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Lucent Technologies CentreVu Release 3 Version 8 High Availability User Manual page 4

Call management system release 3 version 8 high availability

Table Of Contents

Table of Contents

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3: User Scenarios

Agent Trace - Modification

Base Load Upgrades with High Availability .

Call Work Codes .

Change Agent Skills .

Custom Reports .

Designer Reports .

Dictionary Changes .

External Call History - Turning on and off .

Forecast Data Storage Allocation Administration .

Forecasting Report Data, Administration .

Main Menu Additions

Split/Skill Call Profile Setup .

Synchronizing the CMS servers after turning

Data Collection On/Off .

Timetables - Running only on the Primary server .

Timetables - Running on both Primary and Secondary servers

Timetables - Global edits to change server ownership .

Users - Adding or modifying .

Users - Removing

Users - Setting User Passwords.

VDN Call Profile Administration .

Visual Vectors - Vector Changes .

4: High Availability Backup & Restore Strategy .

High Availability Backup Strategy.

Synchronizing after an unscheduled outage of the

Primary CMS server .

Synchronizing after an unscheduled outage of the

Secondary CMS server .

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CMS R3V8 High Availability User Guide

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4-1

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4-2

Table of Contents

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Table of Contents

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