E: What To Do If A Cms Server Fails - Lucent Technologies CentreVu Release 3 Version 8 High Availability User Manual

What to do if a CMS Server Fails
Appendix E: What to do if a CMS Server Fails
CentreVu CMS R3V8 High Availability User Guide
Primary CMS server: If one or more links to the Primary CMS server
goes down:
1. Log into your Secondary CMS server and verify status of the link(s).
2. If the links are up on the Secondary CMS server, inform your users
that they should log off of the Primary and log onto the Secondary.
3. If you have ECH, turn it "on" on the Secondary CMS server and off
on the Primary CMS server.
4. Contact your CMS technical support organization/representative
and inform them that you are a High Availability configuration and
that one or more links are down on the Primary CMS server.
If the Primary CMS server is exhibiting problems (e.g., users are unable
to log in, reports do not run, missing archive intervals):
1. Instruct users to log off of the Primary and log on to the Secondary
CMS server.
2. Contact your CMS technical support organization/representative
and inform them you are a High Availability configuration and
describe the problem
If the Primary CMS server goes down, do the following:
1. Verify that your Secondary CMS server is up and the link(s) are up.
2. Inform your users that they should log into the Secondary CMS
server.
3. Contact your CMS technical support organization/representative
and inform them you are a High Availability configuration and tell
them the Primary CMS server is down.
Secondary CMS server: If the Secondary CMS server goes down, do
the following:
1. Verify that your Primary CMS server is up and the link(s) are up.
2. Contact your CMS technical support organization/representative
and inform them you are a High Availability configuration and tell
them the Secondary CMS server is down.
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