Hapter; Data Storage; Internal Logger Service - Altigen Call Detail Reporting Manual

Data Storage

CDR Search can store data using either an Internal Logger Service (ILS) or
an External Logger Service (ELS). These two storage systems are
described below.

Internal Logger Service

In AltiWare OE Release 4.5, call reporting distinguishes between call
detail data, which records every call made to, out of, and within the
AltiServ system, and RTM data, which is workgroup-related statistical data
captured from the real-time monitoring function used in the AltiSupervisor
client application. Both types of data can be set up for call reporting, or
logging, although their storage systems are different.
• Call detail data can be logged to your local drive, to a remote server,
and/or exported via a COMM port.
• RTM data is always logged to your local drive.
Data logged to your local drive is stored in a directory called AltiDB, which
is located by default on the root of the drive where AltiWare is installed.
Files are stored in .mdb format. Settings in AltiAdmin determine how long
to retain the records, and whether to and how often to create backup files.
For RTM data, another setting determines how often to save. These
intervals, ranging from every 15 minutes to every 24 hours, determine the
granularity of your search results.
Backups, if you choose to make them, are created in a subdirectory called
DBBackup, which in turn contains three subdirectories: MCDR for
Advanced Call Data, RTMCALL for Call Data, and RTMDATA for
RTM data. These three types of data have separate report screens in the
CDR Search client, which are described in the CDR client documentation.
See the "Call Reports" description in the AltiWare System Installation and
Administration Manual for details on the administrative settings described
above.
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