Workgroup Statistics Search - Altigen Call Detail Reporting Manual

For altiware open edition (oe) release 4.5

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Workgroup Statistics Search

Workgroup Statistics lets you search workgroup call data (rtmData.mdb

records) captured from the real-time monitoring function in the Workgroup

Statistics tab of the AltiSupervisor client. To perform this search, you can

Figure 9. WG Statistics tab of the CDR Search window

To run a WG Statistics search:

Select the time range for the search:

• User Define—the From/To fields default to a range that includes

the ten previous days. Edit the date and time for a custom range

• Today—sets the From/To fields to the current date

• Last 7 Days—sets the From/To range to the previous seven days

Select the Interval (1 day, 1 hour, or 15 minutes) to specify the

granularity of your search results.

Using CDR Search

CDR Manual 13

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