Altigen Call Detail Reporting Manual page 76

Table 2: RTM Data Format
Database Definition
Element
NumWrapUp Number of times
agent entered
Wrapup, where
Wrapup lasts
from agent-set
"Not Ready" to
"Ready" status
WrapUpDurati The amount of
on time for Wrapup,
where Wrapup
lasts from agent-
set "Not Ready"
to "Ready" status
NumCallToVM Count of
voicemail
messages
VMDuration Total duration of
voicemail
messages
nGroups Count of
workgroups
agent is logged in
to.
Agent Per Workgroup
NodeID Server ID
(System ID)
assigned to an
AltiServ system
in AltiAdmin
Date Day information
Records and Data Schema
Type Specification/
* CDR Client
Field
short * Wrapup
ULONG * Wrapup
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
ULONG value: 1–100
ULONG mm/dd/yy
* Time
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