Lucent Technologies MERLIN LEGEND Release 6.1 Pocket Reference page 9

MERLIN LEGEND Communications System Release 6.1
Pocket Reference 555-661-116
Release 6.1 Enhancements (August, 1998)
PRI Switch Type Test
—
A new maintenance test, the PRI Switch Type Test, has been
created to allow Lucent Technologies technicians or
authorized dealers to automatically determine if each end of
the PRI tandem trunks has been programmed correctly.
Service Observing
Service Observing allows one extension to listen in on
(observe) a call at another extension. A typical application of
this feature is that of a Customer Service supervisor observing
how a Customer Service representative handles calls.
The Service Observing group can consist of from one extension
to all extensions in the system, including other Service
Observers. Up to 16 Service Observing groups can be
programmed. The Service Observer and the observed
extension must be on the same system.
The observer activates Service Observing either by pressing a
Service Observing button and then dialing an extension number
or by pressing a DSS or Auto Intercom button. The Service
Observer must use an MLX telephone to observe an extension;
the telephone at the observed extension can be of any type.
A warning tone that alerts the observer, the observed extension,
and the caller that Service Observing is occurring can be set to
On or Off through System Programming. The factory setting is
On.
Win SPM
The System Programming and Maintenance (SPM) software is
now available in a Windows format called Win SPM . For
Release 6.1 and later systems, Win SPM provides a graphical
user interface (GUI) for those tasks must commonly performed
by the system manager. Pictorial representations of system
components, such as modules and their vintages and the
creation of MLX telephone button labels, appear on Win SPM.
Win SPM also provides a DOS-emulator mode to program tasks
not currently supported by the GUI and to program a MERLIN
LEGEND system of Release 6.0 or earlier. Win SPM is
available on CD-ROM and is supported in Windows 95
Windows NT, and Windows 98.
Windows NT Driver
Now available is the MERLIN LEGEND Windows NT PBX
driver. When coupled with the CentreVu Telephony Services
application, the driver provides true server-based Computer
Telephony Integration (CTI). The new driver requires a MERLIN
LEGEND system of Release 5.0 or later and servers and PCs
that support the applications.
Issue 1
August 1998
Page 3
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