type of memory installed is correct. 4. If you just installed an option, remove it, and restart the system. If the system The system does not power on.
Page 109: Software-Generated Error Messages
Software-generated error messages These messages appear if a problem or conflict is detected by the application program, the operating system, or both. Error messages for operating system and other software problems are generally text messages, but they also can be numeric codes.
Page 110: Ethernet Controller Troubleshooting Chart
v Test the Ethernet controller. The way you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file). Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet controller problems that have definite symptoms.
Page 111: Ethernet Controller Messages
Ethernet controller messages The integrated Ethernet controller might display messages from the following device drivers: v Novell NetWare or IntraNetWare system open data-link interface (ODI) v Network driver interface specification (NDIS) adapter for level 4.0 (Windows Novell NetWare or IntraNetWare system ODI driver teaming messages This section provides explanations of the error messages for the Novell NetWare or IntraNetWare system ODI driver, and suggested actions to resolve each problem.
Page 112 Table 6. NetWare driver messages for the Ethernet controller (continued) Message Description Error identifying slot numbers for the Explanation:The mapping between the board name entered and the slot specified board names. number for an adapter could not be established. Action:Check the board name for the adapter before issuing the bind command.
Page 113: Ethernet Teaming Messages
Table 7. NDIS (Windows NT) driver messages for the Ethernet controller (continued) Error code (hex) Description 0x0E Explanation: Could not allocate enough memory for receive queue. Action: 1. From the Windows NT desktop, select Start --> Control Panel --> Networks --> Adapters. 2.
Page 114 Table 8. NDIS (Windows NT ) driver teaming messages for the Ethernet controller (continued) Event ID Type Description Informational Explanation:Team nn. Primary adapter is switching over. Action:None. Warning Explanation:Team nn. Adapter link down. Action:Make sure the adapter is functioning properly. Informational Explanation:Team nn.
Page 115: Recovering Your Operating System And Preinstalled Software
Recovering your operating system and preinstalled software This section contains instructions for recovering BIOS code, device drivers, operating system, and other support software. Notes: 1. The Product Recovery program is provided on your computer to assist you with recovery operations. 2.
Page 116 4. Locate jumper JROM1 on the system board. CMOS jumper (JBAT1) Boot block jumper (JROM1) Note: The PCI extender board is only available in the tower model. 5. Move the JROM1 jumper to the alternate position (pins 1 and 2) to enable BIOS recovery mode.
Page 117: Recovering Or Installing Device Drivers
Recovering or installing device drivers Use the following steps to recover or install device drivers. Notes: 1. Before you can recover or install device drivers, your operating system must be installed on your computer. 2. Before you start recovering or installing device drivers, make sure you have the documentation and software media for the device.
Page 118: Using Norton Antivirus For Ibm
7. If you have installed Windows NT, you must create an extended partition and logical drives. For information about creating partitions and logical drives, click on the Access IBM icon on your desktop, and click Changing your operating system. Note: After the operating system is recovered or installed, the setup program starts the first time the operating system starts up.
Page 119: Clearing Cmos
Clearing CMOS If you need to erase configuration information, you must move the CMOS jumper. See the illustration in “Recovering BIOS” on page 99 for the location of the CMOS jumper. The default position is a jumper installed on pins 1 and 2. Before you change the position of this jumper, you must turn off the computer and attached devices, and disconnect all external cables and power cords.
Page 120: Getting Information, Help, And Service
Complete the following steps to replace the battery. 1. Read “Before you begin” on page 37, and follow any special handling and installation instructions supplied with the replacement battery. 2. Remove any media (diskettes, CDs, or tape) from the drives and shut down your operating system.
Page 121: Getting Information
Getting information Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.
Page 122 Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
Page 123: Other Services
Country Telephone number Austria Österreich 01-24 692 5901 Belgium - Dutch Belgie 02-210 9820 Belgium - French Belgique 02-210 9800 Canada Toronto only 416-383-3344 Canada Canada - all other 1-800-565-3344 Denmark Danmark 35 25 02 91 Finland Suomi 09-22 931 840 France France 01 69 32 40 40...
Page 124: Purchasing Additional Services
For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application...
Page 125: Appendix A. Using The Software Selections Cd
Appendix A. Using the Software Selections CD Use the information in this chapter if you want to install or reinstall software from the Software Selections CD. Important: You must have Microsoft Internet Explorer 4.0 or later installed to run the IBM Software Selections CD. Notes: 1.
Page 126: Installing Software Using The Software Selections Cd
2. You will be prompted to insert the Software Selections CD in the CD-ROM drive. The Software Selections main menu appears after you insert the CD into the CD-ROM drive and close the drive tray. After a program is installed, you can access it by clicking Start ” Programs and selecting it from the menu.
Page 127: Appendix B. Maintaining Your Computer
Appendix B. Maintaining your computer This chapter provides information to help maintain your computer on a day-to-day basis to ensure proper computer operation. Taking care of your computer This section provides guidelines for the proper handling and care of your computer.
Page 128 3. Turn the mouse upside down. Unlock the retainer on the bottom of the mouse by moving it in the direction indicated by the arrow on the retainer. 4. Turn the mouse right-side up, and the retainer and ball will drop out. 5.
Page 129: Moving Your Computer
Moving your computer Take the following precautions before moving your computer. Statement 4 18 kg (39.7 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. 1. Back up all files and data from the hard disk. Operating systems can vary in the way they perform backup procedures.
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Page 131: Appendix C. Computer Records
Appendix C. Computer records This appendix contains a form for recording information about your computer, which can be helpful if you ever need to have your computer serviced. Serial numbers and keys Record and retain the following information. Product Name IntelliStation E Pro Model/Type (M/T) Serial Number (S/N)
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Page 133: Appendix D. Viewing The International License Agreement For Non-Warranted Programs
Appendix D. Viewing the International License Agreement for Non-Warranted Programs The IBM International License Agreement for Non-Warranted Programs is viewable through Access IBM. Use of your computer signifies acceptance of this agreement. Complete the following steps to view the license agreement: 1.
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Page 135: Appendix E. Product Warranties And Notices
Appendix E. Product warranties and notices This chapter contains warranty and emission notices. It also contains trademarks and general-information notices. Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for all countries. Be sure to read both the Part 1 that applies to your country and Part 2.
Page 136 without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
Page 137 Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM.
Page 138: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)
OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Page 139 THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Page 140: Part 2 - Worldwide Country-Unique Terms
3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and d.
Page 141 Extent of Warranty: The following replaces the first and second sentences of this Section: The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, operation in other than the Specified Operating Environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible.
Page 142 If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
Page 143 In item 2, replace ″U.S. $100,000″ with ″1.000.000 DEM.″ The following sentence is added to the end of the first paragraph of item 2: IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence. IRELAND: Extent of Warranty: The following is added to this Section: Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the...
Page 144: Notices
150,000 or 125 percent of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim. The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Page 145: Processing Date Data
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.
Page 146: Important Notes
Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III Xeon are trademarks or registered trademarks of Intel Corporation in the United States, other countries, or both. Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group in the United States and other countries.
Page 147: Industry Canada Class A Emission Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES-003.
Page 148: Taiwan Electrical Emission Statement
Taiwan electrical emission statement Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 149 IBM power cord part Used in these countries and regions number 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon,...
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Page 151: Index
Index configuring error Ethernet 74 diagnostic code format 79 acoustical noise emmisions 2, 3 configuring your computer 27 error messages adapter connector diagnostic 79, 82 boot option 48, 61 USB 75 SCSI 78 considerations 47, 61 connectors Ethernet installing 48, 62 external 71 cabling 74 PCI 47, 60...
Page 152 introduction 1 parallel port 72 (continued) problem 91 safety information parity checking, SCSI 30 book v, 39 password jumpers and switches 37 electrical vii, 41 forgotten power-on 30 laser ix, 42 lifting xi, 43, 113 adapters 47, 60 keyboard SCSI bus B 48, 61 problem 89 adapter boot option 48, 61...
Page 153 System Migration Assistant (SMA) 23 system reliability 38 system summary 28 tape drive installing 50, 64 temperature air 2, 3 test log viewing diagnostic 81, 82 time and date 28 trademarks 129 troubleshooting 77 Ethernet 93 troubleshooting charts 88 United States electronic emission Class A notice 130 United States FCC Class A notice 130 universal serial bus ports 74...
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Page 156 Part Number: 06P4566 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.

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Intellistation e pro 6836 Intellistation e pro 6846

IBM NetVista X40 User Manual

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Preface

Chapter 1. Introducing the Intellistation E Pro Models

Chapter 2. Setting up Your Computer

Chapter 3. Operating Your Computer

Chapter 4. Configuring Your Computer

Chapter 5. Installing Options

Chapter 6. Solving Problems

Appendix A. Using the Software Selections CD

Appendix B. Maintaining Your Computer

Appendix C. Computer Records

Appendix D. Viewing the International License Agreement for Non-Warranted Programs

Appendix E. Product Warranties and Notices

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IntelliStation E Pro Types 6836, 6846

Troubleshooting

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Summary of Contents for IBM NetVista X40

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Table of Contents