Sql Backup And Maintenance - Altigen Call Detail Reporting Manual

External Logger Service
After starting the ELS, and after configuring the AltiWare external CDR
options, the AltiServ system begins delivering CDR records and the ELS
writes these records into the MSQL7 database.
To set up the Logger and WatchDog services:
After rebooting the SQL server, verify the following services:
• Logger Server service is started and type is "Manual."
• Logger Watchdog service is started. Startup type is "Automatic." The
Watchdog service will check the status of the logger service every 15
minutes. If it detects that the logger service is not functioning, it will
try to start the logger service automatically.
To activate external CDR logging in AltiWare:
Do not perform this step before the external logger in SQL is ready to
receive data.
1. Go to System Configuration > Call Reports and double-click "External
CDR Log."
2. Enter the IP address of the SQL server and click on the Apply button.
3. Select AltiGen External Server option and click on the Apply button.
To verify SQL logging activity:
1. Make several connected outbound calls.
2. Open Query Analyzer from MSQL7/MSQL2000.
3. Type a query script "select" from "RTMCall" which will query against
the CallInfo table.
The CDR records should show up in the query results window.

SQL Backup and Maintenance

AltiGen does not provide any SQL backup and restore utilities. We
strongly recommend that you use the SQL Backup and Maintenance utility
to perform daily backup and maintenance jobs, and use the restore utility to
restore tables to the database. If you need to reconstruct the SQL server, run
ELS to create an empty calldb database before restoring the tables.
32 CDR Manual