Troubleshooting Guidelines And Preparation - Lucent Technologies MERLIN LEGEND Release 6.0 Network Reference Manual

MERLIN LEGEND Communications System Release 6.0
Network Reference 555-660-150
6 Troubleshooting

Troubleshooting Guidelines and Preparation

Troubleshooting Guidelines
and Preparation
Before troubleshooting problems, obtain copies of your system's planning forms.
Many of the solutions offered in this chapter require that you contact the
coordinating system manager in your network, who maintains records of how
systems in your network are programmed and keeps them up to date. Problems
can occur when changes are made in a network without considering the needs of
the network as a whole. In particular, changes to local and non-local dial plans,
Uniform Dial Plan (UDP) routes, Automatic Route Selection (ARS) routes, and
remote access settings can have unintended effects on other systems in your
network.
To solve a problem, you may need to perform system programming using your
MLX-20L programming console or PC equipped with System Programming and
Maintenance (SPM) software.
Most of the problems outlined here can be solved by system managers working
together in a two system network or with the coordinating system manager in a
larger network. However, some problems require the intervention of a Lucent
Technologies technician. In the USA only, Lucent Technologies provides a toll-free
customer Helpline (1 800 628-2888) 24 hours a day. You may want to allow only
the coordinating system manager to contact the Helpline, because this person
has the complete information that allows Lucent Technologies technicians to
understand problems that you are experiencing. Under certain circumstances,
you may be charged for consultation with Helpline personnel. Contact your Lucent
Technologies representative or authorized dealer, if you have any questions
concerning consultation charges.
The troubleshooting instructions in this chapter provide information about
reviewing current programming on your local system. You can find out about
current programming in the following three ways:
System Forms. Review the filled-out system form that includes the
programming information you need. This method requires that forms be
available and up-to-date.
System Reports. Appendix B, "Sample Reports," includes samples of
reports that you may require when troubleshooting network problems,
along with the menu options for selecting each report. To see a report,
select the
choose a report. The Feature Reference , Appendix F, includes samples of
all system reports.
System Programming. Many of the system programming procedures that
you may need to perform are summarized in Chapter 5, "System
Management." System Programming includes instructions for accessing
option on the System Programming menu and then
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Issue 1
February 1998
Page 6-2