Lucent Technologies MERLIN LEGEND Release 6.0 Network Reference Manual page 98

MERLIN LEGEND Communications System Release 6.0
Network Reference 555-660-150
2 Call-Handling Scenarios
Network Configuration Scenarios
desktop video system uses one MLX port and two T1 channels (2B data)
programmed for data operation; communication is at 112 kilobits per
second. No additional data communications equipment (DCE) is required.
The engineers sometimes use the group videoconferencing system
described earlier in this section, which requires two MLX ports.
Factory and Warehouse Personnel. People in the warehouse and factory
hear loudspeakers from the paging system. When a call comes into these
areas, extra bells alert personnel on the floor.
Sales Group. Remote Access passwords (barrier codes) help ensure that
field representatives, not hackers, are able to first access the systems and
then call out; passwords are associated with FRL restrictions, and the
system manager changes the passwords often.
Although most reps do not have on-site offices, they do have voice
mailboxes in the voice messaging system, generally without corresponding
system extensions. Lead regional reps in the West and Midwest offices
have system extensions for the convenience of customers, but frequently
use the Remote Call Forwarding feature to send their calls to their off-site
offices.
Individuals
The following equipment, features, and applications meet the needs of individuals
at the company:
Executives. Executives use the Do Not Disturb feature to prevent calls
from ringing for meetings and conferences. They also use the Authorization
Codes feature for calling from any extension using their own calling
privileges. Executives use MLX-16DP
description of how executive calls are covered.)
Executive Secretaries. The system's Shared System Access (SSA)
buttons allow secretaries to answer their bosses' calls. The bosses' SA
lines do not ring. The system's Notify feature allows assistants to visually
alert executives when a caller is waiting. When the callers request it, the
secretaries can transfer them to voice mail using the Direct Voice Mail
feature. When a secretary is unavailable, she uses either the voice
messaging system (after hours) or another secretary as backup. Each
secretary has SSA buttons for each executive; calls for a secretary's own
boss ring immediately; calls for another executive ring after a delay. When
calls on SSA buttons are forwarded to voice mail, they go to the managers'
mailboxes. Secretaries use MLX-20L telephones so that they can easily
dial for their bosses.
Operator/Receptionist. At headquarters, callers who wish to speak to an
operator/receptionist, rather than to Intuity CONVERSANT or Intuity
AUDIX, can press
programmed as Queued Call Consoles (QCCs).
®

. Both operator/receptionists use MLX-20L telephones
telephones. (See below for a
Issue 1
February 1998
Page 2-38
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